Grieco Hyundai of Johnston

The absolute worst dealership experience ever. It took approximately 3.5 hours to agree on a deal and it was a very painful journey. The only reason I tolerated this was because the dealer had t It took approximately 3.5 hours to agree on a deal and it was a very painful journey. The only reason I tolerated this was because the dealer had the exact model I wanted, on the lot. Sam, the sales associate, was very pleasant and accommodating, the finance officer was fantastic. It was the used car manager and the dealership manager who would not craft a deal according to my request. I remember saying, several times, "you are killing me!" each time the sales associate returned from talking with the manager. The real kicker here is that the sales associate asked me to rate the experience all 10's on the survey I would be receiving. I wanted to be honest in my ratings, so rather than rate them all 10's I chose not to rate them at all but the associate kept pestering me to complete the survey. So I did, being truthful in my opinion of the entire experience. They were not happy about my assessment. I told them they should learn from this and change some of their tactics and policies. Needless to say they ignore or disregarded any attempt to get in touch with anyone, in writing. They still owe me a tonneau cover, which I am sure I will never receive. More

They never had the car they confirmed 1 hour before on the phone on the lot waited over an hour at the dealership for them to tell me “it was sold next door” but no proof what a joke of dealership tryi the phone on the lot waited over an hour at the dealership for them to tell me “it was sold next door” but no proof what a joke of dealership trying to do old school sales tactics. I would never recommend them More

The entire process of buying a used car was excellent. Everything went smoothly and the sales rep, Donny Chakoian, went above and beyond the call of duty for the entire experience. Although they seemed Everything went smoothly and the sales rep, Donny Chakoian, went above and beyond the call of duty for the entire experience. Although they seemed short staffed that evening, he was able to help me and several other customers in a very polite and seamless effort to answer all questions. When you need a car, go to him!! More

The most unprofessional experience I've ever encountered at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their product line. I have been driving a Palisade since 2021 and was lookin at a dealership. HYUNDAI should be embarrassed that "Grieco" represents their product line. I have been driving a Palisade since 2021 and was looking to get into a new lease on a 2024 Palisade Calligraphy with a beige interior. Conducted my due diligence online and narrowed down my choices to Grieco Hyundai and Balise Hyundai. Grieco insisted they could beat all other offers. I chose to give Grieco a try not for the $200 savings they were supposedly offering but because they had a 2024 Calligraphy with beige sitting on their lot. I arrived at their location at 3:00 PM for my scheduled appointment on 10/10/24 and was expecting a straight forward process. Unfortunately it all went downhill from there. "Justin L" the sales manager I dealt with prior to my arrival assigned my lease deal to a sales associate named "Franco" who exuberantly wasted my time with his moot sales pitch even though I thoroughly explained to him that I was very familiar with the model when we first sat at his desk. He proceeded to take the $3,625.00 due at signing as outlined in their lease offer, $1,125.00 was received in the form of a check and the balance of $2,500.00 charged to my Discover card, this occurred around 3:15 PM. I was expecting to have things wrapped up no later than 4:00 PM. Fast forward to almost 6:00 PM, no docs to sign. I told Franco I was no longer interested in doing business with Grieco. I requested my check back and a credit refund to be applied to to my Discover card. At that juncture Franco passed me off to Justin. Justin went on to say that additional financial information was going to be needed from me to get the deal done. He claimed it wasn't the dealerships "Griecos" fault. He blamed Hyundai Financial saying they were the ones requiring additional paperwork. Justin then suggested "to take the night to think it over". I politely declined his recommendation and once again requested my deposit check and a credit refund to my Discover. Justin refused to do either one. It was necessary for me to put a stop payment on the check for a fee of $35.00 and dispute the $2,500 Discover card charge including interest charges in the amount of $50.00. My total out of pocket costs including traveling expenses for my Grieco experience was approximately $185.00. The following morning I drove to Balise. I was out the door with a lease agreement in hand in under an hour then able to pick up the vehicle registered with a full tank of gas later that afternoon all for $700 less than the Grieco lease offer. Stay clear of Grieco Hyundai and their unethical, deceptive, shameless practices. Reputation is everything. If HYUNDAI cares about reputation and who represents their brand they should strongly consider revoking Griecco's dealership privileges. More

I found an advertised price for a vehicle I had been searching for over some time. The price seemed unusually low, so I reached out to confirm its accuracy, as I didn’t want to waste my time if it was i searching for over some time. The price seemed unusually low, so I reached out to confirm its accuracy, as I didn’t want to waste my time if it was incorrect. I was assured multiple times that the price was accurate and applied to the specific vehicle in question. I visited the dealership, took the car for a test drive, and was ready to make the purchase. However, I was then informed that the listed price was incorrect and significantly higher. After speaking with both the manager and general sales manager, I was told the price was a mistake and that they would not honor it. Interestingly, the price changed overnight, after I had been at the dealership prepared to buy at the advertised rate. I would advise caution when dealing with this dealership. They advertised a false price, failed to honor their mistake, and changed the price after my visit. Be wary of misleading pricing practices. More

Thoroughly enjoyed the experience. Dave was a great salesperson. Very knowledgeable & pleasant. Receptionist that greeted us was great & the finance guy was very pleasant. I would Dave was a great salesperson. Very knowledgeable & pleasant. Receptionist that greeted us was great & the finance guy was very pleasant. I would definitely recommend the dealership to friends & family. More

So pleased with the service that I received at Grieco Hyundai! The staff there are beyond measure in their knowledge and personalities Hyundai! The staff there are beyond measure in their knowledge and personalities More

Sales people are friendly and they make you feel home. David was able to show me a couple of cars and helped me make the decision to buy Ioniq 5 David was able to show me a couple of cars and helped me make the decision to buy Ioniq 5 More

Dave was awesome! !! He went above and beyond for me… I appreciate all the employees that I met. Everyone was very nice. Thanks To all of you. !! He went above and beyond for me… I appreciate all the employees that I met. Everyone was very nice. Thanks To all of you. More