Grieco Honda

Misled me by quoting for a car they don't have to get me in After receiving written quotes on a new Odyssey, I called and confirmed terms at 4pm and said I would be in to complete the deal by 5:30p. I arrived 5 After receiving written quotes on a new Odyssey, I called and confirmed terms at 4pm and said I would be in to complete the deal by 5:30p. I arrived 5pm and found that they did not have the car quoted, the person who quoted (and who I spoke to at 4p) was not available and they were not ready to honor the quote. It seems to be a ruse to get you in the door for a sales effort. I would not do business with them and recommend other avoid. The people participating in the misleading quote were Lainie (provided the quote), Ariel (confirmed the quote and asked me to go to the dealer) and Brittany (confirmed the quote). Sneaky and disappointing. More

Worst experience with this dealer Had a worst experience with this Dealer. They pull you into their showroom by quoting attractive prices, but nothing is real. Sales people are not fr Had a worst experience with this Dealer. They pull you into their showroom by quoting attractive prices, but nothing is real. Sales people are not friendly and they try to push you to the vehicle which was not sold for long time. Beware of this place and try to avoid, if at all possible. More

No help from the service department I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my I brought a CRV into Honda for an issue with the locks, since I was in the area. When I got out of my vehicle, I was greeted kindly and I explained my lock issue and the gentleman told me to leave the keys in the car. I then explained again my car locks automatically, so I can't leave my keys in the car. I should have walked away then. When the first person you meet, doesn't listen and gives their trained statement to everyone, it shows no basic comprehension. A "mechanic" looked over my vehicle for a few minutes after I explained the issue again and did everything I had done already (Totally reasonable). He said that they could not fix it, but said Honda would contact me to set up an appointment with a third party (Great). Days later, I haven't heard so I called the service department back to try to find out the third party, who could fix my vehicle. This time, Chris said he would make an appointment with them for me (unusual to me, but ok). A week later, the third party is supposed to show up to my home but never showed, never called to discuss the issue with my car, cost, or confirm arrival time, etc. I once again spoke with Chris who was apologetic, but couldn't provide a solution or a number for me to set up my own appointment. It's completely frustrating and unprofessional on both the part of Honda and their third party repair company (if that even exists). Also, having a random person appear at your home, without a conversation, e-mail, text (some form of communication) before hand is strange and bizarre to me. With no prior agreement, I would never allow someone to just start working on something and then be expected to pay. I was never even given a name of the company, the person who was "scheduled" to arrive at my home, or even a helpful business card. Had someone tried to help the situation, such as a manager or provided Chris with a solution, it would have appeared like the company cared about their customers instead of doing nothing, but they are extremely skilled in doing nothing, unless you purchase a vehicle. Every time, I've gone there I get little to no help and no problems rectified. I would suggest in finding a local, convenient mechanic, who wants to work. More

Excellent!!! My experience was excellent with Metro Honda. The service was great and Raymond... the sales man was wonderful. Metro is very fortunate to have him. T My experience was excellent with Metro Honda. The service was great and Raymond... the sales man was wonderful. Metro is very fortunate to have him. This is our first brand new car and we love it. 2014 Pilot... We also have purchased out other two vehicles from Metro. Very Happy!! More

Non Existent Customer Service Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you ha Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you have checked online and decided on something before you go the dealer the first thing they tell you is that the actual price is 2500$ more than that is shown on the website. And that the price listed on the website is a way of bringing more people to come to the dealership. Once you have committed to buying a car with them and processing is done. There ends all customer service. You call and call and call and never reach anyone. There is zero escalation procedure as the sales manager and the registration desk keep referring you back to the sales person who is very adept in ignoring calls. All this doesnt stop them from calling and asking for feedback after the visit. The results of which I dont know what they use for. Even though I am fine with the car I brought, the experience has been worst ever. I am still waiting for the registration of my car to be completed (2 weeks and counting). I am at a standstill as there is no one I can call to or will answer the status. I am not someone who writes reviews very often. At the time I checked reviews, they had mostly good reviews which was one reason that compelled me to check them out in the first place. More

We received a call from the dealer stating that they would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pr would like to purchase our 2012 Honda CRV to increase their used car inventory. My husband and I were hesitant at first, but after discussing the pros and cons we decided to pay them a visit to see what they were willing to offer. To our surprise, we were very pleased, and drove home with a 2014 model of the same car (I love this car) with a lower monthly payment. Our salesperson Rui was very helpful. He answered all of our questions in a straightforward manner and kept the entire process very simple. More

I recommend this dealer [ Metro Honda] for there special attention that I received from them, specially to my sales man Roberto Suarez in this process. I'm positive in the future that if I need another car attention that I received from them, specially to my sales man Roberto Suarez in this process. I'm positive in the future that if I need another car I will go to Metro Honda! I really trust them because I've already bought two cars with them and everything came out just fine. More

What you want from a salesman is someone who has knowledge of the product they are selling. I have gone to dealerships and I told them things they did not know. The process was very organized and to knowledge of the product they are selling. I have gone to dealerships and I told them things they did not know. The process was very organized and to the point. More

Rui was very knowledegable and helpful in terms of deciding on a new compact car. This was my first new car transaction and I am very satisfied with the whole process. deciding on a new compact car. This was my first new car transaction and I am very satisfied with the whole process. More

Melissa Diaz was absolutely lovely!! She was very knowledgeable. She explained what the Honda certification was and what the warranty included. I was absolutely amazed with the customer service I rec knowledgeable. She explained what the Honda certification was and what the warranty included. I was absolutely amazed with the customer service I received. She made the whole experience much more pleasurable than I anticipated. I will defiantly be referring everyone to Melissa at Metro Honda!! More