Grieco Honda

richard and Raymond 5 stars salesman Raymond Santilli was the best salesman I have ever come in contact with when buying my 34th brand new car. No pressure, the process at Metro honda is Raymond Santilli was the best salesman I have ever come in contact with when buying my 34th brand new car. No pressure, the process at Metro honda is second to none... Then I was greeted by the sales manager Richard Campagnone... What a class act... Be sure to come in and ask for them. More

TERRIBLE! I would give 0 stars if provided the option. I had purchase 2 Accord's (2002&2006) prior to this particular vehicle (2014) Accord. The car is 1 ye I would give 0 stars if provided the option. I had purchase 2 Accord's (2002&2006) prior to this particular vehicle (2014) Accord. The car is 1 year old and the air conditioning blows hot air. 1st time I called the service department I was told that it would be $79.99 just to drive the car into the service bay to be looked at. The 2nd time I called (1 week later) it was $179.99 to drive the car into the service department to be looked at. I called and left a voicemail for the General Manager in May....I'm still waiting for my call to be returned. After several arguments the Service Manager finally called me back and said there wouldn't be an initial diagnostic fee but whatever the issue may be he cannot guarantee it will be covered under warranty. They kept the car there for 3 1/2 hours to call and tell me that it was my fault the air conditioning blew hot air because road debris or a pebble must have hit the air conditioner condenser/compressor and cracked it. He said it will be $679 to replace this...Mind you Honda just had a class action suit for this exact issue a few years back for different Honda models). After waiting 15 minutes for my "advisor" to get off of his cell phone, he gave me the keys and said "you're good." I replied with, "Don't I get some sort of receipt or copy of the report?" He was annoyed, but printed it. I ended up at a Lexus dealer, which wanted my business and was actually courteous and respectful to customers. Metro has lost me as a customer, and all my friends and family as well. Like they say, "The best advertising is by word of mouth!" Greco doesn't save you anything...nothing but aggravation, they should be paying people thousands to even walk through their doors! More

purchased a new Honda i was in the market for a new car. We had bought a CRV from Metro Honda and we are very pleased with the it. I was pleased with the service that I rec i was in the market for a new car. We had bought a CRV from Metro Honda and we are very pleased with the it. I was pleased with the service that I received from Ash, she was a big help through out the sale More

They told me I would pay so much a month...LIED!!! i have been leasing from Metro since 2007 this would have been my fourth lease for them. I have always had a Honda Accord which I love but I wanted a i have been leasing from Metro since 2007 this would have been my fourth lease for them. I have always had a Honda Accord which I love but I wanted a pilot this time. They told me if I put 2000,00 down it would bring my payment to 435.00 a month. Then when we both went down to sign paperwork and pick up the vehicle they increase it to 441.00 a month, we were okay with that however they did not have the vehicle so we waited for them to find the one we wanted. After three days our sales guys called and said oh we can't do it for 441.00, you are in the high 5's and you don't want to do that. If there is anything else I can do for you let me know. Then I said I will just go somewhere else and buy out the remaining of my lease and he argued with me saying I can't. FYI it's in the lease contract and the bank said I could. Now they don't bother to make things right, I have asked for help returning my lease and they were horrible towards me. Needless to say I was in tears because of them. No one should ever have to deal with that after being so loyal for 8 year!!! More

I would't recomend this dealer They're nice before you sign papers then even sales person ignored your calls, emails. I was unable to reach the General Manager. Every my calls were They're nice before you sign papers then even sales person ignored your calls, emails. I was unable to reach the General Manager. Every my calls were disconnected or transfer to someone voice mail. It was like going on circle. I don't know how they stay in business. Good dealership build business on referral, repeated customers. I think if the owner get involve in everyday operation to make sure his customers are happy then could be different outcome. Looks to me they doesn't care. They offered $25 gift card just to visit them," no purchase necessary". I bought car & after 5 weeks no card, no response. Ignored me. They promised me free oil change if I give good review. Don't believed them. I overpaid for car & got for my very condition car lot less then I should get. I'm not coming back.... May be you need think twice before you go there. More

Parasites Went in for oil changes and the head of the sales department would approach me to try to sell me a car. I would get several solicitations in the mail Went in for oil changes and the head of the sales department would approach me to try to sell me a car. I would get several solicitations in the mail claiming there was a high demand for a 9 year old CRV! The only thing that was in high demand was inflating their sales figures. Last time in for an oil change was the last straw. They tried to sell me tires I didn't need. I guess they figured if the couldn't screw me with a new car I didn't want, they'd try to screw me with unnecessary parts. I went off the edge when I saw the new tires under my car waiting to be installed before I authorized it. "No! Just finish the oil change!" While stewing in the ladies room, i was chatting with another upset customer. Her almost 3 year old car was getting by then $5000 of repairs that were conveniently not covered by the warranty. Two weeks after, I bought a Mitsubishi. More

Great experience My wife and I recently leased an Odyssey from Metro. We had a great experience, from our first call to Sarah, to test driving and learning of the car My wife and I recently leased an Odyssey from Metro. We had a great experience, from our first call to Sarah, to test driving and learning of the car's functions with Ash, and on through the terms of the deal with Richie and Juan Carlos. Thanks to the aforementioned individuals for your professionalism, courtesy, and fairness. More

very poor customer service!!!!!!!!!!!! Just the worst service I have ever had. Salesmen treat you like dirt. I would never even go back to get my new Honda pilot I had to buy at another dea Just the worst service I have ever had. Salesmen treat you like dirt. I would never even go back to get my new Honda pilot I had to buy at another dealership serviced their. More

Don't like being lied to. Because of an admitted Metro error Sam and I agreed that a set of floormats would resolve the issue.After two months of phone calls and various excuse Because of an admitted Metro error Sam and I agreed that a set of floormats would resolve the issue.After two months of phone calls and various excuses ( owner out of town,backorder, vacations) it became obvious Metro was lying to me when Sam stopped returning my calls. Not only is this ignorant but is stupid because I've bought over $42,000 worth of cars from Metro in last 3 years. More

Made me wait for a month for refund!! STAY AWAY!! To start off I was lied to, the car that I was interested in had an accident on it and I was told that the car has a clean carfax and no accidents on To start off I was lied to, the car that I was interested in had an accident on it and I was told that the car has a clean carfax and no accidents on it. Later after I paid 1400$ to seal the deal, I was told by my banker that the car has an accident on it. I straight off went to the dealer to tell them that I was backing off from the deal and asked for my money back. There started my woes, just to put in check recall and give me my money back they made me go through xxxx. First of all they never initiate the transfer and tell me that the transfer has been initiated whenever I call them. Ask me to come over during work hours to make me wait at the dealer ship and at the end of the wait they tell me that the money transfer has been initiated and will be on my account in two days. They give me all kinds of reasons for the transfer not being initiated for example, they tell me that the sales manager cant do anything about the refund and I have to talk to the sales representative who I made the deal with. Seriously? Are u kidding me? Sales manager cant do anything about the refund? This happens like three times, I take permission at work to see them and all they do is make me wait and not process the refund. There is a lot more stuff that they made me got through but I don't want to explain all that here. I Still don't have my refund, it's been like a month now that they have started telling me that the refund has been initiated. My advice if you love your hard earned money stay away from this place and save yourself a lot of MENTAL STRESS! More