Grieco Honda

October 30, 2023 On July 31, 2023, I purchased a 2020 HV from Grieco Honda in Johnston, RI. The first untruth was that all Hondas come with remote starters. This was not true. The second untruth that HV from Grieco Honda in Johnston, RI. The first untruth was that all Hondas come with remote starters. This was not true. The second untruth that was stated, when I asked the salesman where the car came from, and he replied, our New York store. It actually came from an auction in PA on 7/13/23. After a lengthy time of signing the paperwork, the salesman handed me one fob and said “You can buy one at the parts department.” I called the salesman and after 3 attempts of calling, he finally took my call. I told him what I had seen on the vehicle. I asked to return the HRV. His response was a dial tone. He hung up on me. I then called the store manager. I was kept waiting 5 more days for a return call. I explained to him what had happened and he requested, I take the care to the Grieco body shop. The employee that examined the car in the body shop said he had 40 yrs. of experience in body work and verified what I had found wrong with the paint job, then quoted a price of $1770.99 to do the repair. The manager called me and requested to see my vehicle, again taking more of my time out of my busy schedule. I brought the vehicle back, making this the third time. The manager inspected the vehicle and said, “We are not going to paint it. I would give me another vehicle.” My wife and I found one for $25, 999 which was the same price as my HRV. He wouldn’t give us another car for the same price as the HRV. Our HRV was devalued though the time lapse was not our fault. We found another vehicle stock #PY2302 Hyundai Tucson. The manager stated that it was sold and he was going away for the weekend and would call me on Monday. I wanted to be prepared when he returned so I went to the lot on 9/28/23 to check out the inventory. To my surprise, this car was still available, so I checked it out, and test drove it. Again more untruths and no return on calls. Robert McAuliffe’s secretary Dolly knew how desperate I was to bring this issue to a conclusion and kept telling me she was giving him my messages. When Mr. McAuliffe finally returned my call and said that Mark at Hyundai would now be handling my issue and he would have all the information. As I filled out the paperwork I noticed that I was losing $3,500 cash. The $2000 they took off the rear of the HRV on my trade-in was not on the paperwork. This is a loss to me. I should not be losing anything in this deal. None of this is my fault. The $3,500 that I lost trading the 2020 HRV for the Tucson which was a lower price. I should have had a REBATE of $4,440 because this vehicle was less money. Why should the HRV be depreciated when the Tucson wasn’t. When the Tucson was detailed, the worker broke the rear view mirror cover. Yes, it’s cosmetic and they were not going to cover it. Again another call to the manager Mr. McAuliffe to get it replaced. The final straw was when my wife, after only driving the vehicle one week, had a tire go flat. The car had to be towed. The tire technician found one plug on the right side wall. This is not acceptable, the tire had to be replaced. I had the technician check the other front tire and found it was bad also. I returned to Grieco to show Mr. McAuliffe the tires. He said there was nothing he could do and he walked away. I asked their technician, who was walking by, if he would mount these tires on my car after examining them. He said “No, I can’t put these tires on your car because you can’t have plugs on the side walls.” The Executive Manager does not know about how to satisfy a customer. First you tell the truth, return calls or have someone do it for you. Mr. McAuliffe needs to back to old school where the customer is always right. WHAT HAPPENED TO YOUR AD FOR THE CUSTOMER TO BE 100% SATISFIED? More

Great dealership, People are very kind and respectful and whatever you need that will get the job done . whatever you need that will get the job done . More