Grieco Honda

First I would like to start and wish there's a negative rating option...since this dealership doesnt even deserve a 1 rating Second, Phelan Dussault is the name of a sales agent, that people should stay rating option...since this dealership doesnt even deserve a 1 rating Second, Phelan Dussault is the name of a sales agent, that people should stay a mile away from. This guy wasted 4 hours of our Saturday afternoon. My wife and I were planning to surrender our 2009 Honda Civic which we leased for 3 years. It has about 18000 miles ($2,700 penalty) over the limit, so we were planning to just purchase the vehicle to avoid the over the miles fee. This Phalen guy lied to us and told us that we wont pay the over the mileage fee if we lease a new 2012 Honda Accord. He told us to drive back home and get our civic (30 mins each way). So when got home, I quickly went to a very reliable forum that I go to which shows the best deals for Honda Accord leases, and I wrote them down. Then drove back to the dealership. I showed him what prices I wanted, and if they can match them. I told him not to waste my time, and just give me an answer. He did his tactics and After 4 wasted hours, we found out that he will still charge us those 18,000 extra miles. He was also pissed off that I am a smart consumer who knows the best deals for leases of Honda Accord. He makes me and my wife feel bad that we shopped around and searched online forums about best prices and deals for 2012 Honda Accord. When we're about to walk out, he asked us to stay so we can talk to his Floor Manager. This manager want to talk smart to us. He even mentioned to us that either way ...surrendering the leased vehicle OR purchasing the leased vehicle at the end of the lease, that we'll pay the 18000 miles ($2,700). I straight up told him, that he is wrong, that we will not pay $2700, if we purchase the vehicle after the lease. That 3 honda representatives verified this. So this floor manager shut up, since we know what we were talking about. So We walked out from that dealership Anyways, this dealership doesn't care about their customers...even if we already leased two vehicles from them. That night I searched a nearby dealership and saw Herb Chambers in Seekonk, MA. The google reviews were 4 stars.........while Metro Honda has ONLY 2 stars. The reviews about Metro Honda was very similar to our personal experience. So the following day, we checked out Herb Chambers in Seekonk MA. The reviews were correct! Herb Chambers trumps Metro honda night and day! The buying experience was awesome at herb chambers. We ended up trading in our 2009 Honda Civic and 2011 Honda CRV to our brand new 2012 Honda Accord SE and 2012 Honda Pilot Touring. Good bye Honda Metro....you'll never get our business again, especially to Phalen :) More

I went to Metro honda today to look at a new ridgeline and trade in my two vehicles. I was greeted very nicely at the door and was offered a beverage. Once i told the sales person what i was interested in and trade in my two vehicles. I was greeted very nicely at the door and was offered a beverage. Once i told the sales person what i was interested in they took the time to further find out my needs and what i want in a potential new vehicle. I found the perfect car and was informed about all of the features that were important to me which was very helpful. When we got back from the test drive the sales person went to go get pricing on the new car and my trade ins. When she came back with the numbers what they offered for my trades were much less then i expected so needless to say i was upset. Brandon seen we were not happy and came and introduced himself as the manager and explained to us in a very professional manner how the numbers are calculated, after a few minutes of us expressing our concerns they patiently worked with us to get more for our cars to keep us satified which we appreciated. We were very pleased with our overall expirience at metro thanks to the manager and our sales person. We will do business with them in the future and will refer our friends and family there to buy cars. More

worst bunch of jerks I ever encountered in 30 years of buying cars! run, don't walk as fast as you can from this dealership. go to majestic honda buying cars! run, don't walk as fast as you can from this dealership. go to majestic honda More

TERRIBLE STEALERSHIP! - Spoke with them about a car and they confirmed it as being in stock. I Talked with them again and said I would come today. Since I'm in MA, nearly an hour drive from Johnston RI, I they confirmed it as being in stock. I Talked with them again and said I would come today. Since I'm in MA, nearly an hour drive from Johnston RI, I called right before leaving to confirm that the specific car was still available. They asked for the details, checked, and told me it was. I drove for nearly an hour and when i got there, I found out the car was sold two days earlier but they had a different car, if I'm interested. I pointed thisout as being unacceptable. They tried to back peddle and say the car had only just sold - they should have saw that it was still in the show room and labeled as sold.....with the date - 2 days ago. When i pointed that out, they said "oh, we consider it sold when you come to pick it up, not when you leave a deposit and fill out the P&S". What a load of crap. My next mistake was reluctantly staying for a test drive and then proceeding to run numbers. The second car had 10K more miles, no options compared to the other and no sticker price.. . come to find out they tried to get me to pay 2K more than the other. The whole transaction continued to go south we each and every line of BS they could shovel at me. 2 hrs later - I finally walked out on them. Final comment: google "Care Dealership Scams" and you will find Metro"s playbook. At one point, they reduced the cost of the car during negotiating but tried to hide the fact that they also reduced my trade-in value thus netting a zero reduction in cost. Nice Try! More

i don't know the sales manager's name because he wasn't courteous enough to give his card or even introduce him self - he just came over calling me "hey buddy" and then started to shove the deal down my th courteous enough to give his card or even introduce him self - he just came over calling me "hey buddy" and then started to shove the deal down my throat- on my first visit to this dealership they ran my credit without me signing any papers, no disclosure just rush, rush and rush. the internet team are just straight forward liars (their goal is just to get you in by promising you the world) only to come to even more liars sale staff well equipped with all the tricks on the book on top of being very rude - i have been back and forth with them trying to purchase a new CR-V - after 3 weeks of lies and false promises Jason called me and told me they have the color i am looking for so i insisted on going through all the details of the deals with him before i go down to get the car and asked if i can deal with him since every time i go there i end up with is young floor sales manager ready to slaughter his victims of course Jason made up an excuse no to see me and asked me to ask for Brendan who will know all the details of our agreement and he assured me that he will be waiting for me - sure enough i went down there to ask for this mysterious Brendan, of course no one paid attention to my request and i ended up with the same young sales manager and as soon as i told him the details of deal with Jason, he looked at me and said """ YOU MUST BE OUT OF YOUR MIND""" kidding you not he said those exact same words - then he start talking about my "credit is not good enough for the deal" the same credit that they pulled 3 weeks ago - i just stood up and walked out that place & will never go back there again even if the offer me a free car... More

Overall, this is a horrible place. John is OK. But Overall, this is a horrible place. John is OK. But Jason and their sale manager are totally a s.... Don't waste your time there, no matter what pr Overall, this is a horrible place. John is OK. But Jason and their sale manager are totally a s.... Don't waste your time there, no matter what price they say over phone or by email. They will not honor anything, even what they say in front of you 5 mins before. If you just want to have a test drive, that is fine. Go there, grab a car, and drive around. DO NOT sit down and spend any time afterward. They play all kinds of tricks (most are very stupid) to steal money from you. In Metro Honda, if you think that there is an honest person, that person must be from Mars. More

Company ran my credit and failed to provide financing for the planned purchase. I then requested a Credit Score Disclosure (CSD) Notice which was failed to be provided. The following day, I called several ti the planned purchase. I then requested a Credit Score Disclosure (CSD) Notice which was failed to be provided. The following day, I called several times and spoke with several staff member who stated that they would complete the request and fax this information to me directly. Never having recieved the requested information, I then presented at the facility and spoke with several staff members, including management, only to be told that the requested information would still not be provided. Management was extremely rude, and suggested that I have my attorney contact them directly because the manager would "prefer to speak with him rather than [me]." More

SERVICE RIP-OFF !!! I needed to have a computer SERVICE RIP-OFF !!! I needed to have a computer diagnostic performed on my 2000 Honda accord to get the code for fixing the check engine light (eve SERVICE RIP-OFF !!! I needed to have a computer diagnostic performed on my 2000 Honda accord to get the code for fixing the check engine light (even though the car has continued to run fine for the last year) . I called and was told it was $104.00 for the diagnostic fee which I thought was high but wanted to find out what the problem was. When they called to tell me what the problem was. I was told the estimate to repair the problem was over $500.00. I told them to forget it ad I would be down to pick up the car. When I arrived the service cashier handed me the bill that was $138.66 which was not only higher than what I was quoted on the phone it included a $14.75 “MISC/ENVIROMENTAL” charge. I question how there was an “environmental charge” on hooking up a diagnostic computer to read a computer code. She asked another person about it in the service department and they replied “oh that’s on all the bills now Corporate policy”. I said that was a rip-off and wanted to talk to the Manager. After wait 10 minute for the Service Manger “Ed” to come out I asked about the charges to which he replied it must have been some miscellaneous items or “consumables” used during the testing. I replied your charging $122.00 for labor and you still need to charge additional amount for consumables? I told him we purchased this car from this dealer and have brought it in for routine maintenance for oil changes and tire rotations, over the years. His reply was well maybe I could take some off like $7.00 of the bill. I told him he could keep the seven bucks as it would be the last penny he ever saw for me, which didn’t even get an “I’m sorry you feel that way” response for him. Additionally once I got home and looked at the “suggested service” on the bill there was approximately $2500.00 of work they where telling me need to be done. They wanted $176.15 for replacing the spark plugs. You may or may no be mechanically inclined reading this but I can tell you spark plugs are less then $10.00 apiece (they probably pay $3.00) and there a 4 of them and it can’t take more than 15 minutes to replace them!!!!!!!!!!!! RIP-OFF; STAY AWAY !!!!!! More

They are a bunch of crooks and liars at this dealership!!! They will promise you the world over the phone, but when you get there, they have no idea of the conversations you had with them prior dealership!!! They will promise you the world over the phone, but when you get there, they have no idea of the conversations you had with them prior to showing up!!!! Stay away from this Dealership!!!! There is nothing honest about this dealersship. This has been the worst experience I have ever had in my 25yrs of dealing with new car purchases!! More

Ray put a lot of pressure on me to buy the car on the night I test drove the car. He gave me what I thought was a good deal (3 hours of back and forth to management). Once I walked out of the dealership night I test drove the car. He gave me what I thought was a good deal (3 hours of back and forth to management). Once I walked out of the dealership and my car was conveniently in the back of the building(to determine trade in value). I felt a little trapped. Unfortunately, I bought the car and the car was not what I expected. The high pressure sales and the lenght of time at the dealership (and my in-experience)caused me to make a decision that was not in my best interrest. If I could go back to that day I would not repeat the same mistake. I never would have set foot in Metro Honda. Metro Honda is lacking employees with integrity. Also, the finance manager added a etching fee of $199.00 for an etching on the windows that was added by the previous owner. That $199.00 is the least of my problems but the staw that broke the camel's back. More