Grieco Honda

SERVICE RIP-OFF !!! I needed to have a computer SERVICE RIP-OFF !!! I needed to have a computer diagnostic performed on my 2000 Honda accord to get the code for fixing the check engine light (eve SERVICE RIP-OFF !!! I needed to have a computer diagnostic performed on my 2000 Honda accord to get the code for fixing the check engine light (even though the car has continued to run fine for the last year) . I called and was told it was $104.00 for the diagnostic fee which I thought was high but wanted to find out what the problem was. When they called to tell me what the problem was. I was told the estimate to repair the problem was over $500.00. I told them to forget it ad I would be down to pick up the car. When I arrived the service cashier handed me the bill that was $138.66 which was not only higher than what I was quoted on the phone it included a $14.75 “MISC/ENVIROMENTAL” charge. I question how there was an “environmental charge” on hooking up a diagnostic computer to read a computer code. She asked another person about it in the service department and they replied “oh that’s on all the bills now Corporate policy”. I said that was a rip-off and wanted to talk to the Manager. After wait 10 minute for the Service Manger “Ed” to come out I asked about the charges to which he replied it must have been some miscellaneous items or “consumables” used during the testing. I replied your charging $122.00 for labor and you still need to charge additional amount for consumables? I told him we purchased this car from this dealer and have brought it in for routine maintenance for oil changes and tire rotations, over the years. His reply was well maybe I could take some off like $7.00 of the bill. I told him he could keep the seven bucks as it would be the last penny he ever saw for me, which didn’t even get an “I’m sorry you feel that way” response for him. Additionally once I got home and looked at the “suggested service” on the bill there was approximately $2500.00 of work they where telling me need to be done. They wanted $176.15 for replacing the spark plugs. You may or may no be mechanically inclined reading this but I can tell you spark plugs are less then $10.00 apiece (they probably pay $3.00) and there a 4 of them and it can’t take more than 15 minutes to replace them!!!!!!!!!!!! RIP-OFF; STAY AWAY !!!!!! More

They are a bunch of crooks and liars at this dealership!!! They will promise you the world over the phone, but when you get there, they have no idea of the conversations you had with them prior dealership!!! They will promise you the world over the phone, but when you get there, they have no idea of the conversations you had with them prior to showing up!!!! Stay away from this Dealership!!!! There is nothing honest about this dealersship. This has been the worst experience I have ever had in my 25yrs of dealing with new car purchases!! More

Ray put a lot of pressure on me to buy the car on the night I test drove the car. He gave me what I thought was a good deal (3 hours of back and forth to management). Once I walked out of the dealership night I test drove the car. He gave me what I thought was a good deal (3 hours of back and forth to management). Once I walked out of the dealership and my car was conveniently in the back of the building(to determine trade in value). I felt a little trapped. Unfortunately, I bought the car and the car was not what I expected. The high pressure sales and the lenght of time at the dealership (and my in-experience)caused me to make a decision that was not in my best interrest. If I could go back to that day I would not repeat the same mistake. I never would have set foot in Metro Honda. Metro Honda is lacking employees with integrity. Also, the finance manager added a etching fee of $199.00 for an etching on the windows that was added by the previous owner. That $199.00 is the least of my problems but the staw that broke the camel's back. More

Contacted the internet department to get a price on a new Honda Odyssey. Was given a pretty nice price and decided to drive over to purchase the car at the promised price. I had informed them I would be driv Honda Odyssey. Was given a pretty nice price and decided to drive over to purchase the car at the promised price. I had informed them I would be driving 1h30m to the dealer since the price was good and I had had a good experience 3 years ago with this dealership. When I got in the tricks started pouring in. The price I was given was including my trade in (although weirdly enough they had to take a look at my car after I got there to give me the trade-in price... what gives? If you gave me the price for the new car including the trade in why even bother telling me the trade in price after seeing the old car). All was very badly explained. When I asked them to give them a price on the new car *without* the trade-in they were completely incapable of doing so. I asked 3 times only to get another explanation on why they were offering so little on my old car. After all this "dance", the salesperson called his manager (recognize the trick anyone?). He went again through the explanation of the scenario I had asked them to drop (please give me a number without the trade-in!!!). I was trying to be patient until the "manager" tried to apply the trick "You better buy it here, we have the only car of the model you want around here, other dealers will not have it and Honda is not sending any new cars you want till the end of the year" (my wife got it right on the money after we left... maybe they should close doors if they are not getting any more new cars till the end of the year right?!!?). Anyway, this popped my lid and I just said "*That* is a lie, I am done dealing with you". The "manager" quite rudely and in a loud voice turned to the other salesman and outraged stated "Now I'm a liar!". He sarcastically and with a smirk wished me "Good luck in finding your new car!". At that point I just stormed out, contacted other dealers *closer to me* and got the car I wanted at a really good price (BTW: other dealers I contacted also had the model I wanted...still surprised by that???). That other dealership (Boch Honda West in Westford MA) was great, everybody was top notch and they had the exact model I was looking for, more than one actually (anyone surprised by that?). Metro Honda in johnston was a total waste of my time. They were rude, dishonest and tried to apply all the tricks in the book. My advice: find another dealer to do business with. More

First, no one in the dealership could help us with a purchase. Floormats were promised, but they ended up being cheap no-name brand. On the first day we wouldn't accept their lowest offer and the purchase. Floormats were promised, but they ended up being cheap no-name brand. On the first day we wouldn't accept their lowest offer and the salesman Frank proceeded to make it public that "He's not going to take the deal!" It was very embarrassing and if it weren't for the lower price they offered, we would have left. The price ended up being $200 lower than the nearest competitor, but it ended up that we had to pay for an additional mandatory "protection package" for $200 - what a rip-off. The car was promised to be registered on a Tuesday and I had arranged my schedule to pick up the car then (I live in another state). It turned out that my salesman was off that day and had not informed any of his co-workers, so when we called for an update, no one seemed to know what was going on. I called about 20 times, and the call was bounced back from the receptionist to a condescending, incompetent salesman who couldn't offer any advice other than "I'll put you in touch with Frank" or "I can give you Frank's number". Seeing as how this was insulting my intelligence, I hung up. It turned out allegedly, that the registry person, having been incorrectly supplied with the wrong insurance information, could not register the car and was subsequently thrown out of the RMV for arguing with the teller. EVERYONE in the office either 1) had no clue what was going on or 2) was intentionally trying to hide this information from me. When we were finally able to pick up the car later that week Frank offered the keys to us and said he'd "be right back". Fifteen minutes later he is nowhere to be found, so we left without a handshake or acknowledgement that we purchased a car from them. NEVER going here again and if you are foolhardy enough to go - make sure they do not sneak in additional fees. More

I am writing because I have never had a worse experience with any other business. I ended up at Metro to find a deal on the car that the had advertised on Auto trader. It turns out that they did not have with any other business. I ended up at Metro to find a deal on the car that the had advertised on Auto trader. It turns out that they did not have the black 2009 Honda Pilot that I was looking for. It sold that morning even though I confirmed with the internet dept that it was still there. I drove 1hr from work and 1.5hrs home for a switch and bait scam. The salespeople and floor manager are very high pressure. They had me test drive another Pilot that I later found was listed for $4500 dollars more than advertised. They would make a deal and make it worthwhile. It just came in and had no price on it. Fishy? I sat through the scribble on the paper and negotiate process on a 2011. I figured that I could get a good deal on the last day of the quarter. I would have gotten a lot more for my trade in and $1500 off the price of a new car. I made it to the end of negotiations and realized how fast I got sucked in...a total blur. My wife wasn't happy and advised me to back out. Two days later I received a call from Rob McLauglin, the floor manager that they had just gotten the car that I wanted off lease and I negotiated over the phone with him for my price. The deposit was refundable even if I didn't like it. He stated that it would be ready in three days and certified. The car was great and I was very happy with the purchase until I got home. There was nothing on the paper work to state that this car was certified and I questioned it. Rob stated that there was nothing he could give me in writing. I questioned this and the tire depth. He stated that he would look into it. Three weeks later after a cal to Honda INT, I found out that my car was certified and they mailed me a packet I never received a returned phone call after leaving multiple messages. I called my salesman's cell phone,the floor manager, left messages for the general manager and the owner. Next big surprise!!! 3 weeks later. I went down to CT registration to find out that my car wasn't registered and I couldn't register it myself. I didn't have the title yet and according to metro because it was a lease, they didn't either. My temporary plate was to expire in four days!!! Since that time and up to this week my car wasn't registered. I made over 75 calls and only spoke to someone in five instances with no calls back. They apparently find no value in a telephone call or communicating with their customers. When I finally threatened legal action and put a hold on my deposit with my credit card, they finally picked up.I amazingly spoke with the general managers and one of the owners..Rob Greico, himself. These was 60 calls later. The last 15-20 were to get a hold of anyone to finalize having the tires checked out and to have my wife and 3 small children to come down and get it registered. They gave me a dealer plate to hold me over. They started the process on 5/17/11 and it is finally done . A runner was sent out with my plates as my wife demanded. They stated 'Oh yeah, they are here and you can pick them up. This was after promising to send the runner down. This was the third manager/owner that we had spoke to in the last 2 weeks. My wife and I only received a total of three calls back on the last 75+ calls and messages that were left. We never received a call of apology. we are never going back or recommending that anyone go there. They do care about a single thing after the sale. These people are impossible to deal with and have many sub-human qualities that I wish that I had never discovered. Six weeks of pure hell after the purchase of my car on 4/6/11. This was the last thing that I needed after having my third child on 3/10/11. More

I was looking to buy my first new car and still deciding between a Honda Fit and a Scion xD. I had done my research many days before actually going to a dealership, but was still on the fence with which car between a Honda Fit and a Scion xD. I had done my research many days before actually going to a dealership, but was still on the fence with which car to go with. This was the first dealership I went to for more questions and a test-drive. The sales rep assumed I was there for a joyride because I am quite young, even though I showed up ready to put $5000 down on the car if I was impressed. Rather than help me, he only humored me. He was unable to answer many of my questions, but my favorite response of his was after I asked why the Fit was better in any way than the xD. "Whatever, pick one," were his very words. I had gone with my mother for support and he wasn't helpful or respectful toward either of us and sighed like we were taking up his time. In the end, I did go with the Fit, but I went to a different dealership. More

After 3.5 weeks, my vehicle still isn't registered. My temporary plates have expired, and they are unwilling to work with me fix this problem. I have demanded that they register the vehicle, and they hav temporary plates have expired, and they are unwilling to work with me fix this problem. I have demanded that they register the vehicle, and they have told me they will "TRY" to do it when the can. More

I had gone to Metro Honda, looking for a used car or a new honda. I had seen some honda commericals. I had a Nissan Sentra I was leasing and wanted to get out of it. The salesperson Rob, was very nice. Wh new honda. I had seen some honda commericals. I had a Nissan Sentra I was leasing and wanted to get out of it. The salesperson Rob, was very nice. When it came time to make a deal, they barely wanted to give me what I owed on my car, they wouldn't really do much on pricing. It was all about how much can you put down and what kind of payment you want. I was less than happy with the experience. When I finally got all the paperwork through, the business office, told me oh, they throw in the extended warranty. That wasn't the case they charged me 2k to make up the difference they lost on the vechicle. I have been repeatly called to bring my car in for service there even after telling them not interested. After 6 mos or so I received some information from them in the mail. I made an appt to get more information. The salesperson was rude, and was very uninterested in helping us. The paperwork i had showed me I could upgrade to a newer used car. The first words from his mouth were how much you putting down. Never asked what i was interested in or anything. then I noticed he had my registration and insurance information. He went into my compartment and got it without asking. Then he tried to rush us out the back door because he had another customer. After calling the manager to complain, I received a call back 6 hours after leaving. He was basically telling me you wanted a new car or nothing. I corrected him and said no I wanted to upgrade but no ever asked what I wanted. I also told him you lost a customer and your business office never called back with information on the warranty after 5 messages. I will never buy anything from this dealership nor do service there. They more than wasted my time. Awful! More

Service department should be called in service. Especially when it is a new car under warranty. Never bring your car here for service. They go out of their way to try to charge for warranty work. Especially when it is a new car under warranty. Never bring your car here for service. They go out of their way to try to charge for warranty work. On a car with 10,000 miles on it. This should not be an issue. Three hours layer. It only gets worse. I will never buy or service a car at Metro Honda again. More