Grieco Honda

Bait and switch. I confirmed over email that I wanted a base Honda Fit with automatic transmission. They gave me a good price so I told them I'd come in to buy it. But when I arrived they said they didn't base Honda Fit with automatic transmission. They gave me a good price so I told them I'd come in to buy it. But when I arrived they said they didn't have the car. Instead they tried to sell me a Civic - a completely different model that costs thousands of dollars more. I walked out and am never going back again. Stay away. More

The worst experience I have ever had at a car dealer! I would not recommend Metro Honda on Hartford Ave, Johnson to anyone. I was shopping around for a new vehicle and stopped by to see what they woul would not recommend Metro Honda on Hartford Ave, Johnson to anyone. I was shopping around for a new vehicle and stopped by to see what they would offer me for my old vehicle for a trade in. The sales person (Juan) that was assisting me asked for my car keys and took my car to the back so they could assess it. My first mistake. He then sat me down and discussed pricing on one of their Hondas I was interested in. They offered me $1800 for my trade in, ok, but only removed that value from the sticker price. I said, “no way”, he then came back with a slightly lower price. I still said no. Then another sales agent (Juan’s manager I guess) asked “what price would it take to sell you the vehicle today.” I was still shopping around and wasn’t set on a model or price yet. He wanted me to commit on the spot, so he kept lowering the price and kept saying said I cannot commit to that. He reached a very low price for the vehicle (to good to be true price) and I final said yes. He asked for proof of a down payment, I gave him my credit card. My second mistake. He then came back smiling and said his manager would not go down that low, so we were back to the price I discussed with the 1st guy. He still insisted on getting me to commit on the spot. I kept saying no. He went back and forth a few times to the front desk, while I was left waiting. I finally go to the point and asked for my car keys and credit card back so I could leave. They kept negotiating and I kept telling them I am not committing on those prices. I was there for about 3 hours. For about 2 of those hours I felt I was being held hostage. They would not give me back my car key and credit card and kept negotiating with the price by bringing it down only slightly. I got up and was going to the front desk and then another guy (3rd sales persons/manager) comes to try to negotiate the price some more. I keep asking for my keys. At this point I’m more arguing with these guys than negotiating on a price. The 3rd guy final said he would bring my keys and credit card. He never did, I got up and went to the counter and asked for my key and credit card. The general manager (I think, guy behind the counter) gave me my keys and credit card, but not without giving my crap for not take any of the offers. Far from any professional service, people trying to sell you time share are better. More

When my family and i went to metro honda for a car we were greeted with smiles and customer service that is unmatched by no other place of business. Our sales rep really listened to us when we told him w were greeted with smiles and customer service that is unmatched by no other place of business. Our sales rep really listened to us when we told him what we were looking for and his manager Brandon was extremely courteous while making sure we could come to an agreement on our monthly payment. We were pleasantly shocked to be helped in such manner because we had been shopping for cars for a whole week and until we had bought our car at metro we ran into some really unpleasant people who didnt seem like they knew how to treat people. Thank you metro for doing such a great job helping us with our car buying expirience. More

What I liked about purchase experience: Got a good What I liked about purchase experience: Got a good price, but was not worth the aggravation – had the same offer from another dealer, but went with What I liked about purchase experience: Got a good price, but was not worth the aggravation – had the same offer from another dealer, but went with Metro because they had the vehicle in stock in the color we wanted. What I did not like: WORST car-buying experience of my life (have purchase 8 new cars, including 6 Honda’s, since 1998). Started out on a good note with very good internet offer which got me in the door to begin with – once I was in the dealership, it was a different story. Told the sales person I had gotten an internet quote and, after she “checked the file”, said that the price did not include the destination fee – I said “wrong, the quote clearly indicates it included the destination” and showed her the email, which she then agreed with. That was the easy part. Time to look at my trade-in – said they would not do it without me providing my social security number (I have never had ANY dealer, including luxury car dealers, request this as a pre-condition to evaluating a trade-in). Sure, I can see if they need a SSN to secure financing, but we hadn’t even discussed financing @ that point. Once we agreed on the trade-in value, I said let me see an itemized run-down of the deal (price, less trade, doc fees, taxes, etc.) – the sales manager said that I would see all the numbers once I got in with the business manager. I asked why can’t I see an itemized quote BEFORE I get in with the business manager (I showed them nice computer-generated quotes I had gotten from other dealers without any haggling) instead of numbers scratched all over a piece of loose-leaf paper, which is what the sales manager had given me to that point. The internet quote I had gotten clearly identified the doc. fee as $199 and I asked the sales person several times if there were any other fees charged by the dealer (aside from the usual TTL - tax, title & license). The sales person finally produces the first “official” looking sheet I’d seen all day which included the $199 doc fee, PLUS some other $200 and $25 fees. I asked what these other fees were and was simply told that they were both “mandatory” fees required by the dealership. I won’t dwell on the $25 (Metro-for-Life) fee, but when I finally got into the business manager’s office, I learn that the $200 fee is for a vehicle “Protection Plan” which includes an identification number etched on all the windows of every vehicle which Metro sells. At that point (after being at the dealership for over 4 hours), I wasn’t about to walk out (which I’d threatened twice before) over $200, so I reluctantly signed the “Protection Plan” agreement. A few days later, I notice that the fine print of the agreement states that it was “voluntary” and there was a box to decline the coverage. I contacted the dealer immediately and questioned why this fee was “mandatory” while the agreement clearly states otherwise (I asked them to cancel it and refund my money) – their reply was: that’s our policy, we etch all our vehicles and can’t refund your money. When I mentioned to them that I researched vehicle etching and learned that it is a common scam used to pad the dealer’s bottom-line and also pointed out that other dealerships had been sued over this practice in other states (google: “vehicle etching class action lawsuits” if you’re interested), I was told “our lawyers have this covered”. When I tried to negotiate on some accessories (all weather mats, trunk liner, etc), the sales manager claimed the best he could do was offer me accessories @ “his cost” and produced a sheet to show me what supposedly was Metro’s “cost” for these accessories. I then produced on-line pricing from a MA Honda dealer for these same accessories which (including delivery charges) were below his cost – he said he couldn’t match the prices so I went ahead and ordered the parts on-line. In conclusion, while I got a good deal on the car and my trade, I would never again buy another vehicle from Metro simply over the whole sales “ordeal” and the principle of the matter in that they lure customers in with aggressive internet pricing and then tack on worthless fees (i.e. vehicle etching) as a “mandatory” item which is not disclosed until they have you ready to sign papers. More

I have owned a few Honda Civics in my life and I had the I have owned a few Honda Civics in my life and I had the need for a new one. I live close to Metro and thought I could do business with them. Af I have owned a few Honda Civics in my life and I had the need for a new one. I live close to Metro and thought I could do business with them. After several hours of frustration with dealing on price I gave in and purchaseed it. Final paper work was done and I signed all the contracts. I was out of there within an houre and went home. The next day I went through all the paper work I had trusted them with filling out correctly and (stupid me signed without reading, because I was so tired of dealing with them)found out they screwed me on the price ! I went back to them that day and got no ware with correcting the problem. They are the Worst dealer I ever delt with .......... More

I found a vehicle on line that I was very interested in purchasing. I sent an inquiry to the dealership who promply reached out to me, told me it was still available, and on friday afternoon scheduled an a purchasing. I sent an inquiry to the dealership who promply reached out to me, told me it was still available, and on friday afternoon scheduled an appointment for me to meet with the sales manager on Saturday morning at 10am. I live in CT so I had an hour and half drive....I arrived at the dealership promply at 10am. I was greeted by a sales representative; told him I had an appointment with Brandon and he invited me to sit down while he went and got Brandon. He then came back to me and said the vehicle we were there to see was no longer available and sold!! Nobody took the time or had the consideration to call me in advance and inform me it was sold - nor did Brandon even take the time to meet me, acknowledge the situation and take relevant information to find alternatives. My first time with this dealership and I will not recommend them to others. thank you More

My experience at Metro Honda was one that will keep me coming back for future buisness. I had an excellent experience working with the Metro Honda team. The people I worked with, Phalan, Ricardo, and Duar coming back for future buisness. I had an excellent experience working with the Metro Honda team. The people I worked with, Phalan, Ricardo, and Duarte were cordial. My team made it happen and put me in a gorgeous Civic. I really am so impressed at how quick they got me into the beautiful car I have been wanting at a really good price. I would reccomend this dealership to all of my friends and family no questions asked. More

Metro Honda in Johnston could not made me any more satisfied, after searching and searching the Internet and friends I finally arrived at Metro where they absolutely treated me with excellent service satisfied, after searching and searching the Internet and friends I finally arrived at Metro where they absolutely treated me with excellent service from the moment I walked in. When I arrived I walked up to the greeting area and met with Ben who had a great smile and was prepared to listen to what I needed for transportation. He sat me down interviewed me and moved outside to pull up my new 2010 Honda civic :) after our test drive we came back and he introduced me to Ricardo then Brandon as his managers and they greeted me with smiles making sure if I had any questions they prompted to give me the answers we then got together on price on the car I fell in love with and I drove home that day. I am so happy and will make sure before I exhaust so much time shopping again I come and visit metro Honda 1st to save time and money. I recommend this team at metro to all family and friends because they were very friendly knowledgable and have great customer service thank you Metro Honda!! More

After much research and visits to dealerships, I pleasantly finished at Metro Honda. My experience was exceptional accross the board. The staff I worked with Raymond Santilli, Ricardo Castillo and D pleasantly finished at Metro Honda. My experience was exceptional accross the board. The staff I worked with Raymond Santilli, Ricardo Castillo and Duarte Arruda are all professional and helpful. They are impressively educated about their product and made sure I recieved a deal that best fit my needs. Their patience, guidance and kindness that they had for me is greatly appreciated. The staff of Metro Honda made what I thought was going to be an overwhelming experience, a smooth and painless one. If you are looking for an overall professional, personal and friendly car purchasing experience...Metro Honda is the place. I am very happy with my new car and could not be more pleased with the outstanding attention of this dealership and the staff. This company was a pleasure to work with and I would recommend Metro Honda to family and friends. More

The sales personal are friendly and tried to work with us, even though there was not much to work with, pretty simple- trade in a car for a new one. However the sales managers are extremely RUDE!! One eve us, even though there was not much to work with, pretty simple- trade in a car for a new one. However the sales managers are extremely RUDE!! One even said to both my husband and myself, "We do not need to sell you a car!!" There was a communication failure on all ends, especially when I asked repeatedly to see the final numbers, however I was told we be able to see them once we sat down with the finance personal. I fell that is the wrong way to conduct business!! Worst customer service by managers that I have ever experienced!!! Sales managers speak very unprofessional and downgrading to customers. I sat and watched it over and over again while waiting for my car in service on multiple occasions, however knew we had a good sales person, so tried to ignore it. We ended up going to two different Honda dealerships in RI and Mass, both were very nice and thousands less than Metro Honda!! and we don't bother with Majestic Honda anymore because they lie about their cars and prior accidents...however will buy the car back from you once the buyer figures it out...shame shame on these dealerships!!! More