Grieco Honda

I confirmed that the car was there. They told me it will be waiting for my inspection. Confirmed with a email before I left. Danielle Samoorian said make sure you ask for Ricardo (sales manager). Got ther be waiting for my inspection. Confirmed with a email before I left. Danielle Samoorian said make sure you ask for Ricardo (sales manager). Got there and i was told the car was sold. Ricardo tried to talk me into a new vehicle. I went home, took a shower to wash the slim off. I will be telling all my Rhode Island friends to stay far away from Metro Honda, Johnston RI. More

I agreed on a price for a CRV EXL with Ariel in the Internet Dept through multiple emails. Price was very good (26800 including destination) if paying cash, which was my plan. Financed price was $20 Internet Dept through multiple emails. Price was very good (26800 including destination) if paying cash, which was my plan. Financed price was $200 less. I called Ariel before driving to Metro to confirm our agreement, and to ask what to bring ("A credit card or a check for a deposit."). I was told to ask for Ricardo, a sales manager. Upon arrival, Ricardo wasn't available. Instead, I dealt with an inexperienced, young sales person who tried to be personable. He showed me the car with enthusiasm. However, he kept running to a sales manager for coaching: First he insisted that my "cash" price was in fact a price for a deal with financing. Thank goodness for smartphones; I shared my entire email communication with him to confirm that the higher price of 26,800 was a cash price. Then, he asked for a "commitment" (Metro slang for a deposit), but didn't have a sales agreement. Of course I asked for a sales agreement before giving a "commitment," but was told that Metro does it "backwards." REALLY!!! This was truly sleazy (which I told him). I insisted on speaking to a sales manager, who insisted that the deal must be completed that evening (Oct 31) to get the sale in for the month. My choice was to pay in full with a bank check, or to finance. I had him review my emails with Ariel in the internet dept, which he then tried to reinterpret! After telling him that the business practice at Metro is sleazy, I walked out. My advice....stay FAR FAR away from Metro. Not only did they lose my sale, but i've purchased 3 previous Hondas (not from Metro), and they'll lose future sales from me, as well. I ended up purchasing the car at Atamian Honda in Tewksbury MA at $100 less; the saleperson (Ed Marte) was wonderful; professional and honest. Go see Ed at Atamian instead. More

I am a 60+ year old professional who has been purchasing 2-3 cars every 4-5 years for the past 40 years. This was the worst experience I have ever encountered. Despite being told on the phone that they wo 2-3 cars every 4-5 years for the past 40 years. This was the worst experience I have ever encountered. Despite being told on the phone that they would honor the price and trade-in values quoted by the USAA car buying service, they refused to let me speak to the salesman I was told to contact, they quoted me a trade-in value $8000 less than previously discussed, they told me the 2013 models were not coming out until next Spring, and they insisted the only cars available were the ones on the lot at the time. I walked out after becoming totally disgusted. They pursued me via multiple e-mails, and I even gave them a second chance, only to receive the same rude treatment. I don't know how these people stay in business and I feel sorry for customers who don't realize that they don't need to be treated this way. I ultimately purchased the CRV I wanted, and the color I wanted, from another local dealer, who treated me with respect and gave me the deal I expected. More

Buying the car was pleasurable, the expierience afterwards was a nightmare. There was a total disconnect between the salesman, sales manager, and the office people who were supposed to supply the p afterwards was a nightmare. There was a total disconnect between the salesman, sales manager, and the office people who were supposed to supply the paperwork for the car. We live in MA and need to have the car inspected in MA within 2 weeks of registration. For that we need the title. It took 3 weeks and no less than 8 phone calls to get a title for the car. Time after time we were told the title was in the mail. Finally I begged the salesman to check again for the title. After 3 weeks our salesman delivered the title to our house and apoligized, as the title never left the dealership. He promised us a free Oil change. When we were returning the car for a recall and free oil change. I called for the service appointment. The woman who set up the appointment told me she would verify with Germaine (salesman) to assure my oil change was free. When I arrived to drop the car off I was told no one ever checked with Germain and my oil change would cost $50.00. I was also told "oh we don't have anything to do with that group" Funny, as I thought it was all Metro Honda, but apparently the sales group is another dealer. The oil change, I was given to appease me for three weeks of not having a title and one of those weeks not being able to use my new car as it was illegal on the road in MA. The misleading information for the paperwork snafu buying the car was now being repeated with "my free oil change." I walked away fuming wondering if anybody in this company communicated to each other on anything. The woman I was dealing with in service asked me if I would like to speak with her manager. I said I would love to. She left spoke with him 20 feet away from me and he left without speaking to me and she returned to tell me they would do the recall work but would have to check with Germaine the salesman on my "FREE" OIL change. I explained to her that the woman I spoke with two weeks earlier when scheduling the appointment told me she would do that. She replied "well that wasn't us that is another group....again does anyone that works for this dealership communicate anything to anyone!!!!....In the end I recieved the oil change and the recall work for zero dollars, but why did I have to go through this aggravation, yet again, to get there.....Way to painful to deal with this group to ever go back for another car or recommend the dealership to anyone else... More

It seemed fine purchasing my CRV last fall, HOWEVER, they wanted my business and I walked away and they agreed to my price BUT they faked me out and told me I had to pay for an etched number on the windows h wanted my business and I walked away and they agreed to my price BUT they faked me out and told me I had to pay for an etched number on the windows having something to do with reovery if stolen and they stated that there would be a problem with the police if it was stolen, reported and I didn't pay this fee. I should have said, "No." They did this after I told them that I wanted the "document processing fee" included in the price I would pay. We were considering going back for another vehicle; we're so glad we didn't. I will also go elsewhere for service. I'm tired of the "you NEED to do this NOW" when I am on a very tight budget. More

One of the worst experiences dealing with anything in my entire life. Not only would I not recommend this to anyone, I would go out of my way to make sure no one made the mistake of walking into this pla entire life. Not only would I not recommend this to anyone, I would go out of my way to make sure no one made the mistake of walking into this place. I bought a Used Maxima on saturday, I was told they were going to clean it up and I could drive it away that night... well after 3 hours of standing around waiting to get my financing done, I was told they were too busy and that they couldn't get to me that day. we set up an appointment the next day at 4. I came at 3:45 and waited until 5:30. finally met up with the person... after that I was expecting to get my car at which time they told me a part needed to be ordered for it, I could pick it up on tuesday... tuesday I went to go pick it up and upon arrival I was told they needed to replace the windshield now I would have to comeback on thursday. having already transferred my insurance, my current vehicle was un-driveable. forcing me to rent a vehicle. Currently i STILL don't have my new car and i am STILL driving a rental. More

Bait and switch. I confirmed over email that I wanted a base Honda Fit with automatic transmission. They gave me a good price so I told them I'd come in to buy it. But when I arrived they said they didn't base Honda Fit with automatic transmission. They gave me a good price so I told them I'd come in to buy it. But when I arrived they said they didn't have the car. Instead they tried to sell me a Civic - a completely different model that costs thousands of dollars more. I walked out and am never going back again. Stay away. More

The worst experience I have ever had at a car dealer! I would not recommend Metro Honda on Hartford Ave, Johnson to anyone. I was shopping around for a new vehicle and stopped by to see what they woul would not recommend Metro Honda on Hartford Ave, Johnson to anyone. I was shopping around for a new vehicle and stopped by to see what they would offer me for my old vehicle for a trade in. The sales person (Juan) that was assisting me asked for my car keys and took my car to the back so they could assess it. My first mistake. He then sat me down and discussed pricing on one of their Hondas I was interested in. They offered me $1800 for my trade in, ok, but only removed that value from the sticker price. I said, “no way”, he then came back with a slightly lower price. I still said no. Then another sales agent (Juan’s manager I guess) asked “what price would it take to sell you the vehicle today.” I was still shopping around and wasn’t set on a model or price yet. He wanted me to commit on the spot, so he kept lowering the price and kept saying said I cannot commit to that. He reached a very low price for the vehicle (to good to be true price) and I final said yes. He asked for proof of a down payment, I gave him my credit card. My second mistake. He then came back smiling and said his manager would not go down that low, so we were back to the price I discussed with the 1st guy. He still insisted on getting me to commit on the spot. I kept saying no. He went back and forth a few times to the front desk, while I was left waiting. I finally go to the point and asked for my car keys and credit card back so I could leave. They kept negotiating and I kept telling them I am not committing on those prices. I was there for about 3 hours. For about 2 of those hours I felt I was being held hostage. They would not give me back my car key and credit card and kept negotiating with the price by bringing it down only slightly. I got up and was going to the front desk and then another guy (3rd sales persons/manager) comes to try to negotiate the price some more. I keep asking for my keys. At this point I’m more arguing with these guys than negotiating on a price. The 3rd guy final said he would bring my keys and credit card. He never did, I got up and went to the counter and asked for my key and credit card. The general manager (I think, guy behind the counter) gave me my keys and credit card, but not without giving my crap for not take any of the offers. Far from any professional service, people trying to sell you time share are better. More

When my family and i went to metro honda for a car we were greeted with smiles and customer service that is unmatched by no other place of business. Our sales rep really listened to us when we told him w were greeted with smiles and customer service that is unmatched by no other place of business. Our sales rep really listened to us when we told him what we were looking for and his manager Brandon was extremely courteous while making sure we could come to an agreement on our monthly payment. We were pleasantly shocked to be helped in such manner because we had been shopping for cars for a whole week and until we had bought our car at metro we ran into some really unpleasant people who didnt seem like they knew how to treat people. Thank you metro for doing such a great job helping us with our car buying expirience. More

What I liked about purchase experience: Got a good What I liked about purchase experience: Got a good price, but was not worth the aggravation – had the same offer from another dealer, but went with What I liked about purchase experience: Got a good price, but was not worth the aggravation – had the same offer from another dealer, but went with Metro because they had the vehicle in stock in the color we wanted. What I did not like: WORST car-buying experience of my life (have purchase 8 new cars, including 6 Honda’s, since 1998). Started out on a good note with very good internet offer which got me in the door to begin with – once I was in the dealership, it was a different story. Told the sales person I had gotten an internet quote and, after she “checked the file”, said that the price did not include the destination fee – I said “wrong, the quote clearly indicates it included the destination” and showed her the email, which she then agreed with. That was the easy part. Time to look at my trade-in – said they would not do it without me providing my social security number (I have never had ANY dealer, including luxury car dealers, request this as a pre-condition to evaluating a trade-in). Sure, I can see if they need a SSN to secure financing, but we hadn’t even discussed financing @ that point. Once we agreed on the trade-in value, I said let me see an itemized run-down of the deal (price, less trade, doc fees, taxes, etc.) – the sales manager said that I would see all the numbers once I got in with the business manager. I asked why can’t I see an itemized quote BEFORE I get in with the business manager (I showed them nice computer-generated quotes I had gotten from other dealers without any haggling) instead of numbers scratched all over a piece of loose-leaf paper, which is what the sales manager had given me to that point. The internet quote I had gotten clearly identified the doc. fee as $199 and I asked the sales person several times if there were any other fees charged by the dealer (aside from the usual TTL - tax, title & license). The sales person finally produces the first “official” looking sheet I’d seen all day which included the $199 doc fee, PLUS some other $200 and $25 fees. I asked what these other fees were and was simply told that they were both “mandatory” fees required by the dealership. I won’t dwell on the $25 (Metro-for-Life) fee, but when I finally got into the business manager’s office, I learn that the $200 fee is for a vehicle “Protection Plan” which includes an identification number etched on all the windows of every vehicle which Metro sells. At that point (after being at the dealership for over 4 hours), I wasn’t about to walk out (which I’d threatened twice before) over $200, so I reluctantly signed the “Protection Plan” agreement. A few days later, I notice that the fine print of the agreement states that it was “voluntary” and there was a box to decline the coverage. I contacted the dealer immediately and questioned why this fee was “mandatory” while the agreement clearly states otherwise (I asked them to cancel it and refund my money) – their reply was: that’s our policy, we etch all our vehicles and can’t refund your money. When I mentioned to them that I researched vehicle etching and learned that it is a common scam used to pad the dealer’s bottom-line and also pointed out that other dealerships had been sued over this practice in other states (google: “vehicle etching class action lawsuits” if you’re interested), I was told “our lawyers have this covered”. When I tried to negotiate on some accessories (all weather mats, trunk liner, etc), the sales manager claimed the best he could do was offer me accessories @ “his cost” and produced a sheet to show me what supposedly was Metro’s “cost” for these accessories. I then produced on-line pricing from a MA Honda dealer for these same accessories which (including delivery charges) were below his cost – he said he couldn’t match the prices so I went ahead and ordered the parts on-line. In conclusion, while I got a good deal on the car and my trade, I would never again buy another vehicle from Metro simply over the whole sales “ordeal” and the principle of the matter in that they lure customers in with aggressive internet pricing and then tack on worthless fees (i.e. vehicle etching) as a “mandatory” item which is not disclosed until they have you ready to sign papers. More