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Grieco Ford of Delray Beach
Delray Beach, FL
170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 170 reviews
December 11, 2020
Update on previous review(Email sent to John Carino as Update on previous review (Email sent to John Carino as suggested on my previous review) Hello John, Thank you for responding to my review on dea Update on previous review (Email sent to John Carino as suggested on my previous review) Hello John, Thank you for responding to my review on dealerRater. As you could appreciate I felt really mislead from your advertised price. I believe that the requirements to be able to qualify for the general advertised price is really far from the average consumer. A car price (stock LUC22923) that was listed online for $22930, was raised to well over $30000 after taxes, tag and the not qualified discounts. I had called on the previous day and spoke with Nicholetta and specifically asked for more information on the deal and what other fees were involved and as I mentioned to Ms. Hernandez (apologies if this not the proper name, one of the managers that spoke with me) I am no one to tell you what to set your product price, however I expect to not be deceived to get me to come to your location and then tell me the price was not as it was advertised. Another answer that I received was that your dealer was advertising this was just because every other place was doing it the same. I do not believe a person should do something “just because” everyone else is also doing it, especially if is something that is wrong. This was definitely not the way that I was expecting a deal to go by. Respectfully RA. PS. I was contacted by the sales staff to provide an offer that was approved by a “corporate manager” that happened to be there at the time. The offer was similar to the one I was offered the previous day. Still the car got over $30 000 financed with $5000 down. I did not received a response to my email sent to John Carino. My opinion has not changed after contacting them back. More
by Robinwpb
Employees Worked With
John Carino
November 18, 2020
This year has been difficult for all of us. Business slowed down and were temporarily closed. Anyway, I finally made it to Grieco Service for a repair but was advised that my extended warranty expired slowed down and were temporarily closed. Anyway, I finally made it to Grieco Service for a repair but was advised that my extended warranty expired two weeks prior and that there was NO flexibility-- despite the fact that the current pandemic prevented me from getting over there earlier and I had no knowledge of the warranty expiration date. Since then I have tried reaching out many times but NEVER receive a response. It is one of the most frustrating experiences ever. The problem I am experiencing is EXACTLY what is described in the extended warranty. The car has less than 50k miles on it and now I am facing several thousand dollars of repairs. Not to mention I have been there over the years and nobody warned me about this possibility. I appreciate deadlines but I also recognize fairness and extenuating circumstances and customer service. Clearly, Grieco doesn't care about doing what is right for the customer. I can't even get someone on the phone to make a reasonable, appropriate and/or fair deal. I would stay away from Greico until they get their act together. More
by brian
Employees Worked With
Halgar, Jon, Nick
November 12, 2020
I recently purchased a used Ram Promaster that had a defective radio. The Greco Ford promised that it would be replaced two months later nothing! defective radio. The Greco Ford promised that it would be replaced two months later nothing! More
by Dan
Employees Worked With
Ian Sales Rep.
October 19, 2020
A week prior to buying the car, my wife and I met Charlotte as we were looking at the Mustang Ecoboost. Unfortunately, there was a recall on these vehicles. Charlotte and I exchanged contact informat Charlotte as we were looking at the Mustang Ecoboost. Unfortunately, there was a recall on these vehicles. Charlotte and I exchanged contact information and as soon as the recall was taken care of, she immediately informed me and let me know the vehicle was available. Charlotte was very informative, knowledgeable and friendly. I would absolutely work with Charlotte again. More
by gentleben333
Employees Worked With
Charlotte Major
October 13, 2020
I have to say this was the best shopping experience ever Scott was absolutely amazing he listened to me and without the hassle of going back and fourth for hours found my F-150 with the help of Liz Hernande Scott was absolutely amazing he listened to me and without the hassle of going back and fourth for hours found my F-150 with the help of Liz Hernandez I wanna thank you both for making this experience a memorable one. THANK YOU Grieco Ford of Delray. More
by Leopd0588
Employees Worked With
Liz hernandez
October 10, 2020
Thank you Frank for an awesome experience you and your sales team made my car shopping experience so pleasant. Thank you for helping me find my used fusion. sales team made my car shopping experience so pleasant. Thank you for helping me find my used fusion. More
by deanreynolds4530
Employees Worked With
Frank Ramos
October 01, 2020
I love my Explorer ST so much I have to share my experience! I inquired online looking for my Dream car. I received a Call from the internet sales Manager Liz Hernandez she was incredibly knowledge experience! I inquired online looking for my Dream car. I received a Call from the internet sales Manager Liz Hernandez she was incredibly knowledgeable on the vehicle. Answered all my questions and made finding my Beautiful ST AN Awesome experience. When I visited she greeted me and introduced me to SCOTT whom was very nice and just as informative. I was in and out in less than 3 hours! With my Beautiful new Ride. I have to say I will be coming back to buy my sons first CAR here and LIZ AND SCOTT will have our business always Thank you both for an awesome experience! More
by Amalin3379
Employees Worked With
Liz Hernandez
September 02, 2020
Ok the 5 stars aren’t shining very bright i have been waiting now 2 weeks , and today completely ignored by all managers . Lets try a store visit tomorrow should not be a chore to get a safe new truck . waiting now 2 weeks , and today completely ignored by all managers . Lets try a store visit tomorrow should not be a chore to get a safe new truck . Now they completely went bad . Try to give me 10000 less for my truck on a new daully . They are a joke !! Watch for my Instagram!! More
by Telowin
Employees Worked With
Scott
August 20, 2020
Grieco Ford of Delray Beach is an amazing dealer all thanks to Liz and her wonderful team. Barenvens, David and everyone I met at the dealer are amazing. Liz was really honest with me, very friendly, ca thanks to Liz and her wonderful team. Barenvens, David and everyone I met at the dealer are amazing. Liz was really honest with me, very friendly, caring and hardworking toward making sure I leave happy and have an incredible experience. She is definitely an asset. I drove from all the way Hialeah/Doral to this dealer in Delray Beach just because of her communication and willingness to assist. I also have to offer my special thank Barevens which was very caring and patient with me while I explore options and made my decision. My only regret is not knowing of how outstanding the team here is. My warmest regard to the team. - Yosbany More
by Yosbany
Employees Worked With
Liz, Barevens, David
August 11, 2020
Ignore this dealership like the plague Incompetent routine vehicle service and lousy 5 hour ordeal trying to end one lease to start another after being hounded to set appointment. Rather than showing routine vehicle service and lousy 5 hour ordeal trying to end one lease to start another after being hounded to set appointment. Rather than showing me the ecosport or escape I asked to see they tried ripping me off on a buyout telling me what a favor they are doing by not selling me a car. I'm taking my complaint to FORD directly More
by DISGUSTED FORD LOYALIST
Employees Worked With
GM, Richard Guide
