Grieco Ford of Delray Beach

The worst customer service, phone transferring skills, call backs and attitude by anyone answering the phone! This is the worst Ford service department I have ever seen!!! call backs and attitude by anyone answering the phone! This is the worst Ford service department I have ever seen!!! More

I went to go buy a truck from them that I found listed on the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Addi the Internet. Truck was listed for $62,000, but when I asked for the price in order to get financed, they try to switch the price up to $69,000. Additionally, they added a bunch of random fees that equated up to $4000 additional. Finally, they removed those additional fees and brought the price of the truck to the original listed price. They made it seem as though they were doing me a favor. I specifically asked if the car was a clean Carfax, for which day then responded “yes, absolutely!” After pulling my credit unnecessarily twice, because I specifically told them I will be financing the car myself through my own bank, it was uncovered that the car was a lemon law car. They tried to convince me that the car was recalled due to a window motor. That was a bold face lie trying to trick me into buying the truck. They also told me it would take them several hours to investigate the reason behind the recall, yet another lie. The reason was listed on the Carfax that they conveniently didn’t show me. The truck was recalled because it goes into limp mode. That could be a number of reasons. They completely lied, pulled a bait and switch, did false advertising, and were completely unethical in their approach to selling vehicles. I strongly urge you to consider other dealerships before dealing with these crooks. More

Grieco Ford dealership at Delray Beach went over and beyond and they were all absolutely phenomenal. Berverns was my salesperson and he did everything he could to get me the truck I fell in love with. H beyond and they were all absolutely phenomenal. Berverns was my salesperson and he did everything he could to get me the truck I fell in love with. He made the impossible become possible! This was my first time ever buying a vehicle and he exceeded all of my expectations. I recommend using him as your salesperson at this dealership. He will not disappoint you! Thank you again Grieco and specifically Berverns!! More

This was my first time using Grieco Ford of Delray Beach, and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Ho and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Hoffman helped me with my service and I couldn't be happier! More

I had a wonderful buying experience here. We live quite far away but were out for the day half looking. We knew inventory was low and we had a very specific car we were looking for. We'd already been told far away but were out for the day half looking. We knew inventory was low and we had a very specific car we were looking for. We'd already been told twice just to order it because we'd never find it. We fully expected to leave, have lunch and drive home. But my dream car as it turned out had been delivered the night before and no one had really seen it yet! Jean B. was our Sales Consultant and he was so gracious and nice. Answered every question, sent us informational videos about the car, helped get the deal done and got us a GREAT price on our trade-in. He brought me back options on payments and I told him where I wanted to be and there was no pushiness or misrepresentation at all. Super nice guy. Joe B., our finance guy was excellent as well. There was no haggling or surprises over the payment. He got us a great deal and in the price range we wanted. Buying a car is usually so stressful and ugly - there are local car dealerships we now refuse to do business with - but I'd go back to Grieco Ford in a heartbeat AND I got my dream car!! More

I have been working with Alex and his manager, Jeff, for weeks now on trying to purchase a used vehicle and trade mine in. The communication and professionalism has been beyond unexpectable. I was told upfr weeks now on trying to purchase a used vehicle and trade mine in. The communication and professionalism has been beyond unexpectable. I was told upfront that the price was non-negatable by Alex yet a few days later the price dropped in the ad. Each time I was sent a price out the door the price of the vehicle was incorrect (over) from what was advertised and a certified cost was added as well. I was informed that the certified cost was written in the add represented as the word "activation". I am pretty sure that "certified" and "activation" are two different words. It is clearly false advertising. I can also get around $2,000 more for my car from CarMax or Carvana but Jeff did not seem to care even though other dealers were fine with matching that. My favorite part was when one of the salesmen called me to scoff at me and tell me that my car was not worth much of anything because it had a salvaged title. I tried explaining that something must have been incorrect on their report but he refused to listen to me. It was extremely insulting. Later they informed me that they had made yet another mistake and were looking at the wrong car report. This has been such a waist of my time and stressful. More

I was not able to set my phone to the Ford Pass and one of the sales personnel, Bervin Jean was able to help me and set it up I was not able to return after it was set up for another few days after and w of the sales personnel, Bervin Jean was able to help me and set it up I was not able to return after it was set up for another few days after and was again helpful and courteous and eager to help I did not bought my vehicle from him and was still willing to help me, a true asset to your company. R Young More

The salesman James truly cares about his customer. The dealership on the other hand only cares about there over priced markup cars. I spent all day, 11:15 to 6.15 trying to buy a Ford Mustang Mach-e and T dealership on the other hand only cares about there over priced markup cars. I spent all day, 11:15 to 6.15 trying to buy a Ford Mustang Mach-e and This dealer charges $7500 more on top of msrp. I talked to Ford direct and other dealer that confirmed this should not be happening because Ford agreed not to mark allow dealer up their vehicles. This $7500 walked me away from the deal today and quite frankly has left myself and my family so upset. I’m not a millionaire I’m sorry, just an average joe trying to buy a car not get ripped off. This practice needs to be looked at, This is unfair and sad. Not what the American icon Henry Ford would have ever wanted. More

Mustafa was are salesman and he did a great jobs attending to all are needs We purchased the car Great jobs all around This is my 2nd car purchased here attending to all are needs We purchased the car Great jobs all around This is my 2nd car purchased here More