Grieco Ford of Delray Beach

Purchased a 2016 Ford Escape in mid-November for my dad who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered un who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered under the regular warranty OR the extra warranty I purchased because it is considered "normal wear and tear", which I was not aware of when I purchased the extra warranty since I was told it would cover everything on the car. I had NO issues with Scott, our salesman or Trevor, our service writer, however, I did have an issue with the sales manager Jeff, who proceeded to "mansplain" to me how a car battery works and how it is "like the battery in a TV remote control that you buy from Best Buy.' He was very condescending, being a woman does not make me ignorant when it comes to cars or car batteries, which is what he implied. I know how to change a battery, check and change the oil, check tire pressure and change a flat. The fact that I was in New York and the car was in Florida was the only thing stopping me from taking care of it myself. Scott, our salesman, was wonderful, he was helpful, considerate and made purchasing the car an easy experience, even sending a car for my dad when it was time to take possession of the car. Trevor, our service writer, was terrific as well, getting back to me quickly and always polite, he made sure that my dad was picked up and brought to the dealership to get his car back, and he ensured that the car was clean. Scott, Trevor and the receptionists (who were ALWAYS polite, cheerful and helpful), are the only people saving this from being a one star review. More

Mustafa was very professional, informative, kind, and readily available to answer any questions I had. Unfortunately, I decided to move on due to the inability to negotiate a lower price or free warranty readily available to answer any questions I had. Unfortunately, I decided to move on due to the inability to negotiate a lower price or free warranty. But a great overall experience as this was my first time going to a dealer. More

My wife and I purchased a 2022 Ford Edge from Marvin Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the det Saunders a few weeks ago and had a great experience. He is totally professional as a salesperson but his extra effort following up on some of the details after the sale is what sets him apart. I would highly recommend Marvin to anyone looking for a Ford. Mike & Renee O'Connell More

Wired money two days before picking up vehicle. 20 minutes before I arrive from my 3 hour drive they call and say they didn’t receive it and my bank shows that Greicos bank rejected transfer a day 20 minutes before I arrive from my 3 hour drive they call and say they didn’t receive it and my bank shows that Greicos bank rejected transfer a day earlier. They could have checked the day before but they did not! Wasted 4 hours there and then left with one year old vehicle to have the “change oil light “ come on 20 miles down the road! Their response was “sorry”! Don’t expect good service at Greico! More

Brang car under warranty transmission 100/000 warranty repair and to oil change and multi point inspection and car nonstop stalling they fixed transmission said everything done and that’s all they did, li repair and to oil change and multi point inspection and car nonstop stalling they fixed transmission said everything done and that’s all they did, lied to I came pick up said to her did you do oil change and multi point inspection and diagnosis of stalls at light said to me all done gave car back engine blew right after told them denied even till today negligence and liability talked to gm new car sales today told another gm today no results and low oil light came on only as engine seized ford factory issues car 2018 5.0 got convertible no excuse gm ask what do you want me to do I said you liability fix or put me in new, his reply, NOT GONNA HAPPEN, crooks try to sell me 15,000 engine , crooks engine rebuilds to new 4500 1500 labor this company is now going to be sued by me myself civil courts pbc Sherrif said civil suit they wanted oil changes 15.000 before ever seeing this problem or to cure 8000 miles more engine blew no low oil light came on to till car seized up engine, the news I’m beinging there to next, round two, buyers or maintenance being done Grieco ford delray blow your engine deny liability and try sell 15.000 new engine it’s a scam game over see you in court grieco More

MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FR I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING! More

I have been calling this dealership for over a week. My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and n My car was delivered with one key. It was never revealed to me that it only had one key. I paid $36500 cash for this car plus $675 for delivery and now I have to pay $520 for a new key. And no manager will return my call. Two keys is a pretty standard item to expect when paying a premium price for a used car. I heard from them multiple times a day before I paid them their money. Now crickets. More

STAY AWAY FROM THIS DEALERSHIP , THE REVIEWS ARE AWFUL , BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP BUY OR LEASE YOUR NEXT TIME FROM ANYONE ELSE . THE MOST TRICKS AND GAMES I HAVE SEEN (EVER) ! TAKE THE TIME AND READ THESE REVIEWS ,THE DEALERSHIP OWNER APPARENTLY KNOWS WHATS GOING ON AND DOESNT CARE . DONT SUPPORT THIS BEHAVIOR SEND A CLEAR MESSAGE THE CAR BUYER IS DONE WITH DEALERSHIP GAMES More

Our recent experience with Greico Ford was outstanding. Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once t Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once the diagnosis was made, she ordered the parts which were covered under warranty. We had previously tried to get in at other Ford dealerships to get the car looked at and were given a date more than a month away. Darlene had the car in within a few days of our first phone call. At the time, Darlene said the parts could take 4 to 6 months to come in, which was understandable given the current supply problems. Fortunately, the parts came in much sooner than expected and the car has been repaired already. Thank you, Darlene, for your kindness, understanding, professionalism and wonderful customer service. We couldn’t be happier customers. Ginny G. From New Jersey and Katie G. From Deerfield Beach More

I live 9 hours away in Byron, Georgia. Marvin did great in sending me great video of the mustang I wanted. When I arrived, Marvin had car setting out front and ready. He did great. Marvi Marvin did great in sending me great video of the mustang I wanted. When I arrived, Marvin had car setting out front and ready. He did great. Marvin is great but in 4 weeks my trade in has not been paid off. Marvin has tried to help but no one else will call me back and give answers. I called new sales manager Jeff, and he assures he will have me an answer the next business day. More