Grieco Ford

I'm extremely satisfied with this dealership because ever since I bought my Mazda 3 in 2010, they have treated me with very well. Always friendly customer service, great programs for saving money when ever since I bought my Mazda 3 in 2010, they have treated me with very well. Always friendly customer service, great programs for saving money when service is needed, and they make me feel like a unique customer. In my opinion, these guys really know what they are doing in this business. I have delt with a few dealerships and none of them came close to the respect that Metro Ford has shown to me. As a matter of fact, the last dealership I delt with treated me very badly so I went back to Metro and again they took good care of me. Thank you so much Metro group! Keep up the good work. Sincerely, customer for life More

BUYER BEWARE!!!!!!!!!!!! THEY LIE AND DO NOT FOLLOW THROUGH!!!!!!! POOR CUSTOMER SERVICE....RIGHT DOWN TO THE MANAGER - DOMENIC GRIECO!!!!!! This is by far the worst experience I have EVER had with a THROUGH!!!!!!! POOR CUSTOMER SERVICE....RIGHT DOWN TO THE MANAGER - DOMENIC GRIECO!!!!!! This is by far the worst experience I have EVER had with a dealership. I bought a brand new vehicle from Metro Ford, it was given to me filthy! I shouldnt have accepted the vehicle but I was assured they would take care of it. Because they were closing, they asked if we could return the following week and they would clean it for us. When we returned, we waited 3 HOURS while the supposedly detailed the vehicle...it was given to us again, just like it looked before FILTHY. It was dusty, had not been vacuumed appropriately and the exterior was muddy, etc. We also ordered a cargo mat, and when we picked it up that day, realized the wrong mat had been ordered. I was furious and complained. Because of our troubles, we were told that we would get a couple of free oil changes, to make up for the inconvenience. We were also told that they would clean our vehicle again...but this time the guy whole details the owners vehicle would be taking care of it. At this time, I also spoke to Domenic Grieco, who assured that he would take care of the situation. He assured he would have the car picked up at our residence, have the oil changed and the gas tank filled. I felt confident that things would be handled appropriately but I was VERY mistaken. Domenic Grieco proved to be a poor excuse for a manager/owner. His customer service was just as bad, if not worse, than the associates he manages. I left several voice mail messages for Mr. Grieco because I learned that they were not honoring the free oil changes that were promised to us. Apparently, because we never got it in writing, they would not owner it. Again, we took them for their word, and they failed us AGAIN!!! Mr. Grieco didnt feel it was necessary to have to respond to my message.. He claims he didnt respond because he wasnt in for several days and doesnt have anyone check his messages. First off, what owner/manger does business like this? He just blows off his voice mails while he is out? That is just a poor way to do business. Period. Thinking back, I later realized that he does have someone check his messages, he was just avoiding returning my calls. I know this because, his sales associate Joe called me saying that Mr. Grieco's secretary asked him to call me but he didnt know why. Clearly, Mr. Grieco was being avoidant. So that was one of many lies I was told. Ultimately, I made an appt for my car to be picked up for detailing, oil change and gas fill up for Monday at 9am. As suspected, NO ONE showed up and NO ONE bothered to call. It wasnt until I left a message on Domenic Grieco, letting him know that his staff FAILED once again...and letting him know that his Customer Service hasnt been any better, that he called me back. His response to all of this was "You act like we let your car fall off the lift!" He minimized all the trouble I had been through. He failed to see that every single thing that was promised until this point, had not come to fruition. Although I am certain that his staff forgot to pick up my vehicle, he claims they were running late coming back from auction. If that was the case, someone should have called! Ultimately, in the end, Mr. Grieco informed us that he was not following through with what was promised to us. He would not be detailing the vehicle, changing the oil or filling the gas tank because he didnt like that I called him on his shortcomings. He didnt like that I pointed out that he was a poor business man, with poor customer service skills, etc. When I told him that he needed to follow through with this promise, his response "Call the Attorney General for all I care." AVOID METRO FORD or any dealership managed by the Grieco family. I dont know if they father is a good businessman, but if he is allowing his son to manage his dealerships this way, I would steer clear of all of them!!!! More

Blatent Lies and Deceit should never be tolerated. Blatent Lies and Deceit should never be tolerated. Shame on Ford, if they allow this dealership to continue to represent them!!!! WARNING *** Blatent Lies and Deceit should never be tolerated. Shame on Ford, if they allow this dealership to continue to represent them!!!! WARNING *********BAIT AND SWITCH********WARNING >>>>METRO FORD 1651 New State Hwy, Raynham, Mass<<<< I had spent the weekend looking for a car in MA for my daughter, we traveled North East and West. After narrowing down the choice with specific details on what I wanted. I sent out the e-mail on the Ford request site. I was contacted by several dealerships, some could not help me however MetroFord said they had "EXACTLY" what I wanted the Focus SE sedan with a sunroof and winter package. I then sent them the exact pricing we were quoted told them that a car would be purchased today or tomorrow, could they beat the price we were given. Danielle responded that they definitely had 3 in stock a Red, White and Black with the packages and that her sales manager said "they can definitely beat the price" another dealership gave us. This was all done via e-mail so I have documentation. Before leaving my home I called to confirm with Danielle that they indeed had the car because it was about 1 hour away SOUTH of us....Most definitely. ""Hi Elaine...We happen to have the White SE in stock with the winter package and the sunroof. My sales manager said to come on down we will beat this price. When can you be here? Danielle Camastro"" My daughter and I arrive, Danielle greets us and introduces us to sales Brian Kirby. We proceed to the lot. We wander around in between the Focus's. My daughter asked where is the car? He says well we have some out back and let me check, leaves us in the lot and returns to the building. We wander out front and he meets us outside as we were looking at a used Ford Focus 2012 45K miles, we ask the price and its 17K. He leaves us again, to once again check the inventory and talk with sales manager.... We go back in the building, he comes over and says I have been talking with my manager and we cannot come close to that price. My daughter asks well where is the car you said you had....We do not have it, you saw our inventory. To say we were both livid is an understatement. I go outside to make a phone call and the General Manager Robert Roche comes out and asks how he can help me. I explain what had just happened and he said Danielle mis-understood my e-mail.... IS THIS NOT STRAIGHT FORWARD..."" Danielle, The car she really wants is the more expensive of the 2 she really likes....It is a 2013 Ford Focus SE Sedan, with a winter package and power sunroof this is what I have on the paper. I just want her to get the best price and her to be happy with the car. Do you have a car like this on your lot [White, Black or Red in order of her preference] and can you beat this? If you can then I will be down tonight, if not she will be buying this car tonight."" DANIELLE's RESPONSE>>>>""We do have those colors!"" ""When can you be here? We are definitely able to compete. My suggestion would be to please bring in the most competitive quote you got from the other dealer so we can meet or beat it. When can you come in so we can see the printout of their quotes?? "" I said to Mr Roche, So they lied about having the specific car, they lied about meeting or beating the price and wasted my time! He said well I can get you the car in 6-8 weeks. NO we drove nearly 1 hour based upon what we were told by your company. This is a classic example of Bait and Switch and I will be reporting to the Attorney General. He said You have a nice day and walked back into the dealership. I then proceeded to call the Raynham police and made a formal complaint. Explained what happened and said this is BAIT AND SWITCH and the officer nodded yes! Another officer arrived and added that this is not the first time we have been here it happens often.......... THEY ARE LIERS, THEY LEAD YOU ON AND STAY AWAY!!!!!!!!!! More

HORRIBLE! That pretty much sums it up. They promised a couple of things would be done as part of my new purchase and did NOT follow through on them. Cost me over $450 extra to do the things Rob promised m couple of things would be done as part of my new purchase and did NOT follow through on them. Cost me over $450 extra to do the things Rob promised me would be done. Never returned my calls or emails, i just had to catch him every time i needed to get a hold of him. Worst part is you cant complain to the manager as he is the manager! VERY bad customer service. He actually said to me if i dont take his offer right that second of giving me less than half of what he initially promised, that he wouldnt give me anything! DO NOT BUY FROM THIS DEALER unless you want to get screwed over. Or have everything in writing with your lawyer there as you can not take his word for anything! What a SNAKE! If this review helps save just 1 person from the snakes at Metro Ford than its worth it! More

After receiving a phone call telling me that I would be paid top dollar and above blue book value for my truck, I figured it couldn't hurt to swing by. Man was I wrong. After sales manager Fred Vinagre off paid top dollar and above blue book value for my truck, I figured it couldn't hurt to swing by. Man was I wrong. After sales manager Fred Vinagre offered me 70% blue book value, I plopped the printed blue book values on the table. I was aggravated to say the least after being lied to on the phone. THEY CALLED ME, I didn't call them to sell my truck! I admittedly lost my cool for a minute and said a not so nice word. My wife and 1 year old daughter were standing about 30 feet away and watching a show on her cellphone (point is she couldn't hear me and was not even paying attention or old enough to understand). After that, Fred told me to watch my mouth and that I should have respect for my family!!! Great way to lose a customer for life. I was lowballed and treated like dirt after they called me telling me we have a customer who needs your truck and willing to pay top dollar! Worst customer experience of my life. More

I entered the dealership the first time and was approached by William, he had no personality, wasn't very enthusiastic about the vehicle I was willing to purchase. I test drove a Ford Fusion it had approached by William, he had no personality, wasn't very enthusiastic about the vehicle I was willing to purchase. I test drove a Ford Fusion it had 8 miles left before we were empty. The vehicle had 1 mile left when we drove back to the dealership before we ran out of gas, this is no way to treat a potential buyer. The next day I was approached by Joshua. We began a conversation and ended with him not getting a deal closed because he could not close a deal and the only thing he was looking at was how much commission he would make off of the sale instead of letting the vehicle go and making room for another vehicle to increase their inventory. More

The experience with getting a loan was bad, but not because of the dealership itself. The sales people, financing, and managers were awesome. The fought for hours to get me the right and great deal I s because of the dealership itself. The sales people, financing, and managers were awesome. The fought for hours to get me the right and great deal I should have. Their customer service was amazing and would recommend this dealership to any of my friends and family. More

Their internet chat brought me in to look at cars in this dealership. Felix was very helpful! I love my new Mazda 2 and I'm glad I found them! dealership. Felix was very helpful! I love my new Mazda 2 and I'm glad I found them! More

I purchased a "certified" car at Metro Ford/Kia. Buying the car was easy as it usually is. However, Metro Ford/Kia accidentally certified the VIN on another car. That was 2 weeks ago. The Ford/Kia. Buying the car was easy as it usually is. However, Metro Ford/Kia accidentally certified the VIN on another car. That was 2 weeks ago. The service manager, and dealership manager haven't returned my call as they advised they would. My salesman left me a message about a week ago telling me they would have it fixed, but that hasn't happened yet. Now his voice mailbox is full. None of my friends/coworkers are even considering buying a car there now. Bottom line-Average place to buy a car, but don't go there for service. The BBB has 3 service complaints against them, all unanswered by the dealership. More