Grieco Acura

Great Customer Service Philip and the team at First Acura provided great customer service when I took my car in for new brakes and an oil change. They honored their quote, p Philip and the team at First Acura provided great customer service when I took my car in for new brakes and an oil change. They honored their quote, provided periodic updates while I waited and sent me home with a clean and reliable TL. I'll be back! More

Shawn from the service department went above and beyond to help me with a cracked windshield replacement. He was prompt with his follow up calls and I’m working with my insurance company. He even secured m to help me with a cracked windshield replacement. He was prompt with his follow up calls and I’m working with my insurance company. He even secured me a loaner car so I could still get to work while my car was being fixed. His attention to detail, wonderful demeanor and excellence in customer service should be noted More

Excellent service They went far beyond my needs as a consumer and treated me like family, opening and closing the door for me (had my son with a carriage) and washed my They went far beyond my needs as a consumer and treated me like family, opening and closing the door for me (had my son with a carriage) and washed my car and inspected it all for free. Just adds peace of mind, and I wanted to express my gratitude to each of the staff members there! More

Helpful and stress Free My Experience at First Acura was was stress free. Bill Johnson was extremely knowledgeable and helped me find the car that was just right for me. The My Experience at First Acura was was stress free. Bill Johnson was extremely knowledgeable and helped me find the car that was just right for me. The staff was courteous and attentive. More

Recall Service for my MDX I made an appointment for a recall service for my 2016 Acura MDX. The process was very simple. When I arrived at the dealership, I was advised by Tony I made an appointment for a recall service for my 2016 Acura MDX. The process was very simple. When I arrived at the dealership, I was advised by Tony that there was an additional unaddressed recall on the vehicle, but that would take an additional 1 1/2 hours. I agreed to have the additional work done at this time. Tony immediately offered a loaner vehicle, which I declined as I had planned a walk and shopping nearby. Once I left for my walk, Tony called and informed me that there was a third recall on the vehicle, which would take an additional 30 minutes to complete. I decided to take him up on his offer, and use the loaner vehicle. I returned to the Dealership, and the loaner, a 2019 Acura was ready for me. I returned to First Acura a few hours later and the work on my SUV was completed. My vehicle was cleaned, inside and out! This was my first experience with First Acura, and I do intend to return to this dealership for all my repair and new car needs! Their professionalism and courtesy is second to none. More

Best car experience I’ve had This was the best car experience I’ve had. The salesman Bill Johnson was outstanding and great to work with. I would recommend to anyone. This was the best car experience I’ve had. The salesman Bill Johnson was outstanding and great to work with. I would recommend to anyone. More

Excellent car buying experience Bill, Bill, Bruce, Bob, Tom....everyone at Acura was very helpful & kind & patient with me during my car buying adventure. Thank you so much! I’m very Bill, Bill, Bruce, Bob, Tom....everyone at Acura was very helpful & kind & patient with me during my car buying adventure. Thank you so much! I’m very very happy with Roxy the RDX. More

Oil Change Friendly, helpful and efficient. I was able to get my work done while I waited in one of the few available work stations. Coming to get an oil c Friendly, helpful and efficient. I was able to get my work done while I waited in one of the few available work stations. Coming to get an oil change- and free car wash- has never been easier! More

Simply the best! We were very disappointed with the dealership that sold us our new Acura and were questioning whether we made the right decision to purchase Ian Acura We were very disappointed with the dealership that sold us our new Acura and were questioning whether we made the right decision to purchase Ian Acura...we really didn’t want to deal with that dealership again. BUT, then we went to First Acura for service and they completely changed our minds. We have never experienced the level of service we receive there. I can’t single one person out because every person we have come in contact with has been terrific. When you deal with anyone you feel like you are their only customer. They take as much time as you need to make sure they understand you problems etc and they work efficiently. Since this is our first Acura after 4 Volvos we really didn’t understand how to utilize all the “bells and whistles” and were a little frustrated. They sat in the car with us and went over every detail. By the time we left after our first visit we had completely changed our minds about buying an Acura...we definitely made the right decision. If you are in the Providence or southern Mass area, even if you’re not, I encourage you to go to First Acura. The live up to their name... they are first in our book! More

PURCHASE OD NEW ACURA 2018 MDX. Bill Johnson made my purchase easy and stayed on top of all the details. He listened to what I wanted on my MDX, and it was delivered as ordered. Ve Bill Johnson made my purchase easy and stayed on top of all the details. He listened to what I wanted on my MDX, and it was delivered as ordered. Very smooth transaction, no stress. He is professional, and courteous. A pleasure to work with. More