Grieco Acura

Outright lied to about condition of vehicle. It was purchased as a high mileage vehicle with no warranty, so I was specific in my line of questioning of what would be serviced, what would cause them to purchased as a high mileage vehicle with no warranty, so I was specific in my line of questioning of what would be serviced, what would cause them to wholesale it versus selling it, etc. I was presented with a vehicle I was assured had no major defects. Upon inspection, it started to unravel. I can type for days, but here's the experience that should make everyone weary: I brought my car back after the inspection (some time had passed, but only roughly 75 miles were put on the car as I was holding it for my son while he was out of state). I brought it back with two specific asks that were easily visible when undergoing inspection: 1) Sway bar / sway bar links: needed replacement. Assumed that was what was causing a grinding/vibrating in the front end only noticeable when backing up and cutting (a move I did not think to perform when purchasing the vehicle). They noted there was visible damage (Used sales manager argues they didn't see anything). Yet on the slip, they indicated they were not able to replicate the vibrating problem. At that moment I knew I was screwed. First time I've EVER had a buying experience at any level where I knew I was being lied to. I requested that they bring a technician with me. Took two second, he said yeah, it's there. So they revised the wording and still couldn't bring themselves to be honest (minor vibrating was what they wrote). 2) During inspection, a leak of unknown origin around the transmission was detected. Again, this was presented to Acura as in the follow up appt noted as "visible" yet they still claim when they initially had the vehicle they had no idea of this. So it gets even better: they ask for extra time to run a transmission check, I grant it as I want my son to have a working, safe vehicle. I go to pick it up, I'm told "It's best if you take it to the manufacturer; we're not experts with these vehicles (it's an '09 Mercedes). So it's pretty clear they never ran the diagnostic, but once again refused to acknowledge what they sold. So I did. I took it to a local Mercedes dealer. Here's what they easily uncovered: REAR SUBFRAME ROTTED REAR SPRINGS ROTTED REAR BRAKELINES ROTTED ENGINE / TRANSMISSION MOUNTS WORN TRANS PAN ROTTED OIL LEAK FROM BEHIND CYLINDER HEAD and a litany of smaller issues that I kinda expected with an older vehicle, and was prepared to fix as needed. Which option is a better look for you Acura: That your technicians can't spot major issues with a vehicle, or that they can, and you just refuse to relay those issues to your customers and sell a car with full knowledge that there are some major issues. Glad to share supporting documentation. I will exhaust every legal option I have; lemon law policies do not apply but there are a litany of other consumer protection avenues to take. My biggest mistake: having a wonderful experience with Grieco Honda, and trusting I'd be taken care of the same way here. Should be careful what you put your name on, as I'll move regular maintenance on my wife's vehicle away from Grieco Honda, and will only allow what's covered under the extended warranty on my vehicle to be done and take whatever business I can elsewhere. More

Grieco- transparent on pricing & guided us on how to get trade value. Went to KBB and rec'd cash offer - Grieco won't honor - disappointing trade value. Went to KBB and rec'd cash offer - Grieco won't honor - disappointing More

I Highly. Highly. Highly. Recommend Craig Boudreau at Grieco Acura in Seekonk, MA ... This is not the first time I have worked with Craig Boudreau and it will not be the last ... I find him to be prepare Grieco Acura in Seekonk, MA ... This is not the first time I have worked with Craig Boudreau and it will not be the last ... I find him to be prepared, on time for his appointments, a very good listener, and respectful and honest in the negotiation process ... Craig definitely knows his product ... It was a pleasure to work with him ... You can reach Craig at Grieco Acura, Seekonk ... His extension: #3550 ... Barbara Conti :) ... I LOVE my new ILX! More

Do yourselves a favor and NEVER go to Grieco Acura in Seekonk. This is specifically towards Randy Cloutier the supposed manager of the facility. I have never felt so disrespected in my life. If anyone kn Seekonk. This is specifically towards Randy Cloutier the supposed manager of the facility. I have never felt so disrespected in my life. If anyone knows how to get in contact with corporate please let me know. This manager didn’t want to provide corporates phone number instead provided me his email. How does that make sense? I’m going to complain about you to you? More

I called Craig Boudreau yesterday morning around 1030. We discussed price and I sent him the information he needed. I went to the dealership at 3 pm. He had all the necessary paperwork I needed. He had told discussed price and I sent him the information he needed. I went to the dealership at 3 pm. He had all the necessary paperwork I needed. He had told me it would take 1.5 hrs. I was out of the lot in my new car in 1 hr. I have never had better service at a dealership. Not only did everything go smooth with the purchase, I had competent and courteous service that I will refer friends/family to as well as go back for future purchases. Dennis L. More