Grieco Acura

New Managment; Less service I have had Acura's since 1990 and continued with the brand because of the long term relationship I had with the Service Departments - Starting with Si I have had Acura's since 1990 and continued with the brand because of the long term relationship I had with the Service Departments - Starting with Silko, to Clair and then to First Acura. Paid premium for gas and for dealer service for all 6 of my cars (Two of which were purchased from First). I recently moved to the Cape and was told for major service they would bring a loaner to me and service my vehicle and return. Long and short of it is that after over 10 years servicing my vehicle at First, between the total turnover of staff that know the customers, being treated like a kid that didn't know I had to replace the gas I use in the loaner, and the fact that they didn't have the part in stock and wanted me to come back in two days to have the service (no coming to Cape with loaner), I have to leave this dealer and find someone on the Cape to fix my car. Acura is no longer a luxury brand in service. 25+ years of Acura service blown up by recent "new management." Sad, but I know now my next car won't be an Acura. More

Outstanding! When you walk into a car dealership many feel like they should put on their boxing gloves and get ready. However, at First Acura of Seekonk is like When you walk into a car dealership many feel like they should put on their boxing gloves and get ready. However, at First Acura of Seekonk is like none other. From the General Manager Randy, the Business Manager Bruce, our outstanding sales person Caleb to Bob the "teacher" you outshine all the rest. So take off the gloves and visit this amazing dealership! Thank you! More

First Acura - An Honest Experience First Acura in Seekonk was the most helpful, patient, and honest dealership I have ever been to. I came here because my Acura TSX had been totaled at First Acura in Seekonk was the most helpful, patient, and honest dealership I have ever been to. I came here because my Acura TSX had been totaled at night while it was parked, and it was a very unexpected stressful situation. It was my first time doing business with them and as a new customer they met my needs and then some. I decided to buy a preowned Cadillac ATS a few months ago and I have had no problems at all. The sales staff is great, their inventory is awesome, and their service department is extremely dedicated with almost no wait times. Not to mention their building is brand new and the atmosphere is comfortable. Give them a try I know I will for my next car. More

Love my Acura The team at Acura was very knowledgeable. Courteous, and very attentive. I will definitely recommend them to my friends and family. I received one to The team at Acura was very knowledgeable. Courteous, and very attentive. I will definitely recommend them to my friends and family. I received one to one attention and answered all my questions. More

Excellent experience! My sales rep was very helpful and made sure my experience was above and beyond. He took his time to explain all details and my documentation was compl My sales rep was very helpful and made sure my experience was above and beyond. He took his time to explain all details and my documentation was completed in a timely fashion. Overall I was impressed and would recommend family and friends. More

Great experience After fourteen years of owning my old Honda, we decided it was time to (finally) get a new car. We went to multiple dealerships, but settled on First After fourteen years of owning my old Honda, we decided it was time to (finally) get a new car. We went to multiple dealerships, but settled on First and could not have been happier. The entire staff was cheerful, knowledgable and polite. They answered all of questions and were never pushy or condescending. We would highly recommend them if you are considering an Acura. Thank you Caleb! More

In and out in less than a day! This was my first time buying an Acura and the staff addressed my needs and concerns from soup to nuts. I was first contacted by Caitlin from internet This was my first time buying an Acura and the staff addressed my needs and concerns from soup to nuts. I was first contacted by Caitlin from internet sales to schedule a test drive, and met Mike on site who offered a wealth of knowledge about the vehicle and personable conversation during the ride. Hanna in finance was very prompt and delivered early on his promise to find me a deal comparable to what I'd walked in with, being extremely thorough, courteous and efficient. I later met with Bruce in business to finalize my title and reg, as well as Randy, who also assisted with an extended warranty. After completing all the paperwork, Bob W. went over all of the features and manuals and introduced me to Peter in service before I left with my new car. I was very impressed with the professional nature of all of the team members I met, as well as the aesthetic of the sales floor. There was no pressure in this interaction; this was by far my most positive purchasing experience. All in all, the service was excellent. The car runs like a dream and Mike, Hanna, Bob and Bruce left no stone unturned in ensuring all my questions were answered. They locked in a great price for me and it was a pleasure to do business with First Acura this weekend. More

Service used to be the best When I first purchased my car , the service was the best. Recent experiences have been fair to poor. Took my car in for an oil change and accompanyi When I first purchased my car , the service was the best. Recent experiences have been fair to poor. Took my car in for an oil change and accompanying service recently and was told 2 of my tires were unsafe to drive. I immediately called my son , who works in the field ,to get his opinion. When he checked the tires, he told me they were within normal range. I called the service manager,took one of the old tires in to show him Sure enough, my son was right. Over $200 spent for nothing. Nothing but an apology from First Acura.The service manager did say that the tech who had worked on my car was no longer employed there. Took my car back today for state inspection and oil change. I received a call telling me the the bolt on the oil pan was stripped and needed repair ,with no guarantee, for $75 or replacement for $500. The service writer said the happened because of the age of the car. I was not comfortable with this and again called my son for his opinion. He said that age had nothing to do with it. He also said that if they did the the oil changes, they were responsible for its happening.. I called back and asked for the service manager. After 10 minutes on hold,I hung up and called back only to be told he was gone for the day. The service writer came on the phone to tell me he was "unavailable". I asked to speak to the general manager and was told he was also unavailable.The writer said he would speak to him. They offered to do the repair free of charge. Not happy but I needed the car, I said ok. My plan was to contact the service manager tomorrow because I was confident that the damage had been done there, especially since the tech who had worked on it last time was fired. I picked up the car and as I was driving out I noticed the inspection sticker was not .a new one. I drove back in and had to wait another half hour for a sticker. I don't even know if the inspection was done. I googled stripped bolt and low and behold, the very first comment was almost exactly what happened tome today. The expert's answer was dealer is responsible.I really want the oil pan replaced. I actually left a voicemail for the service manager before I picked up the car. I left a second one after I picked up the uninspected car. Over the years I have dealt primarily with Tom Santos in service. Every experience with him is perfect, even if there's a problem with the car. Every time I have dealt with the new writers it's been awful. More

Great time buying my brand new RDX! I was so excited to buy an Acura. My husband and I decided to go to First Acura and are we so glad we did! The staff was friendly right from the star I was so excited to buy an Acura. My husband and I decided to go to First Acura and are we so glad we did! The staff was friendly right from the start. Bill, our salesman, was laid back and very nice which put me at ease right away. Stephen, the delivery specialist, was very helpful and friendly when he explained my new RDX's features. I am so very pleased with my car and First Acura. More

The Sales manager is very poor. The sales mgr Kevin Eaton injected himself into what should have been a routine transaction. Would not talk price just prattled on about service. Whic The sales mgr Kevin Eaton injected himself into what should have been a routine transaction. Would not talk price just prattled on about service. Which obviously ,want he was not competitive. Based on my experience with him I purchased the same day at another dealer. Fair price smooth sale. The dealer had no problems providing me with a price. Beware of First Acura. More