
Gresham Toyota
Gresham, OR
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This was a terrible experience for me, and I would discourage anyone from going to Gresham Toyota. They went above and beyond the typical slimy dealership tactics, including lying and forging my signa discourage anyone from going to Gresham Toyota. They went above and beyond the typical slimy dealership tactics, including lying and forging my signature. I reported them with the better business bureau, where I saw many other complaints of the same nature, to no surprise. I could write a short story about how bad it was before the warranty situation, but when that happened it really took the cake. After the lied to us about bank approvals, and wasted about a week of our time we found financing on our own and negotiated with them to get a discount on the warranty for our trouble. They agreed. Then a few months later when we needed the warranty I called the warranty company to report the problem, which is when I find out they forged my signature on the document for the warranty to change the terms of agreement. When I tried to rectify this both the warranty company and the dealership said there wasn't anything they could do. So I would never recommend anyone use this dealership, you will regret it if you do. I certainly do. And I did a lot of research, was prepared for this kind of thing, but I still was taken for a ride. I would recommend telling anyone you know that is thinking of buying a car to avoid this dealership. You'd find a more trustworthy dealer on SE 82nd. They have also tried to say that I never bought a car through their company to get my reviews taken down from sites like these, but I have the proof, so I will continue to spread the word and the more they try and tear these down the more I will spread the word about how sneaky they are. More
What a great car buying experience. From start to finish, I was treated with the utmost respect. Tom responded to my email in record time, and he gave me exactly the informtion I asked for the FIRST time. Th I was treated with the utmost respect. Tom responded to my email in record time, and he gave me exactly the informtion I asked for the FIRST time. The transaction was quick and easy. This is the best dealership in Oregon, hands down. More
My experience at Gresham Toyota was very positive. I felt I got a great price and everyone was very helpful. When I arrived to pick up my Prius and sign the paperwork I didn't have to wait and the informatio I got a great price and everyone was very helpful. When I arrived to pick up my Prius and sign the paperwork I didn't have to wait and the information provided was very thorough and helpful. Thank you Gresham Toyota! More
I had my doubts on being approached by a young looking salesman, as I've had less than pleasant result in the past, To my surprise Travis not only dealt with us on a mature level, but I was very impresse salesman, as I've had less than pleasant result in the past, To my surprise Travis not only dealt with us on a mature level, but I was very impressed with his product knowledge and his ability to answer our questions to our satisfaction. As we have purchased severalvehicles from this dealership in the past, we were very fortunate to be able to work with Katrina again. A true professional. Normally the time spent signing the paperwork and going over it and the options is a dreded experience. Katrina has a way of getting through the process quickly, profesionally and still made my wife and I feel very comfortable the whole time. Edd & Laura K More
I recently purchased a 2011 Scion from Travis Dusenberry. I am more than pleased with his outstanding customer service. He was very straight forward professional and knowledgeable about my vehicle and I appr I am more than pleased with his outstanding customer service. He was very straight forward professional and knowledgeable about my vehicle and I appreciate the time he took to explain my options and most importantly he never pressured me to buy. He spoke very sincerely and was patient as I took my time in making my decision. Jose Escandon who handled all my financial paperwork was quick and explained everything clearly. He was also straight forward and personable I felt very comfortable dealing with him. Since my purchase I have been back to visit Gresham Toyota to have some extra accessories added to my vehicle and Travis was there to ensure all transactions went smoothly. I also got the pleasure of dealing with Jill Kelly in the service department who is an absolute doll, she was very friendly and personable and understanding to my needs. The “team” at Gresham Toyota ROCKS!!.. Thank you, for the excellent customer service and providing a comfortable environment. I cannot express my gratitude enough!!.. This has been the most enjoyable buying experience ever and Travis has been a pleasure to deal with and has gone above and beyond to fulfill my needs and I appreciate his exceptional customer service and respect. I will definitely share my experience with family and friends, when they’re in the market for a new vehicle. ..Oh and I almost forgot to mention. I’m absolutely in Love with my new car. It runs smooth, looks good and is sooo much fun to drive and I feel I paid a fair price. Thanks again Gresham Toyota!!.. Sincerely a satisfied happy owner of a “NEW” Scion tc Thanks a million - Ray More
I have worked as an employee for other dealerships in the past and I know what sales expects of the sales staff. The frienliness and professional manner I was treated with will keep me a Gresham Toyota cust past and I know what sales expects of the sales staff. The frienliness and professional manner I was treated with will keep me a Gresham Toyota customer for years to come. When we came on the lot we timed the sales staff to see how long it took them to greet me, as I am a women it is often hard to be taken seriously at a dealership but not at Gresham Toyota. I came on the lot with a pre-approved loan and was ready to buy. Travis sold me on a lease instead of a used car and I couldn't be happier. Yes all the standard dealership protocals were in place but all the staff were nicer than they had to be and I really enjoyed my experience. I will encourage other family members to buy from Gresham Toyota and let me tell you my family buys alot of cars!!! thank you Travis & Katrina for making my Toyota purchase better than any of the Toyota commercial on TV. More
My fiance and I had been woring with Travis for many months while we tried to decied exactly what car we wanted. Travis kept us informed of specials and new cars that were arriving. When the time came t months while we tried to decied exactly what car we wanted. Travis kept us informed of specials and new cars that were arriving. When the time came that we found that perfect car for us Travis was very diligent in helping us make it happen! Thank you so much Gresham Toyota! More
i purchased a used 05 subaru legacy from gresham toyota. when the vehicle was traded in it needed 2 new tires. so they replaced the worn out tires. well theres a problem with that. after i purchased the veh when the vehicle was traded in it needed 2 new tires. so they replaced the worn out tires. well theres a problem with that. after i purchased the vehicle i took the car to les schwab, where they informed me that you have to have the same tires all the way around or you run a risk of destroying your transmission and other parts. so i called the tire factory and sure enough they were right. so i went in to gresham toyota to inform them of the problem they offered to get me thier price on the same tires ($200)at the tire factory, i thought great so i called the tire factory and found out that if i had just walked in off the street it would have cost me $214. wow great thanks gresham toyota. so i called and spoke with Ken H for a second time and informed him that they didnt even get me a deal and that it was thier mistake and i am paying for it. Ken spoke with his boss and called me back and informed me that they couldnt and wouldnt do anything. well thanks guys, i now get to go and spend $200 when i dont have that kind of money. i have lived in gresham my whole life and have heard that they are family owned and all well i have my own family to take care of and i see that they dont care about thier customers. so thank you gresham toyota, i will pass the word of how you guys have screwed me over. More
Tommy contacted me by email shortly after I had solicited a quote for a new Tacoma through edmunds.com. After communicating with several dealer/sales people I came to realize exactly what I wanted in my new a quote for a new Tacoma through edmunds.com. After communicating with several dealer/sales people I came to realize exactly what I wanted in my new Tacoma and Tommy was able to secure one for a price that I was happy with. Since getting the truck I wanted involved a Dealer Trade, Gresham Toyota wanted a $500 dollar deposit. I paid the cashier and Tommy brought me a contract for the new truck with the VIN listed. I noticed that the total due didn't seem to include my $500 "deposit." Tommy "remedied" this by including the $500 manufacturers discount that was current at the time I was purchasing. This "glitch" was remedied, but did require some vigilance on the customer's side. Overall, the experience buying a new car from Gresham Toyota and Tommy Johnson was easy, relaxed and enjoyable. I wasn't even pressured into any extras in the finance office! A first for me. I love my Tacoma and will definitely use Gresham Toyota in the future. More
I had a very good experience at Gresham Toyota when it came to buying a used Tundra. Hector stood behind his word when to came to working out my concerns, with all of the details with sketches in the pain came to buying a used Tundra. Hector stood behind his word when to came to working out my concerns, with all of the details with sketches in the paint and missing components. All in all I am very satisfied with the total experience. I would like to thank every one involved with my purchase and I will defiantly refer friends to Gresham Toyota. Thanks again Michael Moore More