Gresham Toyota
Gresham, OR
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Not pushy at all. Was dealt with respect. Answered all my questions that I had. Everything worked out great with price and paperwork. A great dealership. I will refer them to any body. Had service done my questions that I had. Everything worked out great with price and paperwork. A great dealership. I will refer them to any body. Had service done also, and it was done at a timely manner and as expected. More
I bought a used vehicle from Larry Bixel, his service was outstanding. He went above and beyond what would ordinarily be expected. He should be employee of the month for the dealership. My experience would d outstanding. He went above and beyond what would ordinarily be expected. He should be employee of the month for the dealership. My experience would definately lead me to seek another vehicle from them. More
Larry was honest and to the point. He knew what I needed by phone and email conversation and did not waste any of my time. All business and no games...3 hours from when I walked in, drove to another lot to by phone and email conversation and did not waste any of my time. All business and no games...3 hours from when I walked in, drove to another lot to look at the car and test drive and sign papers. I would and will recommend Larry to any of my friends. More
We found a car we wanted at Gresham Toyota. We live over 2 hours away. But we knew what we wanted, our down payment, and the payments we could afford. We told all this to the salesman Lonnie. He still di 2 hours away. But we knew what we wanted, our down payment, and the payments we could afford. We told all this to the salesman Lonnie. He still did his best to get us into a brand-new car instead of the late-model Mitsubishi. Lonnie chattered constantly during the test drive, even when I asked for quiet so I could hear the engine. We filled out the credit app. Lonnie tried numerous times to get us to increase our 20% down payment or accept ridiculous interest. After 2 hours they agreed to our reasonable offer. TWO WEEKS LATER Lonnie said we'd have to negotiate again because the bank turned us down. Said that they never ran our credit. They should not have let us drive that car off the lot without checking our credit--oh, but wait. They did. It shows up on our credit report. We tried to work it out, but everyone at Gresham wsa flat-out rude. Bait-and-swtich, dishonesty, and zero regard for the customer. More
Don't ever buy from here, I don't ever want to buy a car again if I have to go through the torture I experienced. It was a high pressure sale, terrible customer service, they lied and cheated and screwed us again if I have to go through the torture I experienced. It was a high pressure sale, terrible customer service, they lied and cheated and screwed us over in every way possible. And we did our research, were prepared for these tactics, but it was very sly. They told us we were approved for our loan, then called a week later, after we had the car, to tell us we had been denied. I demanded the warranty at cost because of the 1st lie, and they agreed. Months later after something went wrong with the car, I called the warranty place, who informed us that the warranty they had on file was different than what they had. Because the dealership forged my name on the form, and sent them a cheaper policy. I have the paperwork. But when I tried to remedy this, and get what they have promised me, they told me to take the car to the dealership to have it inspected again, which was protocol, and when that was finished they would send it to the warranty company to update our account. So after I did the inspection, about 2 months later I got a letter that said my inspection had been denied, and there was nothing I could do to get the warranty they had promised. So I learned a harsh lesson, should have taken them to court. But hopefully i can stop someone from making the same mistake. pass it along. More
Many thanks to Dan for his excellent service and follow up. Dan helped narrow down the vehicle choice through a test drive with my wife and then was able to quickly locate the precise vehicle. Paperwork up. Dan helped narrow down the vehicle choice through a test drive with my wife and then was able to quickly locate the precise vehicle. Paperwork took sometime as i was the first "cars for clunkers" customer but Dan went out of his way to deliver the car the same day which was greatly appreciated. Paperwork was done quickly and concisely by the business office. I'll recommend Dan and Gresham Toyota to friends and family in the future. More
We had a great experience at Gresham Toyota. Stacey was very attentive and great to work with. We test drove both the Prius and the Corolla and found that the Corolla was a better fit for us. Stacey was ve very attentive and great to work with. We test drove both the Prius and the Corolla and found that the Corolla was a better fit for us. Stacey was very friendly and knowledgeable and if she didn't know the answer to a question we had, she made sure to find out. More
They treated by son and his fiance very poorly. Authorized a loan for a great deal more money than the value of the car. When questioned about it, they assured my son it was fine. Over a week lat Authorized a loan for a great deal more money than the value of the car. When questioned about it, they assured my son it was fine. Over a week later, they called his fiance and demanded an additional $2900 so the loan would still work. After a great deal of phone time and some very heated discussion, she returned the car and got her original vehicle back. Very poor way to do business, especially in these economic times. Seems like you people don't get the message about how to do business. You still think you can play games with money and take advantage of younger purchasers. I have told my son to file a complaint with the better business bureau and the state attorney general's office regarding your business practices. I will not hesitate to inform anyone I come in contact with how you do business and we will never deal with Gresham Toyota! More
Personally I don't understand what the people in the previous ratings are talking about. It appears one person is angry because he has bad credit! Anywho...my husband and I recently bought 2 vehicle previous ratings are talking about. It appears one person is angry because he has bad credit! Anywho...my husband and I recently bought 2 vehicles from Gresham Toyota. A mini-van and an SUV. Our sales person, Dan, was terrific, friendly and helpful. Both vehicles were in great shape (2007 mini-van with 11,000 miles and a 2004 SUV with 38,000 miles!). We got the van for about $7,000 below book value and the SUV for about $12,000 below book value. They showed us everything we asked for pertaining to their cost and also carfax on both vehicles. They even called us back 2 weeks later to re-sign paperwork because they got us a better interest rate and lowered our monthly payments!! So, overall...I think Gresham Toyota is one of the best dealerships I have ever had the pleasure of dealing with and I constantly rave about them to all my fellow postal co-workers. Portland has some really bad dealreships, but Gresham Toyota is not one of them! More
I was in Gresham toyota trying to buy a truck, and was being pushed around to buy something. The reason I went in was because in their tv ad it says "no pressure, the dealer that lets you look" no pressur being pushed around to buy something. The reason I went in was because in their tv ad it says "no pressure, the dealer that lets you look" no pressure my a** everycar i looked at kevin the viet kid kept saying, "you like? let me go get the keys" then i said no then i looked at another he said the same thing over and over, then i found out one i wanted to test drive he pulled they let me go make a copy of your driver license, i know this trick and told him no, he rufused to let me test drive the car because i had not given him my license so i did. when i came back we went inside and started pushing me to buy it, i asked about a traded in and he said sorry you need a co-signer, co-signe xxx yo, if you didn't pull me credit how would you know that and what kind of BS is that homie i would never recommend this dealrship stay away from kevin and his manager SCAM ARTIST!!!!!!! More