Gresham Toyota
Gresham, OR
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I started by telling Hector that I was looking to rebuild credit and what range I was looking in. He immediately took me to cars that were in my range rather than trying to bump me up. The first car he showe credit and what range I was looking in. He immediately took me to cars that were in my range rather than trying to bump me up. The first car he showed me was the one I ended up being the most interested in. I said to him that it would look great with tinted windows. The tinted windows became part of the final deal. He also got the price down a bit from what was already a good deal. I felt like he did his best to taker care of my wants and needs. Its rare you can say that about a used car saleman:) Jose was very personable. By the time I get to the paperwork, I really just want to get through it and drive my new vehicle. He was good at getting through it relatively quickly. He got right down to what I wanted as far as further coverage for my car and he got my interest rate down by almost half. These guys rock! I cant wait til I can go back to get my new Tacoma, fully loaded. I have already told several friends about my experience. Thanks from a current and future customer, Bill More
I applied for an auto loan via their website. The next morning I got a call from Larry. We went over my info and talked about what I was interested in. He got me approved very quickly. I was given a list morning I got a call from Larry. We went over my info and talked about what I was interested in. He got me approved very quickly. I was given a list that I could look at online of their available cars that fit my budget. This was a big help for me, cause I am a very anylitical person. On the day of our appt to come in, Larry got us through all the paperwork and hoops that you have to jump through quickly. The whole process took only 2 1/2 hours. Awesome customer service and my husband and I really appreciated that there was no bs, he shot it to us straight and helped us get the car we wanted!! Thanks Larry!! More
Both Larry & Alec were professional in every respect, would not only recommend this dealership, but would return in the future for any additional Toyota needs. Good selection of used Toyota 4Runners, whi would not only recommend this dealership, but would return in the future for any additional Toyota needs. Good selection of used Toyota 4Runners, which is why I drove to Gresham from Salem. Best wishes to both Larry & Alec, keep up the great work and customer service. More
Not pushy at all. Was dealt with respect. Answered all my questions that I had. Everything worked out great with price and paperwork. A great dealership. I will refer them to any body. Had service done my questions that I had. Everything worked out great with price and paperwork. A great dealership. I will refer them to any body. Had service done also, and it was done at a timely manner and as expected. More
I bought a used vehicle from Larry Bixel, his service was outstanding. He went above and beyond what would ordinarily be expected. He should be employee of the month for the dealership. My experience would d outstanding. He went above and beyond what would ordinarily be expected. He should be employee of the month for the dealership. My experience would definately lead me to seek another vehicle from them. More
Larry was honest and to the point. He knew what I needed by phone and email conversation and did not waste any of my time. All business and no games...3 hours from when I walked in, drove to another lot to by phone and email conversation and did not waste any of my time. All business and no games...3 hours from when I walked in, drove to another lot to look at the car and test drive and sign papers. I would and will recommend Larry to any of my friends. More
We found a car we wanted at Gresham Toyota. We live over 2 hours away. But we knew what we wanted, our down payment, and the payments we could afford. We told all this to the salesman Lonnie. He still di 2 hours away. But we knew what we wanted, our down payment, and the payments we could afford. We told all this to the salesman Lonnie. He still did his best to get us into a brand-new car instead of the late-model Mitsubishi. Lonnie chattered constantly during the test drive, even when I asked for quiet so I could hear the engine. We filled out the credit app. Lonnie tried numerous times to get us to increase our 20% down payment or accept ridiculous interest. After 2 hours they agreed to our reasonable offer. TWO WEEKS LATER Lonnie said we'd have to negotiate again because the bank turned us down. Said that they never ran our credit. They should not have let us drive that car off the lot without checking our credit--oh, but wait. They did. It shows up on our credit report. We tried to work it out, but everyone at Gresham wsa flat-out rude. Bait-and-swtich, dishonesty, and zero regard for the customer. More
Don't ever buy from here, I don't ever want to buy a car again if I have to go through the torture I experienced. It was a high pressure sale, terrible customer service, they lied and cheated and screwed us again if I have to go through the torture I experienced. It was a high pressure sale, terrible customer service, they lied and cheated and screwed us over in every way possible. And we did our research, were prepared for these tactics, but it was very sly. They told us we were approved for our loan, then called a week later, after we had the car, to tell us we had been denied. I demanded the warranty at cost because of the 1st lie, and they agreed. Months later after something went wrong with the car, I called the warranty place, who informed us that the warranty they had on file was different than what they had. Because the dealership forged my name on the form, and sent them a cheaper policy. I have the paperwork. But when I tried to remedy this, and get what they have promised me, they told me to take the car to the dealership to have it inspected again, which was protocol, and when that was finished they would send it to the warranty company to update our account. So after I did the inspection, about 2 months later I got a letter that said my inspection had been denied, and there was nothing I could do to get the warranty they had promised. So I learned a harsh lesson, should have taken them to court. But hopefully i can stop someone from making the same mistake. pass it along. More
Many thanks to Dan for his excellent service and follow up. Dan helped narrow down the vehicle choice through a test drive with my wife and then was able to quickly locate the precise vehicle. Paperwork up. Dan helped narrow down the vehicle choice through a test drive with my wife and then was able to quickly locate the precise vehicle. Paperwork took sometime as i was the first "cars for clunkers" customer but Dan went out of his way to deliver the car the same day which was greatly appreciated. Paperwork was done quickly and concisely by the business office. I'll recommend Dan and Gresham Toyota to friends and family in the future. More
We had a great experience at Gresham Toyota. Stacey was very attentive and great to work with. We test drove both the Prius and the Corolla and found that the Corolla was a better fit for us. Stacey was ve very attentive and great to work with. We test drove both the Prius and the Corolla and found that the Corolla was a better fit for us. Stacey was very friendly and knowledgeable and if she didn't know the answer to a question we had, she made sure to find out. More