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Gresham Toyota
Gresham, OR
891 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 891 reviews
June 25, 2011
I had an unusual purchase requirement and Tommy and the dealership went out of their way (and comfort zone, I suspect) to serve me. Even made new deal when the one set up on-line fell apart. dealership went out of their way (and comfort zone, I suspect) to serve me. Even made new deal when the one set up on-line fell apart. More
by Bob11801
Employees Worked With
Tommy
June 18, 2011
Our sales person ( Adrian ) seemed very knowledgable and well informed about the car we wanted. We were first time buyers of a new car and he worked hard to get us the lowest price possable.Adrian also made well informed about the car we wanted. We were first time buyers of a new car and he worked hard to get us the lowest price possable.Adrian also made us feel very comfortable throughout the entire experiance. More
by monvil4
Employees Worked With
Adrian Blair, Adrian Blair
June 16, 2011
After visiting every dealer in town I went back to Gresham Toyota. Ted took the time to go through all financing options with us. Sat down and compared what we would save upon which direction we went. Gresham Toyota. Ted took the time to go through all financing options with us. Sat down and compared what we would save upon which direction we went. We finally found someone who seemed like they were out to help the customer instead of just making a sale. Ted actually stayed until 1030 showing us all the features the car had and making sure my wife felt comfortable before driving away. It is outstanding customer service that made me come back and purchase the car through Gresham Toyota. Customer service is everything to me. Again, I want to say, Ted is the man to go to if your shopping for a vehicle. He goes the extra mile to make sure the customer is happy. Upon completing everything he said "if your ever not happy with anything I want you to come back to me and we will make it right". That right there is what we need more of in this world! Salesman that are for the customer. Thanks again Ted, my wife loves the new Camry. More
by haringsjosh
Employees Worked With
Ted Rippee
June 02, 2011
I was at Gresham Toyota to have my 2002 Toyota serviced. While waiting I was looking at used trucks. Kay approached me and helped me look @ used ones, but they did not have what I was looking for, so we lo While waiting I was looking at used trucks. Kay approached me and helped me look @ used ones, but they did not have what I was looking for, so we looked @ new ones. He was VERY professional and took the time to show me everything I needed. When I had decided on a model, they were very quick to locate the exact model/color I chose. I would recommend Kay and Gresham Toyota! When we took delivery on the car, Kay took time on his day off to come in a process the paperwork! I call that EXCELLENT service. More
by carrick.or
Employees Worked With
Kay Caldwell, Kay Caldwell
June 01, 2011
The sales staff was extremely courteous, efficient, and went out of their way to give me the best possible deal. I was satisfied with the value given for my trade in and the price on the new truck. Dan w went out of their way to give me the best possible deal. I was satisfied with the value given for my trade in and the price on the new truck. Dan worked quickly to get all the paperwork done, and our kids enjoyed a movie and popcorn while we waited. I didn't feel pressured at any point in the sale. I feel confident that I received the best service and information about my choices/options for purchase. I will continue to buy my vehicles at Gresham Toyota. More
by sean1
Employees Worked With
Dan Roemmich, Aaron Gergen
May 31, 2011
My wife and I were quite taken aback when we did not get the "salesman's pushy pitch". On the contrary, we found it to be a most plesant experience especially more so since on the day of final payment our the "salesman's pushy pitch". On the contrary, we found it to be a most plesant experience especially more so since on the day of final payment our salesman, Ted,found an additonal $1000 rebate! Imagine our shock and surprise to be handed $1000 totally unexpected. We would recommend this dealership to our friends. Stephen and Joanne Kraft. More
by Stephen Kraft
Employees Worked With
Ted Rippee
May 31, 2011
I worked with Ted in Internet sales. This guy is a true professional. Straightforward and honest. Ted is very friendly and extremely knowledgable. I recommend everyone to buy with Ted at Gresham Toyota. Ev professional. Straightforward and honest. Ted is very friendly and extremely knowledgable. I recommend everyone to buy with Ted at Gresham Toyota. Everyone else at the dealership was nice too. Buy the most reliable brand in Gresham with Ted. More
by Perry809
Employees Worked With
Ted Rippee
May 26, 2011
While helping my daughter look for a car we contacted dealer online about a vehicle listed and scheduled an appointment to view the vehicle. 2003 Jeep Liberty. When we arrived for our appointment the i dealer online about a vehicle listed and scheduled an appointment to view the vehicle. 2003 Jeep Liberty. When we arrived for our appointment the individual we had made the appointment with was not there so Kay Caldwell helped us instead. After test driving the vehicle we liked it and explained to Kay that my daughter would be trading her vehicle in, 2001 VW Jetta. We explained that she had a small payoff on it and that the addition equity after payoff was to be her down payment. This would be the only down payment as she is a full time student as such no excess funds were available. Kay had the trade in accessed and worked some rough numbers then determined we should run her credit to try to determin a payment. We know my daughter is credit challenged, and after running her through determined that she would need a co-signer. Her grandmother had agreed to do this for her. So we made arraingments for her to come out to fill out the credit application the next day. We scheduled a time and picked Grandmother up the next day and proceeded on our "SECOND" trip to the dealer. We are traveling from Vancouver Wa. to Gresham Ore. for each visit. We proceeded to fill out the paperwork the next day and waited as the credit was processed, and waited, and waited, and waited. All of the time was under the presumption that the original numbers that Kay had provided to us were solid and met my daughters payment needs. After a time the finace manager told us that we should go ahead and go home and wait for a call the next day to determine credit approval. Upon review it was determined that because of the vehicles age that the bank could not finance it to a 60 month period so the payments ended up too high. This is all OK up until now..... my daughter passed on the vehicle and we went on looking at other vehicles at other dealers. The next day she recieved a call from Kay stating that he had gone to another credit manager and was able to get her payments where she needed them. She got excited but I was traveling on business and could not get to the dealer with her for a couple of days. I asked her to confirm that the same trade value was given and determined they must have secured longer terms with a lender or a better interest rate. So our "THIRD" trip to the same dealer, excited to get the vehicle, we filled out the forms, Kay congratulates her on her new car! Finance manager comes to review the terms and as we are reviewing he state "so your putting 2000 dollars down"? We said we are putting down the equity from her trade in. He states that this shows an additional 2000 down in addition to that! I was shocked! I told him you have got to be kidding me!! After all of this you are saying we need an additional 2 grand down. I looked Kay straight in the eyes and told him that in NONE of our dialog had we ever spoke about any money down other than her equity in her car. Multiple times through phone calls and face to face this was confirmed and acknowledged. We were purposely misled into believing one price only to drive out and be given different terms. I belive all in an effort to negotiate additional money from my daughter. Kay gives it up to a misunderstanding, I can assure you there was no misunderstanding. I made it very clear. I am disappointed. I am pursuing this through the BBB as well as other channels. I will do all I can to deter business to this particular dealer as I believe they are not an upstanding operation. Kay was nowhere to be seen when we left the dealership. Surprise! More
by WCastleberry
Employees Worked With
Kay Caldwell
May 26, 2011
Mark was pleasant enough as a salesman and well informed. He called me as soon as a 2010 Toyota Rav was received as trade in which was what I was in the market for. That was the best part of my experience a He called me as soon as a 2010 Toyota Rav was received as trade in which was what I was in the market for. That was the best part of my experience at Gresham Toyota. Aaron was good about working with me to come up with the figures I could consider. His calm nature and patience was much appreciated. I can`t say the same for Jose. He started out with a similar demeanor but it caught me off guard when he suddenly took another turn. It began when he brought up the subject of an extended warranty. He was quite pushy and it got to feeling concerning. I wanted to call a trusted mechanic friend of mine to get his input on wether this was a good idea for me. He suddenly accused me of not trusting him and saying that something WILL go wrong with the computer mechanisms in this car I was purchasing. I then got very concerned about what I was buying. He ended up leaving the room abruptly asking if would rather deal with someone else. I said I hadn`t considered that, but that might not be a bad idea under the circumstances. I was feeling very uncomfortable with Jose. To this day he has never apologized for his behavior to me as a customer. I told him that is why car dealerships get such a bad reputaion. I was just trying to make right choices for me as I am a single Mom on a limited income. I was stretching it as it was to buy this car. Aaron came in to ask me what went down. He directed me to Jeff Scott to finish the transaction. Scott offered me a much lower price for the warranty which caused me to take it, although I am still feeling concerned about his honesty as well, since when I asked him if the existing waranty covered computerized parts, he said `No`. The following week, I spoke with Dave at Gresham Toyota Service and asked the same question. His answer was `yes` to the same question. I already am experiencing a sensor problem. The slippery road sensor light had flashed and beeped on several occasions on both dry and wet roads when first put into gear. Also the key sensor light has done the same on occasion. Dave said I would have to bring it in when it is doing it to find out what is wrong. That is hard to do. Anyway, I was sorry that this car buying experience had a damper on it by the time I got to the finance guys. Jose needs to learn some etiquite on working with customers. That is not a way to gain trust. More
by Rexall93
Employees Worked With
Jose, Mark Helminak, Aaron, & Jeff Scott
May 26, 2011
I'm very happy with new 2011 Tundra I love it very much.I will highly recommend go Gresham Toyota to a friends or once that i know that looking to buy new Toyota.Very friendliness.Once day i stop by Tonkin will highly recommend go Gresham Toyota to a friends or once that i know that looking to buy new Toyota.Very friendliness.Once day i stop by Tonkin Toyota 122 and stark and check out the new 2011 Tundra,not friendly at all,all they want to get your money, so just walk out. More
by hueykhuu
Employees Worked With
Mark Heiminiak(Red Hat)
