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Gresham Toyota
Gresham, OR
901 Reviews
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Showing 901 reviews
October 16, 2012
I am very disappointing in this dealership service sale (used car). We bought a certified 2009 Toyota Camry XLE about 2 weeks ago. We bought the car at a night time. A day after we bought the car, we (used car). We bought a certified 2009 Toyota Camry XLE about 2 weeks ago. We bought the car at a night time. A day after we bought the car, we realize there is a missing small silver rectangular cover next to the gear. I call Wayne right away, he is our sale man, telling him the situation, also email him a picture of the missing cover space in the car. He said he will check email and with his people to see if they can fix it for us. I didn't hear back from him the next day, and the day after that. I call and leave messages with the receptionist, but still no call back, after a few call the receptionist promise me Wayne will call me back, but he never did. Finally a week later i ask to speak to manager (Jim). The manager told me he will check with his people and will call me back, unfortunately he also didn't call me back, Wayne finally did sent me an email saying that it is not cover under certified, he didn't even bother to call me or telling me the cost to fix it in his email. I found the cost of the missing cover from another toyota dealership and it is about five dollar. Reason for my disappointment. 1) How can you sell a certified vehicle with a missing part and not inform the buyers about it, certified vehicle suppose to be the best condition used vehicle. 2) It took about a week and half to reply to my request, it only took the other dealership 10 minutes. 3) Is it because of $5 dollar you guy didn't want to deal with me, I bought a $17,500 car, doesn't make any sense. I will make sure all my friends and family know about service of this dealership, they do not care about the customer once they made the sale and got their money. More
by tuanaphan
September 29, 2012
at first they were all nice and humble when i was looking for a car. after i bought a car from them, they turned out to be the WORST people to deal with. I call them again and again and they dont have the co for a car. after i bought a car from them, they turned out to be the WORST people to deal with. I call them again and again and they dont have the courtesy to call back. i bought extra accessories to my car with them and it did not arrive til now. i would not recommend this dealership to anyone. More
by maceighty3
Employees Worked With
dont know who it was
September 27, 2012
This was the best car buying experience I've ever had. Gresham Toyota, and Lonnie specifically, were recommended to me by my mechanic, Steve at Dave . I called in advance so Lonnie had a general idea wha Gresham Toyota, and Lonnie specifically, were recommended to me by my mechanic, Steve at Dave . I called in advance so Lonnie had a general idea what I was looking for. When I got there he had exactly what I was looking for, at close to half the price I expected to pay, and it took me about 90 minutes. I came back later to finish up the paperwork and was there for maybe another 90 minutes. The entire experience was remarkable. I live in an entirely different part of town - about one hour away. Would not have even thought about going out there without the high recommendation. Now I'd go back thre in a second and recommend them to anyone. More
by vdegaa
Employees Worked With
Lonnie Timmons
September 20, 2012
TERRIBLE DEALERSHIP! We bought a used vehicle that turned out to be a total LEMON. Cost us almost $3000 in repairs and then it stopped running altogether. We only owned it 7 weeks! Not normal! They were nice out to be a total LEMON. Cost us almost $3000 in repairs and then it stopped running altogether. We only owned it 7 weeks! Not normal! They were nice enough to let us return it and purchase a different used vehicle. If that were the end of the story, I would have rated them better. HOWEVER...since buying the second (replacement for the original) vehicle, we have had nothing but trouble with the paperwork! ALL OF THE ERRORS ARE ON THE PART OF GRESHAM TOYOTA! I've heard all the excuses (new employees, someone must have misplaced that, the finance guys didn't put that in the file, that happens in a different department, etc) and am TIRED of dealing with their incompetence. We haven't even made our first payment on this car yet and I have had to fix 5 errors that were THEIR ERRORS! I just want to be done with having to deal with these people. We dealt with numerous people. While the people are very nice, they don't seem to know what they're doing. I will NEVER buy another car from them and will tell everyone I know that this dealership is to be avoided at all costs. More
by kayceemac
Employees Worked With
MANY EMPLOYEES
September 05, 2012
Gave me a price over the Internet. Asked other dealers to match and none could. No big push to upsale. Nice people great experience. Unlike other dealers they did not bad mouth competition. match and none could. No big push to upsale. Nice people great experience. Unlike other dealers they did not bad mouth competition. More
by christine.l.gilfillan
August 26, 2012
Knowledge of vehicle was zero, blatantly stated he did not like or know anything about the vehicle, and answered questions with "It could", "It might", and "I don't know". Couldn't open hood, or figure ou not like or know anything about the vehicle, and answered questions with "It could", "It might", and "I don't know". Couldn't open hood, or figure out alarm system. Car itself did not start. Stated "I don't like Jeeps, I try to stay away from them." We came with intentions to buy. He mentioned other salesmen had been out there to figure out the car, but he never offered to get someone with knowledge of vehicle. More
by jennadowns
Employees Worked With
Scott Carter
August 23, 2012
Very layed back, no pressure to buy, answered all my questions, had what i wanted in stock, very happy with truck i bought, excited about very first new vehicle. questions, had what i wanted in stock, very happy with truck i bought, excited about very first new vehicle. More
by hthompso2002
August 10, 2012
This is the 2nd vehicle that we have bought from Tommie. He is the reason that we came back Gresham Toyota to see what they had to offer. When we are ready for our next vehicle you will be our first stop ag He is the reason that we came back Gresham Toyota to see what they had to offer. When we are ready for our next vehicle you will be our first stop again. More
by allaboutme1028
July 30, 2012
Cameron Katzenmeyer was my dealer at the Gresham Toyota Dealership in this last month of July, 2012. He showed me all the current cars, accesseries, and et cetera. He shared his knowledge on all Totota car Dealership in this last month of July, 2012. He showed me all the current cars, accesseries, and et cetera. He shared his knowledge on all Totota cars, but major experience with the Corollas (My pick). I was very impressed, and he ultimatly changed my mind from buying a 'Mazda 3' to Corrola S. I was also able to get the lowest price on this car possible. My experience was great, and will definetly go to Toyota when buying my future car. More
by khancock
Employees Worked With
Cameron Katzenmeyer
