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Gresham Toyota

Gresham, OR

4.6
941 Reviews

950 NE Hogan Dr

Gresham, OR

97030

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Showing 941 reviews

November 12, 2024

Professional, knowledgeable, helpful and fast. Thank you Dan in particularly for always being do helpful. More

by chanlybob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
Nov 13, 2024 -

Gresham Toyota responded

Chanly, we're delighted to hear that Dan and the team at Gresham Toyota provided you with such a positive experience. Thank you for your kind words!

November 12, 2024

How you gonna schedule me for a oil change and not carry oil for the same car you sell on your lot. Wasting my day to bring in the car. And yall sat on it for over 3 hours hour for a update....... More

by Tuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever set up my appointment
Nov 14, 2024 -

Gresham Toyota responded

Tuan, I apologize for the confusion and the inconvenience this created. I've been able to determine that the delay was caused by the fact that somehow your appointment slipped through the cracks, and since your car is not a Toyota, we did not have an oil filter to fit in stock and had not pre-ordered one as we normally would have done. I'm glad to hear that we finally got the filter in and got you taken care of, but again, I apologize for the confusion and the delay. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 11, 2024

Didn’t inspect things they said they did. xxxxty service and also overcharging for nothing. More

by kirakami
Recommend Dealer
No
Employees Worked With
Edward
Nov 13, 2024 -

Gresham Toyota responded

This isn't the feedback we like to receive, and I'd like to get more information from you. Please reach out to me at the email address below with your full name and contact number and I will get one of our service managers involved. Also, when you contact me, please list the name "kirakami" in the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

November 10, 2024

The service has always taken less time than estimated, and the service agents are good about calling or texting to provide updates. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 11, 2024 -

Gresham Toyota responded

We're delighted to hear that our team at Gresham Toyota has consistently provided efficient service and kept you updated throughout the process. Thank you for sharing your experience!

November 10, 2024

I’ve always had great and honest service at Gresham Toyota. I’ve been going here for years. More

by Janebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin.
Nov 11, 2024 -

Gresham Toyota responded

Jane, thank you for sharing this wonderful feedback! We're grateful to have earned your loyalty over the years. Safe travels from the Gresham Toyota Team!

November 09, 2024

Was able to get an express lube done on a busy Friday afternoon under the time the dealership estimated. Service writer was extremely helpful and made sure all my questions and concerns were answered an More

by delnickdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Pham
Nov 11, 2024 -

Gresham Toyota responded

We're delighted to hear that our team at Gresham Toyota exceeded your expectations with the express lube service, David! It's great to know our service writer was helpful and attentive. Thanks for choosing us, and we look forward to assisting you in the future!

November 07, 2024

Arrived prior to my appt time and noticed a lot of other vehicles lined up for service. Brandon, my technician, advised me it would be a 2 hour wait. I informed him I would be waiting in the waiting area an More

by SEANEENK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 07, 2024 -

Gresham Toyota responded

We're delighted to hear that Brandon was able to expedite your service experience at Gresham Toyota! Thank you for sharing this positive feedback, and we appreciate your understanding. Safe travels until next time!

November 05, 2024

Excellent service. Drove in to get my 50,000 service not needing oil change nor tire change. Had in out in 15 minutes including changing a cabin air filter that neede More

by graybealn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kan
Nov 06, 2024 -

Gresham Toyota responded

We're delighted to hear about your excellent service experience at Gresham Toyota! It's great that our team could efficiently handle your 50,000-mile service and cabin air filter change. Thank you for choosing us, and we look forward to serving you again in the future!

November 05, 2024

Great place to have the car serviced, good timing as promised, would come back next time ! Thanks More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Mooney
Nov 06, 2024 -

Gresham Toyota responded

Rafael, thank you for the stellar review of Gresham Toyota!

November 05, 2024

The work was completed. It was done in minimal time. The work was efficiently done, while I enjoyed a cup of tea. More

by cjjackson85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rikki, Carson Jackson
Nov 06, 2024 -

Gresham Toyota responded

We're delighted to hear that your experience at Gresham Toyota was efficient and enjoyable. Thank you for sharing this positive feedback, and we hope to serve you again soon!

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