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Gresham Toyota
Gresham, OR
980 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 06, 2017
Dishonest I purchased a van from there. During the test drive an air bag light came on. I asked the salesman about it and he said he would check with the repair I purchased a van from there. During the test drive an air bag light came on. I asked the salesman about it and he said he would check with the repair department. I asked him about it again and he said that they said it was just a minor issue and run it over to Chrysler when i had time and they would be able to fix it no problem. Chrysler ended up not being convenient so I asked Toyota to go ahead and fix it when i came in for an oil change but they did not want to look at it. Took it to Chrysler a year and a half later, two repair shops later and out of a lot of money it is still not fixed. The icing on the cake for me was when I took it in for am oil change and they broke off the top of my gear shift. I started to leave the lot and then noticed it i went back in and the repair rep helped look for the missing piece which they had set up on the dashboard and he ordered parts but i could not believe they never said a word. Sales manager called a few times but just to offer a Toyota instead to sell me. Horrible customer service and misleading sales tactic. More
by Michelle W
Employees Worked With
Scott Moser
May 31, 2017
Great Experience The dealership is very friendly and not pushy. I really appreciated the time the salesperson took to show me vehicles and was impressed by his ability The dealership is very friendly and not pushy. I really appreciated the time the salesperson took to show me vehicles and was impressed by his ability to answer all my questions. More
by TJ
Employees Worked With
Nick Carver
May 31, 2017
Took care of my family twice in 6 months!!! My wife and I purchased a vehicle from Gresham Toyota about 6 months ago. I was so pleased with the service that just a few weeks ago when my old car My wife and I purchased a vehicle from Gresham Toyota about 6 months ago. I was so pleased with the service that just a few weeks ago when my old car broke down (not purchased from Toyota), I went straight to Gresham Toyota. Unfortunately just 2 weeks after the vehicle purchase, it started having some stalling issues (car ran great for over 1000 miles so I believe it was a fluke). I voiced my concerns to Craig and Steve, and they did not hesitate to help. I was able to wash my hands of the previous vehicle and get into a newer one with an awesome warranty!!! Also Russel in financing worked some great magic for getting our financing rate super low. Thank you to everyone at Gresham Toyota for making us feel like family! We look forward to our next vehicle purchase from Gresham Toyota!!!!! More
by chrismichalsen
Employees Worked With
Craig Dolby
May 18, 2017
Lost key fob, found! I would like to have Rick Michael recognized for the great employee he is. He was able to find my missing half of my electronic fob that had been miss I would like to have Rick Michael recognized for the great employee he is. He was able to find my missing half of my electronic fob that had been missing in my car for the last two years. I had all but given up ever finding it. He found it wedged under the drivers seat. Many kudos to him for finding it. Gordon Hubbard, past owner of 4 Prius More
by Beaker64
Employees Worked With
Rick Michael
May 08, 2017
Wonderful, Friendly Service My mom and I went to shop at Gresham Toyota on a whim because she had previously been in contact with Kenny Shonk. We were lucky he was there. I had a My mom and I went to shop at Gresham Toyota on a whim because she had previously been in contact with Kenny Shonk. We were lucky he was there. I had a great buying experienced. We looked at 4 used cars they had on their lot, he was knowledgeable about both Toyotas and there other makes/models. My favorite parts were that he grabbed all the keys from the start and let me look at each before deciding if I wanted to test drive the car. He had a "special" pocket for the cars I wanted to test drive, and one for the cars I said no too. And best of all, he was as excited about my purchase as I was. Upon handing my keys over after I signed all the paperwork, he said, "I found something out about your car." He had located where to turn on the heated seats, as well as a special sun visor for the back passengers. Overall it was a wonderful and friendly experience. If you go, ask for Kenny. He'll get you what you need for the price you want! (Their finance team also got me an excellent APR! Nick gets you through the process quickly and efficiently.) More
by Kailynn D.
Employees Worked With
Nick Bernal, Kenny Shonk
May 04, 2017
2016 Toyota Sienna I had an awesome experience with Brock and Waled. They helper me get a good deal on our 2016 Sienna. I'm sure I'll be back here soon for my 2017 Prius I had an awesome experience with Brock and Waled. They helper me get a good deal on our 2016 Sienna. I'm sure I'll be back here soon for my 2017 Prius! More
by Ren
Employees Worked With
Brock Clement & Waled Mohamed
April 11, 2017
Outstanding sales team and representative, Cody. I am a man of few words. My experience was outstanding and everyone I worked with was friendly and helpful. Will recommend to my friends. I am a man of few words. My experience was outstanding and everyone I worked with was friendly and helpful. Will recommend to my friends. More
by Doug zeal
Employees Worked With
Cort Ballif, Cody Russell
April 05, 2017
Skip this one If you're looking for a dealership with customer service and the ability to talk to a live person skip this one. With the quantity of dealerships ava If you're looking for a dealership with customer service and the ability to talk to a live person skip this one. With the quantity of dealerships available, this one seems to feel they don't need new customers easier to go elsewhere. More
by Lost sale
Employees Worked With
Jack Reese
March 30, 2017
Great experience Bought a 4Runner from Cameron Katzenmeyer. Very straightforward process, none of the usual smoke and mirrors you expect at a dealership. No pressure a Bought a 4Runner from Cameron Katzenmeyer. Very straightforward process, none of the usual smoke and mirrors you expect at a dealership. No pressure and we got exactly what we wanted for a fair price. If our next vehicle is a Toyota we will come back here. More
by DylanL
Employees Worked With
Nick Bernal, Cameron Katzenmeyer
March 30, 2017
Straight forward process I worked with Craig to get dialed in on a Tundra. Throughout the process he was easy going and was not overwhelming with the sales pitch that I have b I worked with Craig to get dialed in on a Tundra. Throughout the process he was easy going and was not overwhelming with the sales pitch that I have been accustomed to in the past. He was very knowledgeable on the pickup that I was interested in and was a pleasure to work with throughout the process. I would recommend going through him or any of the others that work there. More
by Dennis
Employees Worked With
Nick Bernal, Craig Dolby
