Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gresham Toyota
Gresham, OR
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 977 reviews
July 25, 2017
Untruthful They have not made good on the premium package that was supposed to come with my car. I'm supposed to have a top of the line sound system by JBL with They have not made good on the premium package that was supposed to come with my car. I'm supposed to have a top of the line sound system by JBL with 10 speakers but I only have five and only one speaker in the back. The car has plastic covers where speakers should be. Management can't be reached. Toyota customer care doesn't care enough to give me an email address for anyone at the dealership. While at the same time they say I should contact the dealer. I have left voice-mail messages with every department and only received calls back from people who can't help me if I get a call back at all. Buyers beware! These people are shady! More
by I was conned
Employees Worked With
Mike Stone, Latiff Abdellatif, Waled Mohamed
July 25, 2017
Lonnie is great Lonnie Timmons really has superior customer service. He was a pleasure to work with! He found my car, had it all detailed and ready to go when I arriv Lonnie Timmons really has superior customer service. He was a pleasure to work with! He found my car, had it all detailed and ready to go when I arrived, and even had all documents printed and ready to roll when I arrived. Ask for Lonnie, you will be so pleased. More
by rjames58
Employees Worked With
Lonnie Timmons
July 17, 2017
Kind and Courteous Prior to my visit today I had many problems purchasing a car. When I came in Jake and Cort helped me with everything and got it done. Thank you so muc Prior to my visit today I had many problems purchasing a car. When I came in Jake and Cort helped me with everything and got it done. Thank you so much for your help! More
by KathyTonge
Employees Worked With
Jake, Cort Ballif
July 10, 2017
Very courteous Jake and Cort were very courteous and straight forward. We got what we wanted and it wasn't a big hassle. We will definitely recommend friends and fam Jake and Cort were very courteous and straight forward. We got what we wanted and it wasn't a big hassle. We will definitely recommend friends and family. More
by Raymondnettleton27
Employees Worked With
Jake, Cort Ballif
July 06, 2017
Wonderful experience Went to the dealership with a couple of cars I was interested in. After it was all said and done, I left with a newer car than I thought I could affor Went to the dealership with a couple of cars I was interested in. After it was all said and done, I left with a newer car than I thought I could afford. Not only that, it will cost me less than I reasonably hoped. Definitely recommend this dealership if you are looking for a good clean used car. More
by Camryowner
Employees Worked With
Adrian Blair
July 03, 2017
Best Dealership bar none ! Just crossed 400,175 miles Want to know the value of factory service and great service technician ? Got you covered. Our service advisor Rick Michael is truly an exceptional Want to know the value of factory service and great service technician ? Got you covered. Our service advisor Rick Michael is truly an exceptional Individual and professional. His many years of experience in the industry means we get our auto needs taken care of correctly first time every time . Correctly diagnosed . On Budget . On time . Most importantly done right the first time . Get over to Gresham Toyota and see Rick Michael . You will be glad you did. With Rick at Gresham Toyota there is no reason to go anywhere else. Ps. If you miss Rick Michael ask to speak with service Mgr Grant Lord . Grant is very professional , pleasant and easy to talk with and a doer. He gets things done with a bright smile and a handshake . You will be happy to have made his acquaintance . Awesome guy. Carol & Ken R Milwaukie,Or More
by kenbeav1950
Employees Worked With
Service tech Rick Michael & Service Mgr Grant Lord
June 25, 2017
Wonderful! From start to finish everyone at Gresham Toyota were professional and helpful, without any of the stereotypes you expect when car shopping. Asia, my From start to finish everyone at Gresham Toyota were professional and helpful, without any of the stereotypes you expect when car shopping. Asia, my sales woman was truly a pleasure to work with. I suggest you ask for her, as she is also very knowledgable. Thanks again everyone for making my purchase a pleasurable one. More
by Dan Wood
Employees Worked With
Asia Troyer, Nick Bernal, Asia Troyer
June 06, 2017
Dishonest I purchased a van from there. During the test drive an air bag light came on. I asked the salesman about it and he said he would check with the repair I purchased a van from there. During the test drive an air bag light came on. I asked the salesman about it and he said he would check with the repair department. I asked him about it again and he said that they said it was just a minor issue and run it over to Chrysler when i had time and they would be able to fix it no problem. Chrysler ended up not being convenient so I asked Toyota to go ahead and fix it when i came in for an oil change but they did not want to look at it. Took it to Chrysler a year and a half later, two repair shops later and out of a lot of money it is still not fixed. The icing on the cake for me was when I took it in for am oil change and they broke off the top of my gear shift. I started to leave the lot and then noticed it i went back in and the repair rep helped look for the missing piece which they had set up on the dashboard and he ordered parts but i could not believe they never said a word. Sales manager called a few times but just to offer a Toyota instead to sell me. Horrible customer service and misleading sales tactic. More
by Michelle W
Employees Worked With
Scott Moser
May 31, 2017
Great Experience The dealership is very friendly and not pushy. I really appreciated the time the salesperson took to show me vehicles and was impressed by his ability The dealership is very friendly and not pushy. I really appreciated the time the salesperson took to show me vehicles and was impressed by his ability to answer all my questions. More
by TJ
Employees Worked With
Nick Carver
May 31, 2017
Took care of my family twice in 6 months!!! My wife and I purchased a vehicle from Gresham Toyota about 6 months ago. I was so pleased with the service that just a few weeks ago when my old car My wife and I purchased a vehicle from Gresham Toyota about 6 months ago. I was so pleased with the service that just a few weeks ago when my old car broke down (not purchased from Toyota), I went straight to Gresham Toyota. Unfortunately just 2 weeks after the vehicle purchase, it started having some stalling issues (car ran great for over 1000 miles so I believe it was a fluke). I voiced my concerns to Craig and Steve, and they did not hesitate to help. I was able to wash my hands of the previous vehicle and get into a newer one with an awesome warranty!!! Also Russel in financing worked some great magic for getting our financing rate super low. Thank you to everyone at Gresham Toyota for making us feel like family! We look forward to our next vehicle purchase from Gresham Toyota!!!!! More
by chrismichalsen
Employees Worked With
Craig Dolby
