Gresham Toyota

Their customer service makes me regret buying my car Everytime I go in for my service appointments I’m greeted with the same xxxx poor service. Lack of care. The attendants don’t talk to you, they talk a Everytime I go in for my service appointments I’m greeted with the same xxxx poor service. Lack of care. The attendants don’t talk to you, they talk at you. They don’t make eye contact, they talk down to you and use sarcasm to communicate. It makes me uncomfortable, and I’m getting sick of dealing with this everytime I go in. They have this use poster of mount FIJI in front of the service desk with this quote about how customers are the most important part of their business and how they keep in mind that the customer does not have to choose them... clearly they remove this sign. I want to point it out to the associates everytime I visit More

Cheapest sales games you will ever come across! I never write bad reviews for anyone but my experience with this dealership has forced me to do this. DONOT trust them while buying a car. They will t I never write bad reviews for anyone but my experience with this dealership has forced me to do this. DONOT trust them while buying a car. They will turn your car buying experience into a horrible and dreadful event like they did for me. I was looking for a brand new 2018 SUV and they sent me the lowest offer via internet sales. The online sales lady named Katie King said "Oh just let us know when you will come in. We can get you any exterior and interior color combination that you want. We are the best here!" I called and confirmed with the dealership that they would indeed arrange for the specific color combination that I wanted and they would honor the online sales offer quoted to me. They even said that they would get a special order placed if needed. JUST COME TO OUR DEALERSHIP!! However when I when I drove down 40 miles to their store and talked to two of the Sales agents - Taylor and Adrian they completely retracted from all the promises they made, including the offer price that I HAD IN MY HAND SENT FROM THEIR DEALERSHIP. They pushed and pushed me to buy the only available vehicle that THEY had in stock. In the end they said, "Katie might have over promised and underachieved!!!!" . ARE YOU KIDDING ME?? Such horrible salesmanship and utter lack of professionalism. I would never set a foot in their dealership again. I ended up ordering a wonderful SUV at much better offer from another dealership in Beaverton who worked with me and had me out of the door in less than two hours with a brand new car that I am so happy to own. STAY away from these lying freaks at Gresham Toyota. Save yourself massive headache and respect your time and go someplace else!! More

Highly suspect diagnosis twice in a row. 6 mo ago my wife took her Lexus in for an oil change. They told her the battery was bad and needed to be replaced. I told her don’t do it, because t 6 mo ago my wife took her Lexus in for an oil change. They told her the battery was bad and needed to be replaced. I told her don’t do it, because the battery was only 1 yr old and had a 5 yr warranty. I had the battery checked at an auto parts store and they said it test perfect. I took the report to Gresham Toyota Service manager and all I got was nonsense from him. THEN, last week, the Lexus Check Engine, VSC OFF and Track warning lights came on. My wife took it to Gresham Toyota Service to have it diagnosed. They reported it was error code p0015, “camshaft position b timing over-xxxxxxxx bank 1”. That the VVTI gears needed to be replaced, cost would be $2866.35. I researched the code and found nothing indicating that gears would need to be replaced. In fact, symptoms associated with this error code is hard starting & running rough at idle. The car had NONE of these symptoms, it started like new and ran smooth. I Googled the 3 warning light combo and found a YouTube video saying these three lights are almost always associated with gas cap seal. I wiped down the filler neck, put WD40 on the cap seal, put some gas in the tank, restarted the engine..... all 3 warning lights stayed off!!!!!!!!! The only explanation I have is Gresham Toyota service dept is either incompetent or crooked as a dog’s hind leg. Getting screwed over twice in a row can’t be a coincidence. More

Out of state buyer arrived to him selling my truck. He called me the day my plane landed from New Mexico to verify I was still coming to take delivery the following day. Seemed strange since I'd been in He called me the day my plane landed from New Mexico to verify I was still coming to take delivery the following day. Seemed strange since I'd been in contact with a manager multiple times per day leading up to his call - so I immediately contacted the manager who also seemed confused but he assured me that all was fine and we'd pick it up the next day. Well, the manager had gone home when I arrived about 6pm that very next day (again I'd talked with him multiple times this day too) and Jarvis was indeed selling my truck for more money to someone else. Thinking about a lawsuit. Not sure if travel and time compensation would do it. Kinda want this guy canned. We'll see how much time I feel like investing in this. If the dealership won't take action I'm sure Toyota would love to hear the story. More

Excellent service = Longterm success Few things come along in life that make you say WOW in a good way . Our service advisor Rick Michael at Gresham Toyota is the person that made me say Few things come along in life that make you say WOW in a good way . Our service advisor Rick Michael at Gresham Toyota is the person that made me say WOW . Rick Michael has more than 20 years in the automotive business that makes him a real gem when it comes to finding the issue with your car. More impressive than Ricks knowledge is his communication and customer service skills . Rick Michael genuinely cares about all his customers . Please ,Thank you, and Please come again are regular words of appreciation Rick uses to show his appreciation for his customers returning time and time again. The proof is in the pudding so to speak. Bought my first Toyota Tacoma 4x4 new in 1998. Due to Ricks outstanding guidance and advise Im happy to report my Tacoma is past 410,000 miles and still going strong. Looking for someone that truly cares about you and your car/ truck ? Look no further. Rick Michael at Gresham Toyota is your man . There is no reason to go anywhere else . Go see Rick Michael at Gresham Toyota today . You will be glad you did. Kenneth Rowlett Milwaukie,Oregon More

Great service, great price We used USSA Buying seevice to negotiate for us with Gresham Toyota. They had a great price and were very low key. Kept us informed but were not har We used USSA Buying seevice to negotiate for us with Gresham Toyota. They had a great price and were very low key. Kept us informed but were not hard sell. The actual purchase went very smoothly without any hard sell on the add ons. Completed the process in less than rwo hours. Assisted us in registering the car in Washington state with no hazzle. More

New purchase Just got our used Camry from John Grady. He was excellent and made the whole process fly by and was great with our 4 year old grandson Just got our used Camry from John Grady. He was excellent and made the whole process fly by and was great with our 4 year old grandson More

Car buying experience We have been doing a lot of Internet car browsing and finally pick the type of vehicle we wanted. We went and check some trucks out at 2 other lots an We have been doing a lot of Internet car browsing and finally pick the type of vehicle we wanted. We went and check some trucks out at 2 other lots and test drove them. We did not pull the trigger on any at that point. I found the truck we were looking for on the net and headed out the next day. Shig meet us as we parked and I told him the used truck we were interested in. He took us right over. We went for a drive and came back and made an offer. The other sales man came over to help seal the deal. The price was what we expected and we did buy the warranty for the truck. It all went very smooth and everyone was so nice. Thank you to all involved. More