Gresham Toyota

Perfect! We found a car we were interested in on Gresham Toyota's website. My husband called and spoke with Johnny Walker who confirmed the car was still avai We found a car we were interested in on Gresham Toyota's website. My husband called and spoke with Johnny Walker who confirmed the car was still available. We went to look at it, Johnny rode along on the test drive and then left us alone to discuss a purchase. No pressure. We then spoke with David DeLay who handled the financing. He handled it efficiently and quickly. Now, a year later, we had some problem with our extended warranty for repairs. I called David who had the problem handled within a half hour and told us if we EVER had problems with the car to call him and he would personally take care of it as our satisfaction is his main concern. More

Great working with Kalei Mau in purchasing our new Camry Received prompt call from Kalei after submitting an inquiry through the internet about new 2016 Camry. He met us at the dealership not too long after Received prompt call from Kalei after submitting an inquiry through the internet about new 2016 Camry. He met us at the dealership not too long afterwards. He took us for a test drive, answered all our questions and gave us information about the car that were helpful in making our decision to purchase. Kalei was very professional, friendly and made purchasing our new car a good experience. More

Really read this Hey there, I tend to wait a month before giving reviews on just about everything for reasons just like this. The short version is that Gresham Toyota Hey there, I tend to wait a month before giving reviews on just about everything for reasons just like this. The short version is that Gresham Toyota sold be a $30,000 'Certified' Tacoma with a tire they knew leaked and had under 40% tread, delamintion on arm rests, a cracked windshield and a dashboard with loose pieces. The longer version involves almost $2000 in added fees that I never agreed to, shady negotiation tactics and zero follow up after I have asked repeatedly to have these addressed. More

Buy a new car, had issues and bad customer services Bought scion Im in October 2015 , my usb cable was not working on the car,took it twice,I was told that the usb did not have enough to power to charge Bought scion Im in October 2015 , my usb cable was not working on the car,took it twice,I was told that the usb did not have enough to power to charge my phone to use the regular car charger,I work with my car and have 2 phones ,call them the third time, I stated if you don't fix my car,I want you to fix my car or , I will give it back to you. When I got there there not any record of them checking the stereo,finally they replace the stereo the guy was very friendly then, today 07/03/2016 my husband went to see if he can trade the car with something different ,they where very rude,in innore him and he was told ,you don't have good credit the payments will not not be any lower ,without checking or getting detail info.very unhappy with this dealer, we just don't have perfect credit ,but we are working class people and deserve to be tread it with kindness .we have bought 5 new car in our entire life and all the dealers that have use in the past , been wonderful, specially VIC ALFONZO OF PORTLAND, I will never use this dealer again,bad customer service and they try to fool me with my car stereo on scion 2016.👎🏼 More

Thank you Josh Josh was our salesman at Gresham Toyota and he was super easy to work with and did not apply any pressure what so ever. Thank you josh. Josh was our salesman at Gresham Toyota and he was super easy to work with and did not apply any pressure what so ever. Thank you josh. More

Jarvis Jarvis Jarvis Jarvis is the man. This is the second car I've bought from him and I will keep coming back. Want to have a good time buying a car? Go see Jarvis. Jarvis is the man. This is the second car I've bought from him and I will keep coming back. Want to have a good time buying a car? Go see Jarvis. More

Wonderful My sister & I were both looking to buy a new car & shannon and glenn were the employees that helped us. They were wonderful to work with. We told the My sister & I were both looking to buy a new car & shannon and glenn were the employees that helped us. They were wonderful to work with. We told them what we wanted & they really worked hard to get us both a new car at the same time. He was never pushy & really listened to us. My sister had some stuff on her credit score they were very patient and explained how to fix it so she could get a car. After i got my car, he answered any questions we had promptly. I would highly recommend him to coworkers, family & friends. More

Exemplary Service Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only did he answer our numerous questions, he took the time to teach us all about the distinctive features of our new car. We definitely recommend asking for Scott if you are looking for solid answers without high sales pressure. His genuine thoughtfulness and knowledge made this experience exceptionally special for us. Thank you, Scott, and Gresham Toyota! More

Nice salesman, jerk of a "business manager" THE GOOD I bought a used Toyota Venza from Gresham Toyota on April 21st. The salesman, Jarvis, was friendly and went out of his way to accommodate my THE GOOD I bought a used Toyota Venza from Gresham Toyota on April 21st. The salesman, Jarvis, was friendly and went out of his way to accommodate my tight schedule that day. I had seen the car on their website, so I called ahead to make sure it was still on their lot. Jarvis walked out to the car with me on his cell phone, confirmed it was there, and answered some important questions about the specific car (I wanted it NOT to have a sunroof, because I'm tall and need all the headroom I can get, and he confirmed that the car indeed did not have a sunroof). I then told him I would stop by "sometime in the early afternoon" to look at the car, and he gave me his cell phone so I could call when I was getting close. A few hours later than I'd originally planned, I called when I was about 20 minutes away. He answered immediately even though he was eating a late lunch, and said he would meet me on the lot. When I arrived, someone had moved the car, but he scrambled and quickly found it. I went for a test drive and decided to buy it, but had to leave to pick up my daughter from school, so I told him I'd be back the next morning to buy it. The next morning, the car was ready and the sale seemed to be going smoothly. I was disappointed to discover that a "Certified Used Car" such as this only included one key, but the sales manager agreed to provide another for free, which made me happy. THE BAD Then I went in to sign the paperwork with a "Business Manager." I told him off the bat that I was pre-approved at my own credit union and didn't want to finance it elsewhere, but he insisted on showing me what he could offer. I let him keep talking, although I needed to get to work. I figured maybe he was genuinely interested in getting me a better deal. When he finally stopped, I repeated that I wasn't interested. Then he pulled out his brochures for the Extended Service Contract & Warranty. He explained that "we don't sell the Toyota extended warranty, because we have something better." He then went through a long spiel about what good coverage their "Zurich" warranty provided, and proposed that I pay $2,500 for it. I said, "No, I'm not interested." He asked me why and I said, "Well, I'm buying a Toyota, which has a reputation for quality, and it's certified, so I don't expect it to break soon." He said, "Believe me, our service department is just as busy as any other," which made me think, "OK, you're telling me this Toyota isn't dependable. Do you know something about this specific car that I don't? Maybe I don't want to buy it after all...." He then offered to drop the warranty price down to $1,800, and I said, "I'm done talking about service plans & extended warranties. Please stop talking to me about them." He then had the nerve to offer to sell it to me at what he said was, "$200 over cost," or around $1,500, which led me to conclude that: 1) He's trying to earn a commission from selling me this $#%& extended warranty! 2) Without even trying, I've "negotiated" a 40% discount, which makes me wonder how much I've over-paid for the car itself! I wish I had walked out of his office then & there and called off the entire deal! There are plenty of other Toyota dealers in this region, and all of them have certified used Venzas, so it's not like I had to buy from them. But I didn't walk away because I wanted to take the car and be done with it. Also, I'd already told my wife she could leave, so I no longer had a ride home. Should've called her cell phone immediately.... Now, three weeks later, I'm happy with the car, but I still have a bad tasted in my mouth from the 30-40 minutes I spent with that sleazy-salesman of a "business manager." For this reason, I will NOT recommend Gresham Toyota to anyone else. If you do decide to buy from them, I suggest you mentally prepare yourself to defend against high-pressure sales tactics at the close. Based on the tactics and attitude of that business manager alone, I do not trust the dealership. More