Gresham Toyota

Excelent costumer service of the Jose Berrios, good agents, and good people, He was very helpful with us for understand all paper’s and transaction. agents, and good people, He was very helpful with us for understand all paper’s and transaction. More

Is this price gouging or bait and switch? I went in to Gresham Toyota on July 8, 2020 to purchase a Tacoma pickup. Jenny gave me a quote in writing on a truck that was in transit and would be I went in to Gresham Toyota on July 8, 2020 to purchase a Tacoma pickup. Jenny gave me a quote in writing on a truck that was in transit and would be there between 7/16 and 7/21. I was contacted on 7/15 that the truck was in and I could pick it up in the afternoon. I requested a total cost for the truck so I could write them a check and the price was $1800 more than the written quote. When I asked about the price increase, I was told “due to supply/demand, pricing and incentives have changed. I was told that every truck in transit was presold or reserved and it was going to be like that for the next 3-9 months. It was clear that if we wanted the truck, we would have to pay the additional $1800. Is that price gouging or bait and switch? More

I didn’t have to come in to the dealership. I do everything from home and they deliver the car to me.. and I love my car. everything from home and they deliver the car to me.. and I love my car. More

Great experience I drove from West Salem to purchase a truck. Kim,Tony and Ian are the best now let’s just see if this Toyota will last haha! truck. Kim,Tony and Ian are the best now let’s just see if this Toyota will last haha! More

No one selling us the car wore a mask Friendly salesman, Paul, but poor social distancing in the showroom , and not a face mask on a single employee. Though other cars were being purchased Friendly salesman, Paul, but poor social distancing in the showroom , and not a face mask on a single employee. Though other cars were being purchased, the waiting time for us was overly long, a situation easily fixed were the dealership to train a second finance manager to step in during peak sales times. And last, the tank was not filled when we drove the nearly-new car away, being but 1/4 full , and that, for us, was the first time a dealer failed to fill the car we'd purchased with gas. More

Went in for a battery. Service was fast. VERY much disheartened at lack of social distancing and lack of masks. Why not at least try?? disheartened at lack of social distancing and lack of masks. Why not at least try?? More

Brought car in for a air bag recall, they took everything out of my compartments on my seat including chocolate that was partially opened which melted on my seat, also threw stuff on the ground and left it t out of my compartments on my seat including chocolate that was partially opened which melted on my seat, also threw stuff on the ground and left it there, really expected more from a car dealership More

Dan Roemmich Extraordinaire Gresham is lucky to have Dan working for them. He made me feel comfortable and was he was very knowledgeable. I especially liked his sense of humor Gresham is lucky to have Dan working for them. He made me feel comfortable and was he was very knowledgeable. I especially liked his sense of humor. More

Loyal Toyota customer just not to Gresham Toyota Our 2007 Prius was totaled in 2017 and needed replacing. In the past I had purchased Toyotas from Gresham Toyota. They also serviced our 2007 Prius. Our 2007 Prius was totaled in 2017 and needed replacing. In the past I had purchased Toyotas from Gresham Toyota. They also serviced our 2007 Prius. So April 2018 I decided to purchase a new Prius from Gresham Toyota. I prefer red, which Wilsonville had advertised. I asked the Gresham salesman and sales manager if they would call and see if Wilsonville would do a trade, That way I would have the red Prius and Gresham would get the sale. Trading cars between dealerships use to be a normal practice when a dealership did not have the car the customer wanted. Their reaction was childish as if I was asking them to do something terrible immoral and refused to call. I should have walked, but didn’t. We did purchase a Prius from Gresham. The salesman said their bonus was based on an evaluation from the buyers. The salesman used an email from his little book saying that way we would not get a bunch of junk mail. Needless to say we also did not receive any type of evaluation form concerning our experience. I sent an email to Gresham Toyota explaining my concerns and did not receive a reply. When Gresham Toyota called to schedule my first oil change I told the caller that I would not be doing business with them. She offered to have the sales manager call me. I still have not heard from the sales manager. The sale seems more important than customer good will. I am a loyal Toyota customer but will never again do business with Gresham Toyota. Keep in mind I had purchased a total of 5 new Toyotas over 45 years. I purchased 4 of these new Toyotas from Gresham Toyota. NEVER AGAIN WILL I PURCHASE ANYTHING FROM GRESHAM TOYOTA. More

Fast and efficient I have been dealing with this dealership since 1993. All questions or concerns have been answered. Recent conversation with Service Manager Clayton I have been dealing with this dealership since 1993. All questions or concerns have been answered. Recent conversation with Service Manager Clayton Birtell was great. He explained subject manners in a easy and understandable manner. More