Gresham Toyota

Customer service has gone way downhill I have bought 2 new vehicles from this dealership over the past 8 years. I think with 3 owners over the course of time the service has gone downhill. I have bought 2 new vehicles from this dealership over the past 8 years. I think with 3 owners over the course of time the service has gone downhill. They don’t any longer give great customer service, I feel like a number now. I am about to buy again I will be looking elsewhere. The parts department is very good. There is a couple of people in the shop are good if you can get lucky enough to get one of them. More

Terrible Customer Service Took my new truck in to the dealership because it was having issues. Was called later in the day and told I can come and pick it and it had been repai Took my new truck in to the dealership because it was having issues. Was called later in the day and told I can come and pick it and it had been repaired. Arrived at the service center and was notified the part they replaced was broken and they would have to order a new one and they would get me in as soon as it came in. Called the following week to find out the status of the part being ordered. Was put on hold and then told they would call me back. Well, I never received that call. I left several messages and e-mails but have never received one call explaining what happened. Terrible customer service. Perhaps other customers will not have to go through what I experienced. More

Customer who? I bought my second vehicle from Gresham Toyota with caution. I had a not so great first experience with a past purchased. My second rig is a new RAV I bought my second vehicle from Gresham Toyota with caution. I had a not so great first experience with a past purchased. My second rig is a new RAV 4 because I wanted to have the auto service location for my new vehicle close and within my neighborhood, so I opted to purchase from Gresham Toyota. Big mistake. The price negotiated was reasonable, but almost immediately after I signed the paperwork, my relationship went from we want your business...and want to be your business partner to... customer who? I needed a couple follow up service processes completed and was told when I signed that those would be scheduled. Never heard from anyone. four calls later initiated by me I had the service scheduled. I had a meeting scheduled to learn how to operate and set-up the technology on the vehicle. I showed up on time for the appointment--took time off for work--the sales person never showed. Didn't call ahead...no request to reschedule. Nothing. In frustration I reached out to the GM Bill James. Too busy to talk to a customer. Toyota Motor company as a whole has an embedded culture that always puts the customer first. I wonder how toyota would feel about this. More

Kim was amazing!!! We went to Gresham Toyota to "look" at a used truck. We met with Kim, she was amazing!! She was kind, caring, and really took the time to help us with We went to Gresham Toyota to "look" at a used truck. We met with Kim, she was amazing!! She was kind, caring, and really took the time to help us with our needs. We ended up leaving with a 2019 Toyota Tundra AND a 2019 Toyota RAV4!!! We will definitely be back for any future purchases! Come see what Kim and her team can do for you at Gresham Toyota! YOUR GATEWAY TO ADVENTURE!!! More

Unprofessional I came in for a simple oil change on 1-30-19. Pulled in to services and was not greeted, waited outside my car and after a few minutes was noticed got I came in for a simple oil change on 1-30-19. Pulled in to services and was not greeted, waited outside my car and after a few minutes was noticed got check in, waited just under an hour and a half for it to be done. Went to pay the normal $40 with a coupon but was told prices are now $70. Would have appreciated being told this before my car was serviced, other wise I would have gone somewhere else. When I got in my car I noticed that my Parrot Bluetooth speaker was dangling and obviously broken. Went back inside after being here now going on two hours for a simple oil change. I explained what was broken and that I felt they should have been honest instead of trying to get away with it. They couldn’t find a replacement part for it given it’s older so now I have to go back in and have them “makeshift” something together. Overall I’m just disappointed in their dishonesty. The customer service people I specially worked with were nice and understanding. More

Experience Counts! It is a real pleasure knowing that I can count on a professional like Wayne Moore to make the car buying experience a smooth running, well oiled engin It is a real pleasure knowing that I can count on a professional like Wayne Moore to make the car buying experience a smooth running, well oiled engine. Glad to know that Toyota had good employees like him! Thanks Buddy!!! More

Buying a new car This place is a good place to buy a new car.. It was a very good experience friendly and helpful sales people. The dealership was very nice and comfy This place is a good place to buy a new car.. It was a very good experience friendly and helpful sales people. The dealership was very nice and comfy they make you feel at home they are not pushy .. Our sales lady Jenny Nester was a very nice lady and so do helpful me and my fiance enjoyed working with her..... It was a great first time buyers experience...... Thank you so much More

Go with a Salesperson and a Dealer you can trust. Looking for a new car is tough business no matter what time of year it is, but just after Christmas can be rough. That's why you want to go to a deal Looking for a new car is tough business no matter what time of year it is, but just after Christmas can be rough. That's why you want to go to a dealer and a salesperson that you can trust. I've gotta be real with you...Desi Stewart at Gresham Toyota is the place to go. She's kind, truthful and will be straight with you in finding the best car for you. I'm thankful I don't have to take my chances with the unknown...you don't have to either. More

Amazin staff Very pleased with the staff, especially Alex Boyko, who doesn’t stop in amazing me, her services never disappoint me. Very satisfied, keep it up!&#12 Very pleased with the staff, especially Alex Boyko, who doesn’t stop in amazing me, her services never disappoint me. Very satisfied, keep it up!👍👍👍👍 More

Only buy what they specialize in I’m sure if you buy a Toyota from Gresham Toyota, they’re probably the best dealer in town, but unfortunately I did not. I bought a used Dodge Journey I’m sure if you buy a Toyota from Gresham Toyota, they’re probably the best dealer in town, but unfortunately I did not. I bought a used Dodge Journey back in July from them and it has been the worst car I’ve ever had. And the few times I’ve taken it into them, they can’t help me because it’s not a Toyota so their service staff doesn’t know how to work on or to figure out what’s wrong with my car. I practically cry every day wishing I had not made the choice to buy the car from them, but oh well. My lesson? 1, don’t buy a Dodge. And 2, only buy what that dealership specializes in or you’ll end up screwed. More