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Gresham Toyota

Gresham, OR

4.6
831 Reviews

950 NE Hogan Dr

Gresham, OR

97030

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Showing 831 reviews

June 11, 2024

When I purchased my vehicle here four years ago the experience was great, since then I have been returning for routine service and always had a positive experience. During my last service I was shocked More

by Kylerboland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jun 12, 2024 -

Gresham Toyota responded

Kyler, in response to your review on Google from earlier today regarding this same issue, the store has been notified to contact you and someone should be reaching out to you soon. Thank You, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

June 10, 2024

Alex kept me informed of the car services. I like the waiting area with coffee and cookies. Everyone was helpful and courteous. Thank you! More

by Denielecberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 10, 2024 -

Gresham Toyota responded

Deniele, we're glad to hear Alex and the team at Gresham Toyota provided excellent service and that you enjoyed our waiting area. Thanks for sharing your experience!

June 09, 2024

Good customer service. The folks that sign you in are great. The wait is occasionally too long though. Seems like a staff shortage. Waiting in line for 10-15 several differ More

by debbie.angleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jun 10, 2024 -

Gresham Toyota responded

Debbie, thank you for your feedback! We're glad to hear our team at Gresham Toyota provided good customer service, and we apologize for the wait times. We'll work on improving this aspect of our service!

June 08, 2024

Dan Kim and his service staff, especially Paul provided me with excellent service at Gresham Toyota. As I explained to them I have been trying to get my 1997 Toyota T100 truck to pass the DEQ registration More

by Dennis Darby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim, Paul Bergstrom
Jun 10, 2024 -

Gresham Toyota responded

Dennis, we're delighted to hear that Dan and Paul provided you with excellent service at Gresham Toyota. Thanks for sharing your experience!

June 08, 2024

I have always had great service from you- you take good care of my car! More

by bethiem45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
Jun 10, 2024 -

Gresham Toyota responded

It is our pleasure to assist you with your service needs. Thank you from all of us here at Gresham Toyota!

June 07, 2024

Service department only seems interested in finding more ways to take my money Service workers were great. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex - service. 5 stars
Jun 10, 2024 -

Gresham Toyota responded

It's good to hear that the service workers were great, but I'm sorry you felt our department was more focused on upselling. We aim for transparency and value in all our services. We'd like to discuss your experience further so please reach out to the email address below with your full name and phone number so that we can contact you - and when you do, please reference "MB". Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

June 06, 2024

Staff was professional, courteous and helpful. Dan went out of his way to help and really made this a good experience. More

by MzZling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim, Pete Petersen
Jun 06, 2024 -

Gresham Toyota responded

We're glad to hear that Dan and the team at Gresham Toyota provided you with a positive experience. Thanks for sharing your feedback!

June 06, 2024

Had Toyta care. Lady told me my car was ready. Then she said there was two things one yellow for air filter and one red for cabin filter. But she said she didn't kno More

by ronhasharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Jun 06, 2024 -

Gresham Toyota responded

It's disappointing to hear about the confusion with your service. We strive for clear communication and it sounds like we fell short this time. We're glad our team was courteous, but we'd like to ensure you get the clarity needed regarding your vehicle's maintenance. I'd like to have one of our store managers reach out to you to discuss this further. Please respond to the email below with your full name and best contact number. Please reference "Ronhasharp" when you respond. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

June 05, 2024

Easy to make appointment online went quickly. Was in and out in record time and everything went well. More

by KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 05, 2024 -

Gresham Toyota responded

Thanks for sharing your experience! We're glad to hear that scheduling and service were quick and efficient at Gresham Toyota. We appreciate your feedback, Kyle!

June 05, 2024

Michael was professional, knowledgeable and courteous. Everyone encountered at Gresham Toyota was helpful and a joy to encounter. I will continue to take my vehicle to them for service. More

by Lawrence1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 06, 2024 -

Gresham Toyota responded

Thank you for the wonderful feedback! We're delighted to hear that Michael and the team at Gresham Toyota provided such a positive experience. Safe travels and see you down the road!

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