Back

Gresham Toyota

Gresham, OR

4.6
891 Reviews

950 NE Hogan Dr

Gresham, OR

97030

Directions

By Type

Showing 891 reviews

August 01, 2024

Dan assisted me in getting my car with full car care! He is an outstanding employee! More

by mmd.alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Lee
Aug 02, 2024 -

Gresham Toyota responded

We are so glad to hear that Dan helped you secure an excellent vehicle. Thank you for choosing Gresham Toyota!

July 31, 2024

Sold me a car with a very expensive service and warranty plan which the service basically expired after 5 oil changes. Not even $500 in value when I paid several thousand for the service. They fought me on More

by rocketkt96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan in Service
Jul 31, 2024 -

rocketkt96 responded

I want to note that I was told 3 times by your service techs that "The Subaru dealer up the road can handle that." When asked about brake service. You inspected my brakes telling me they are totally fine (have it on paper) yet they so noticably grind that my partner pulled the vehicle off the road and called for help the other day because the sound was so worrisome. Why would you sell me service and warranty but not explicitly tell me that when that warranty time comes you'll be directing me to other shops because you either don't have the parts (from Toyotas sister company down the road, really?!) or that you don't know if it's covered under my warranty. Your techs don't even understand the warranty you offer to the point where I have to consult some high up to get basic warranty information. I have recalls that need checked and was totally written off. I will HAPPILY take my XT up the road to Subaru, especially after sitting in your empty bay for 10 minutes waiting to be greeted in my running car, and got to watch the clown show of teenagers you have throw things at each other, make fun of a customers car on the rack, and text. You guys need to get your service department on track. I had an entire family come buy cars from you folks and that mistake will not be made again.

Aug 01, 2024 -

Gresham Toyota responded

I'm sorry to hear about the issues you've encountered—this is not the experience that we want for our valued customers. It's clear there have been some miscommunications regarding your service and warranty plan and we'd like to clear up any remaining confusion. Please reach out when you have a moment. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

July 30, 2024

If you’re buying a vehicle, learn about a car salesman’s tactics. If you have purchased a vehicle and need warranty or service work, expect to wait longer than their estimate. More

by epmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Fancher
Jul 31, 2024 -

Gresham Toyota responded

Thank you for sharing your feedback. We strive to provide accurate estimates and timely service, so it's concerning to hear about the delays you've experienced. If there's anything specific we can assist with or if you'd like to discuss this further, please reach out at your convenience. Thank you, Leadership Team - customerexperience@swickard.com

July 30, 2024

Everyone was very nice. The shop area looked very clean as was the waiting area More

by andreashupe26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stone
Jul 31, 2024 -

Gresham Toyota responded

Andrea, thank you for leaving Gresham Toyota a five-star review! We are glad that our team was nice and our facilities were clean.

July 29, 2024

Everything was top-notch from the moment I got in there to the time I picked up my vehicle. Best of all is my vehicle is running perfectly. The only thing I did not appreciate was getting a text from Scarl More

by oneeve777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 30, 2024 -

Gresham Toyota responded

We're glad to hear you had a great experience overall at Gresham Toyota and that your vehicle is running perfectly. We apologize for the inconvenience caused by our team's message. Thanks for bringing it to our attention!

July 29, 2024

Always good service! The staff are very helpful, skilled and knowledgeable. The wait time is a bit long (they are very busy) but worth it. More

by leeburleson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Boomer
Jul 30, 2024 -

Gresham Toyota responded

Thanks for the shoutout! We're glad to hear you find our service at Gresham Toyota worth the wait. Your feedback is much appreciated!

July 28, 2024

Dealership not problem- Brandon Bodmer service rep Big Problem! He did not listen or respond well to my service requests. More

by mizmag44
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Brandon Bodmer
Jul 29, 2024 -

Gresham Toyota responded

We apologize for any inconvenience you experienced with our service. We strive to provide attentive and responsive assistance, so it's disappointing to hear about your experience. We won't be able to locate your contact information without a full name, so please reach out directly when you have a moment so we can address this issue further. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

July 28, 2024

Joshes was very friendly and helped with an issue with our tires. He was very professional. Was able to see the problem right away. More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 29, 2024 -

Gresham Toyota responded

Brenda, we're glad to hear that Joshua was able to assist you promptly and professionally at Gresham Toyota. Thanks for sharing your experience!

July 28, 2024

It was a good experience as I got my scheduled maintenance done and two ither needed services. More

by sjamesgang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 29, 2024 -

Gresham Toyota responded

Thanks for the shoutout! It's great to hear our team at Gresham Toyota could provide a 5-star experience for you. Happy driving!

July 27, 2024

Dan was so helpful and knowledgeable. I appreciate your shuttle service as well! Thank you More

by jpthegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
Jul 29, 2024 -

Gresham Toyota responded

It is great to hear that you appreciated the shuttle service and Dan's support! Thanks for choosing Gresham Toyota.

...
14
...