Gresham Subaru

How to let a sure sale walk out the door We're a Subaru family, and decided it was time for our sixth. Determined the exact car we wanted and sent e-mail queries to two dealerships. Lithia in We're a Subaru family, and decided it was time for our sixth. Determined the exact car we wanted and sent e-mail queries to two dealerships. Lithia in Oregon City responded that we had exactly what we were looking for, and e-mailed the specs and the price. I relayed it to Gresham Subaru for a counter, and was told that they would sell the same car for $1800 less, and could I come in that day? I had plans, so I proposed to come the next morning, and was told that the sales manager would have the vehicle ready when I arrived. Got there on schedule, and the sales manager said the car had been sold that very morning, but he has lots of other cars that we'd like. They knew I was coming in with my checkbook to get that car, and had my number, but no text, no call....I instantly smelled bait-and-switch, hit the exit, went straight to Lithia and bought the car. I'd heard good things about Gresham Subaru and maybe they're all true, but my experience just reinforced negative stereotypes. They're off my list when it's time for our seventh More

Was well worth the drive from Vancouver to Gresham! We live in Vancouver and bought our last car at our local dealer. For our own reasons we no longer wished to do business local. My wife really loved h We live in Vancouver and bought our last car at our local dealer. For our own reasons we no longer wished to do business local. My wife really loved her 2013 Forester but wanted to scale down in size to the Impreza hatch. My wife hates going into a dealership to buy a car, the needless headache just drives her nuts. We were referred to Gresham Subaru from a friend who had a great experience. We were hesitant to make the drive as we assumed that it would be the same BS we have experienced so many times in the past, but did so anyway..... and we are super glad we did. When we arrived for our appointment we were greeted by a nice gentleman and escorted into the showroom. To our amazement the OWNER Nick came down from his office and personally welcomed us to the dealership and let us know we would be in great hands with our sales associate Bryce Bowers. We already knew the car we wanted to buy so Bryce grabbed my wife and I some coffee and quickly went out and pulled up the Impreza. Bryce spent almost an hour going over the Bluetooth system, linking our phones and contacts and making sure we were super comfortable using the system. We had many questions and at no time did Bryce seem rushed or bothered, he was very patient and genuinely cared about our questions. Once we were sufficiently educated about all the new goodies we went inside to do the dreaded negotiation. Prior to our appointment we had shopped several other dealers as well as received felt we had a solid idea of what we wanted to accomplish. Nick came out personally and not only were his numbers close to what we were thinking... they were actually much better, and fully disclosed upfront, which for us was impressive. Our last stop was to the finance mangers office where we were greeted warmly by Eric Lovejoy. We are the type of people who ask many questions and read everything closely. Eric was super patient, and gave us detailed explanations to anything we asked. This was the first time in many years of marriage that I can say we left the dealership feeling great.... my wife was beaming, not just because she had a new car but I think more because she had expected a battle and instead felt like she was a VIP. Moving forward we decided that even though we have several service options close to us, we will be making the trip to Gresham for service, because for us they have earned our business. I will not hesitate to recommend Gresham Subaru to any friends or family members. Thank you for making our purchase feel special! More

Bought a car & would recommend. Ivan was very professional and knowledgeable. Was the best experience at buying a car that we have ever had. We never felt pressured and always felt l Ivan was very professional and knowledgeable. Was the best experience at buying a car that we have ever had. We never felt pressured and always felt like Ivan was looking out for our best interest. More

Straight up bait and switch We actually liked the sales person we originally dealt with, John, he helped my wife find an Outback she really liked. Due to Mother's Day obligations We actually liked the sales person we originally dealt with, John, he helped my wife find an Outback she really liked. Due to Mother's Day obligations we were unable to stay and complete the transaction. I called the following morning and talked to another sales person, Maurice, and he sent a sales agreement to my bank so they could issue a check. It was understood that we were going to come out and finalize the transaction after we got off work that day. We called the dealership after leaving the bank, check in hand, and were told that the vehicle which they agreed to sell to us and we had agreed to buy had been sold out from under us, but not to worry they had other Outbacks. More

high pressure cocky salesmen who try all the pre-google trix Beware! Before going to this dealer do your research. They have "sale" signs in every window and their salesmen rely on old school pre-internet tactic Beware! Before going to this dealer do your research. They have "sale" signs in every window and their salesmen rely on old school pre-internet tactics. The first thing, get you to test drive. Then comes the typical speech of features of why to buy this car. You will notice they will try to discover how much research youve already done. If you meet a salesman named brice, ask for someone else. He doesnt even have the courtesy of keeping a poker face through your offers and negotiations but instead will give an arrogent smirk as if you were stupid for suggesting such a thing. I suggest the following tactic: call a dealer and say what car you want and that youve been offered a phenominal price but they dont have the right color. Then state if you (the dealership your calling) are willing to give the same price for the color i want then ill be right in. Then call the next subaru dealer and say the exact same thing. Once you have the dealer thats quoting the lowest price, you have a good place to start. If they tell you they dont quote prices over the phone but promise a good price if you come in, forget them. Gresham subaru was the only one in the area that refused to quote a price. The dealers need to realize we are in the age where information is readily at our finger tips and cut out all the deceptive xx. I found dick hannah in vancouver was the most straight forward. Good luck! More

I recently had my car totaled in an accident and was dreading going car shopping. I did my homework online and knew I wanted an AWD vehicle. Gresham Subaru was the first place I stopped, and I was greet dreading going car shopping. I did my homework online and knew I wanted an AWD vehicle. Gresham Subaru was the first place I stopped, and I was greeted by Khalil Abozeeter whose professional and friendly manner put me right at ease. He was very knowledgeable and really listened to me about what I was looking for. Khalil was able to show me several great cars, he actually made my car buying experience very enjoyable, I wasn't pressured at all. It turned out that I didn't need to go anywhere else. Gresham Subaru had exactly what I needed at a fair price and EXCELLENT customer service! My thanks to Gresham Subaru and, especially Khalil !!! I look forward to doing more business with them in the future. More

I had a wonderful time at Gresham Subaru. I have been to many dealerships in my time, never have I had the service I got at Gresham. Everyone I met was very friendly and knowledgeable. I got more for my tra many dealerships in my time, never have I had the service I got at Gresham. Everyone I met was very friendly and knowledgeable. I got more for my trade than it was worth, and paid less for my new car. I was overall very happy with this purchase, and will be retuning in the future. More

Walked in 7:30 AM Christmas Eve looking to buy. Nick greeted me, showed me a few cars and told me he'd give me a great price on a new Forester. Sure, I say to myself, that's what they always say. Two greeted me, showed me a few cars and told me he'd give me a great price on a new Forester. Sure, I say to myself, that's what they always say. Two hrs later I walked out with a Forester with everything I wanted and nothing I didn't pretty sure I'd gotten a great deal (but not sure). Today I went on a site that tells me what other people have paid for the same car, similarly equipped. Out of about 100 people one person (one!) paid a lower price than I did. I'm 52 years old and have bought a lot of new cars in my life. This was absolutely the best experience I've ever had buying a car. Fast, friendly, helpful, truthful and a great price. Gresham is pretty far from where I live in West PDX but these guys just earned a customer for life. More

They got us a great deal! Our APR was less than the loan we had already picked out for us. It seemed as though all they wanted to do was make this as easy as possible for both sides and I really feel like t we had already picked out for us. It seemed as though all they wanted to do was make this as easy as possible for both sides and I really feel like they followed through on that! More

We bought our first new car at Gresham Subaru and had a stellar experience. Betsy was very helpful, friendly, laid-back, and responsive. It was so much easier than I expected- no pressure and a genuinely stellar experience. Betsy was very helpful, friendly, laid-back, and responsive. It was so much easier than I expected- no pressure and a genuinely enjoyable experience. All the other people we came in contact with at the dealership were great also. Highly recommended! More