Gresham Subaru

Express oil change took 2 hours! Visited for an "Express" oil change and it took 2 hours! On top of that, they charge $90! Nobody even acknowledged how long it took. VERY disa Visited for an "Express" oil change and it took 2 hours! On top of that, they charge $90! Nobody even acknowledged how long it took. VERY disappointed! Wilsonville Subaru would have been faster and much more affordable and they are a 20 miles away! More

The Best Car buying experience I have had. Gresham Subaru made it really easy for us to buy a new 2018 Subaru Crosstrek for our daughter. Beau And Eric went of there way to make sure we got the Gresham Subaru made it really easy for us to buy a new 2018 Subaru Crosstrek for our daughter. Beau And Eric went of there way to make sure we got the right car with the features we wanted and color we wanted. When they didnt have exactly what we wanted. They went above and beyond to get exactly what we wanted. Beau did a great job going over all of features in our new Crosstrek before we left with the car. In a couple of weeks they have come back in just to make sure we understand how to use all of the features of our new car. I have never bought a new car where they made sure you understand how everything works before you leave until now. I strongly recommend Gresham Subaru to anyone that is looking to buy a Subaru new or used. Ask for Beau or Eric they will do what ever they can to help. More

Service department They treated me like i was an idiot. Do not use there service depatment. They are arrogant people working there. I regret buying a car from them an They treated me like i was an idiot. Do not use there service depatment. They are arrogant people working there. I regret buying a car from them and will never buy a car from them again. More

If you like being lied to and pressured to buy this for you Was lied to by both the sales people that I've talked to about inventory. What they didn't realize was I verified their lies with other dealership. I Was lied to by both the sales people that I've talked to about inventory. What they didn't realize was I verified their lies with other dealership. I was pressured to buy on the spot. The salesman got agitated when I asked specific questions about the vehicle and cost. When I asked for him to send me a quote, he told me he would do it his convenience (never sent) and told me to leave. Don't waste your time with this dealership, take your elsewhere!! More

Very poor customer experience One of the worst customer service experiences I've ever had. I would suggest another Metro area dealer. I did not feel that my time was valued or find One of the worst customer service experiences I've ever had. I would suggest another Metro area dealer. I did not feel that my time was valued or find their service professional. More

FABULOUS CUSTOMER SERVICE! 8 years of great experiences! I have been going here since I moved from Mississippi. Brian is amazing in service. Since I bought the car and a rack, he made sure that it was free I have been going here since I moved from Mississippi. Brian is amazing in service. Since I bought the car and a rack, he made sure that it was free for service. I just bought the rack. Christopher is sales is a great person, very real and straight forward. Stand up guy. I probably wouldn't have bought a car from anyone else. I bought a car from him today and experienced the highest customer service. Angel Jimenez was amazing in service. He made sure that my rack was installed in a half hour with no service fee. smiled and was extremely sweet. Brent is a great boss, he is a family man and very respectful. I signed papers with him and got a warranty. Everyone knows me by name and makes sure they always greet me and ask me how life is. Joseph borrago is a new service department employee but is so nice and sweet. Very in point and thorough. They all know me by name and are the best dealership I have ever been to. I'd rather come here than go to a regular mechanic because I know they won't rip me off and will give me whatever cost cuts I can get to make sure things are in my budget. Not saying they hook it up beyond what is normal but here and there they cut me breaks and I really appreciate it. I drive from Beaverton to come to Gresham Subaru and have never had a complaint! More

Killed my subaru. This dealership failed to check my fluids as I asked them to before a road trip and my Subaru died in the middle of nowhere Utah, I was traveling with This dealership failed to check my fluids as I asked them to before a road trip and my Subaru died in the middle of nowhere Utah, I was traveling with my two small children. It took weeks and weeks to get my car repaired at another facility in Utah the Gresham dealership has continued to lie and cheat their way around any responsibility for the incident. Their service manager even accused me of trying to get them to pay my bills for me when I brought him the receipt for my vehicle being towed. He also lied to me when he said he didn't have a service repair record for my vehicle from a previous repair when I called to get the record. More

The service with Subaru is always a 5 Star I have been coming to Gresham Subaru over 15 years. The service is well beyond any service I have ever received. My HRM professional career I have hir I have been coming to Gresham Subaru over 15 years. The service is well beyond any service I have ever received. My HRM professional career I have hired and trained hundreds of employees..but the caliber of Bryan Hays is definitely a 5 Star. I feel comfortable and confident in any of my needs as a Subaru owner Thank you Peggy Danielson More

Sales people rude and condescending We spoke with two different salesmen. Both were rude and condescending. Horrible experience. Even though we are seriously in the market for a Subar We spoke with two different salesmen. Both were rude and condescending. Horrible experience. Even though we are seriously in the market for a Subaru and intend to buy this week, we would not return to this dealership. More

Do not honor their pricing We worked with Jonathan via email through true car we decided on the car that we want and agreed upon the pricing through true car (in writing) we arr We worked with Jonathan via email through true car we decided on the car that we want and agreed upon the pricing through true car (in writing) we arrived at the dealership and asked Jonathan to show us the car that we were given the pricing for, we looked at the car and decided that was the car for us. Daryl (Jonathans supervisor) informed us that true car had made a mistake and that they would not be honoring the pricing that Jonathan had given us. After much argument and horrible trade in value given and were told that we would be getting a 1.99% interest rate we decided to proceed , once we got to the very last piece of paper to sign we were told that our interest rate was 3.49%. These people are liars and thrives and will do anything to screw you over and make a sale. Do walk away from gresham Subaru RUN. Do not give them your business. I WILL be reporting them to the BBB! More