Gresham Chrysler Dodge Jeep Ram - Service Center

Great Service Make sure you work with Jeremy! he is great. A real straight shooter that will tell you what you need and what can wait. Great service! Make sure you work with Jeremy! he is great. A real straight shooter that will tell you what you need and what can wait. Great service! More

Unethical incompenent repair service Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mec Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mechanic was unable to resolve after two months of trying. This dealership found a code P0931 which has to do with the gears (transmission). I told them what I had read on dodge forums and gave them history of the cluster panel lighting serv 4x4 and intermittent engine shut down and immediate restart problems I was having while driving. I had recently had the alternator and battery replaced by my mechanic. I spent over $1300 and made 3 trips and the the TCM issue I mentioned I had read about was never addressed. Instead they replaced the battery, alternator and cables. Never touched or researched the P code (Powertrain aka: transmission). The truck completely failed about a month later I towed it to another dealership who had the same codes and immediately tested the transmission. $1000 more later they found the TCM sensor was bad, replaced and fixed my problem. I contact upper management at the first dealership and they refuse to explain why they never addressed the transmission codes and why it took 5 labor hours to install a battery, alternator and battery cables. They claim they earned their money. I am not a mechanic but I can understand that a P code means powertrain.. not alternator or battery. They also never returned or credited me for a core charges on the alternator or battery they replaced and I didn't need to begin with. This dealership DOES NOT listen to their customers when they tell them they want certain things checked out they spend your money on things that don't need fixed. My mechanic check my battery and swapped out the alternator two weeks before hand.. nothing wrong but was done for preventive just in case and at no charge. He's willing to confirm this. This Dodge dealership service dept. totally ripped me off. I'm 56 and female maybe that had something to do with it. More

Parts department is an epic failure. 3 months ago I order some weather tech floor mats for our 2010 Dodge Ram Truck. I have been calling them every month checking on them to see if they h 3 months ago I order some weather tech floor mats for our 2010 Dodge Ram Truck. I have been calling them every month checking on them to see if they had come in. Today I call again and was told she did see the order, I stated I had ordered them months ago and all she said who did you order them from. I don't know I called the parts department and ordered them from a guy. The point is your parts department is a failure and I would of thought that just one of the other calls I had made they would of figured out they had not been ordered. The response today was oh I don't see the order and oh well. I will never take my business to you again the lack of follow through is unbelievable. Went on line direct to weather tech and I'm sure I will receive my product a lot faster than it took your business to tell me they didn't have my order. More

Rip off service dept. We have always had our oil changes done at this dealership without fail. Today my wife calls me from the dealership saying the service writer told her We have always had our oil changes done at this dealership without fail. Today my wife calls me from the dealership saying the service writer told her that the drain plug was stripped and that she needed a new oil pan costing $700. When she explained that Gresham Dodge had always done the oil changes and so if the drain plug is damaged, they did the damage. The service manager was off today so my wife was told a self threading temporary plug was installed and she would have to take it up with him Monday. DO NOT TRUST THESE GUYS WITH YOUR VEHICLE More

Went in for replacement key I had a wonderful experience at the Gresham Chrysler service department yesterday . I went in for the sole peruse of just getting a new key for my car I had a wonderful experience at the Gresham Chrysler service department yesterday . I went in for the sole peruse of just getting a new key for my car . As I was waiting , the service kept me updated regularly and checked my car for needed things with out even me knowing . Talk about going the extra mile . Wow super happy with them all .. Will be only going to them for service needs in the future ... Thanks guys !!! More

my car was making a load nosie stop by your dealer talk to Jeremy asked him to look at my car and they toke it back and came back with it in less then 20 min, and was working gr stop by your dealer talk to Jeremy asked him to look at my car and they toke it back and came back with it in less then 20 min, and was working great. I love it and i was back on the road for my trip More

Service and parts Awesome service department and parts ordered in parts department arrived on time or early! Definitely the only place I would recommend! Coming back ve Awesome service department and parts ordered in parts department arrived on time or early! Definitely the only place I would recommend! Coming back very soon! More

Excellent Service Brought in my Durango for an oil change, no appointment, no phone call. They got me in right away. Told me that it needed a tire rotation and I had th Brought in my Durango for an oil change, no appointment, no phone call. They got me in right away. Told me that it needed a tire rotation and I had them do that as well. I was out of there in under 45 minutes. Not bad for spur of the minute. More

Awesome customer service A warning light was coming up on my dash . The service department was knowledgeable and walked me threw the process of my needed repair on my car. . T A warning light was coming up on my dash . The service department was knowledgeable and walked me threw the process of my needed repair on my car. . They were very reassuring .. . Thanks Ken and everyone in the service department .. Will be recommending to my friends and family ! More

Another satisfied customer. These guys are great at answering my questions on ways I always understand. My tuck is always done in a timely manner. They have erned my business and These guys are great at answering my questions on ways I always understand. My tuck is always done in a timely manner. They have erned my business and I will keep going back there. More