Gresham Chrysler Dodge Jeep Ram

1 Star - Disappointing Purchase Experience and Non-Existent After-Sales Support My recent car buying experience at this dealership was frustrating and time-consuming. The sales representative, Non-Existent After-Sales Support My recent car buying experience at this dealership was frustrating and time-consuming. The sales representative, Alexandra, while friendly, lacked knowledge about the vehicle and failed to provide timely updates. We constantly had to push for information on our trade-in, pricing, and what was happening with the purchase process. The negotiation with Dante was even more frustrating. We were told the website price was the price but he added $1090 for wheel locks and theft protection that we discovered weren't even installed. Communication was poor throughout. We weren't informed we couldn't take the car home until late in the process, due to a lack of available service people to prepare the vehicle. Waiting times were consistently longer than promised, including over an hour delay for the finance department. Post-purchase support is non-existent. We reached out to the customer service manager, Paul, with our concerns via voicemail and email. Three weeks later, they are "still looking into it". Save yourself the frustration and hassle - take your business to a dealership that values honesty, good communication, and customer service. This place needs significant improvement in all aspects of their sales process and after-sales support. Update: Apparently posting a bad review will get people to start calling you! It may not resolve the issue but I have a much better understanding of how far this dealership will go to cover their deceptive practices. They did offer to add the wheel locks and etching, which is something we didn't want in the first place, and they certainly do a good job of making it seem like they are going out of their way. I cannot, in good conscience, continue to work with a dealership that engages in what I perceive as dishonest practices. I had hoped for a resolution that would restore my trust, but unfortunately, that didn't happen. More

My experience at Gresham Dodge was very positive as I considered purchasing a used Ford F250; which ultimately I did. The truck itself is a rare find with all its bells and whistles and low mileage! Joh considered purchasing a used Ford F250; which ultimately I did. The truck itself is a rare find with all its bells and whistles and low mileage! John was especially easy to work with, but I also appreciate working with Dante and Luke. It felt like they made sincere efforts to accommodate my needs and interests. I am happy with the result! Thank you for your welcoming and professional approach. More

Very impressed with how we were greeted. Kenny, our sales guy was fun to work with, he was professional and personable. Kenny, our sales guy was fun to work with, he was professional and personable. More

Kyle was awesome, he was knowledgeable, quick to get our needs. Sold me over the phone. When he arrived he jumped into action. He kept the transaction moving along. The dealer was extremely busy. Junio needs. Sold me over the phone. When he arrived he jumped into action. He kept the transaction moving along. The dealer was extremely busy. Junior was the greeter and helped me either a delima. More

Tate, the salesman, was great and was very helpful. He was polite and not pushy. He also made himself available before his normal working hours as we had to come from out of town. Great support staff a He was polite and not pushy. He also made himself available before his normal working hours as we had to come from out of town. Great support staff as well. More

It's important for them to find you a car and one you like. it's also important to sell you a car; sometimes customers need a little more persuasion. After all, investing in a car that you're going to de like. it's also important to sell you a car; sometimes customers need a little more persuasion. After all, investing in a car that you're going to depend on can be taunting . It can also be stressful thing to some people. The important thing is to try their best to find what works for you, or doesn't. More

Fair price, fair trade, excellent salesman, efficient financing. We love our new truck amd we intemd to be back. financing. We love our new truck amd we intemd to be back. More

Thanks Keith my service was excellant you called and told what was wrong with my truck and said when it would be done and followed through on it it I will be back Thanks again and good job Larry what was wrong with my truck and said when it would be done and followed through on it it I will be back Thanks again and good job Larry More

Dante, Talia, Sebastian, and finance manager was awesome I will refer more people to you guys I will refer more people to you guys More

Thank you to Jim so much for helping me find me a better car and to get out of my ev so happy you guys are the best definitely will recommend you to my friends and family thank you so much! car and to get out of my ev so happy you guys are the best definitely will recommend you to my friends and family thank you so much! More