Gresham Chrysler Dodge Jeep Ram

Worst Customer Service Ever! Unprofessional, incompetent customer service. I contacted LEE MANNING to purchase a Ram pickup. Made the deal over the phone because I live 3 hours Unprofessional, incompetent customer service. I contacted LEE MANNING to purchase a Ram pickup. Made the deal over the phone because I live 3 hours away. After giving him my information because the deal was a go, his manager WILL called me to inform me that I was misquoted by $276 and had the nerve to say that it was my fault. The approach taken by him was disrespectful and rude! I’ve never dealt with such unprofessional people who refused to admit it was their fault. When talking to WILL, I asked to speak to the Store manager at which point he claimed to be. I later found out that was a lie. I called back and left a message for the General Manager PAUL thinking he would be of some help, but that was a bust. He was just as incompetent as the other two. I can see that customer service is not a priority for them. I think this was their way of getting out of the deal. Never again! More

Rip off service dept. We have always had our oil changes done at this dealership without fail. Today my wife calls me from the dealership saying the service writer told her We have always had our oil changes done at this dealership without fail. Today my wife calls me from the dealership saying the service writer told her that the drain plug was stripped and that she needed a new oil pan costing $700. When she explained that Gresham Dodge had always done the oil changes and so if the drain plug is damaged, they did the damage. The service manager was off today so my wife was told a self threading temporary plug was installed and she would have to take it up with him Monday. DO NOT TRUST THESE GUYS WITH YOUR VEHICLE More

Building a Truck Fortunately I ran into Mike Gatz at Gresham Dodge. After walking the lot with me, Mike quickly realized what they had in stock and what was available Fortunately I ran into Mike Gatz at Gresham Dodge. After walking the lot with me, Mike quickly realized what they had in stock and what was available in the area wasn’t going to work for me, so he said “let’s sit down and built your truck and come up with a quote.” Afterwards I shopped around with some other dealers in the area and a large volume dealer in Idaho. I was pleasantly surprised when our home town dealer came up with the best price - so I ordered a new truck. Mike kept me informed when the truck was going to be built, when it shipped and when in arrived. Ordering a new truck with a custom build can be a little nerve racking. I really appreciated a zero pressure and positive sales experience. I would purchase another car or truck from Gresham CDRJ. Thanks Mike! JH More

Outstanding pricing and responsiveness on a promaster sale Worked with Mike Gatz at gresham dodge and couldn't say enough about the experience. Excellent speed of response, good memory, keeping track of detail Worked with Mike Gatz at gresham dodge and couldn't say enough about the experience. Excellent speed of response, good memory, keeping track of details and he worked to get me what I wanted. Felt like he was on my side the whole time. I was waiting and ready to be disappointed, but as I drove away in my van, I couldn't have been happier with the experience. Would return, will send people his way without hesitation. Lower prices that anyone within a 4hr drive. Couldn't ask for more. More

Went in for replacement key I had a wonderful experience at the Gresham Chrysler service department yesterday . I went in for the sole peruse of just getting a new key for my car I had a wonderful experience at the Gresham Chrysler service department yesterday . I went in for the sole peruse of just getting a new key for my car . As I was waiting , the service kept me updated regularly and checked my car for needed things with out even me knowing . Talk about going the extra mile . Wow super happy with them all .. Will be only going to them for service needs in the future ... Thanks guys !!! More

my car was making a load nosie stop by your dealer talk to Jeremy asked him to look at my car and they toke it back and came back with it in less then 20 min, and was working gr stop by your dealer talk to Jeremy asked him to look at my car and they toke it back and came back with it in less then 20 min, and was working great. I love it and i was back on the road for my trip More

Great customer service Brought my truck in for service. I needed to get it in and out as soon as possible. They had it ready just like they promissed. Big shout out to the s Brought my truck in for service. I needed to get it in and out as soon as possible. They had it ready just like they promissed. Big shout out to the service department. More

awesome service department I've been doing business with this dealer for years. Ken , the service mgr. is the most professional person I've ever done business with. Jeremy is al I've been doing business with this dealer for years. Ken , the service mgr. is the most professional person I've ever done business with. Jeremy is also always willing to go above and beyond to meet my needs. More

Keith the service advisor really impressed me Keith really held my wife's hand and helped her with some good service choices as I am out of town on work and not able to take our truck in for serv Keith really held my wife's hand and helped her with some good service choices as I am out of town on work and not able to take our truck in for service More

I have my truck in service at this moment. Having my truck serviced at this moment, I have been with Ken Knudson for last 15 years taking care of my personal vehicle. He is honest and trustwort Having my truck serviced at this moment, I have been with Ken Knudson for last 15 years taking care of my personal vehicle. He is honest and trustworthy. We have become personal friends over the years and he answers his phone on his days off when I need help. Thanks for all you do. Don More