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Gresham Chrysler Dodge Jeep Ram
Gresham, OR
1,265 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,265 reviews
September 10, 2017
Only dealership that listened to what I wanted. I contacted 5 or 6 dealerships to have all but one try and sell a truck I didn't want.. when the sales lady at Gresham Chrysler Dodge Jeep Ram, sent I contacted 5 or 6 dealerships to have all but one try and sell a truck I didn't want.. when the sales lady at Gresham Chrysler Dodge Jeep Ram, sent me pictures of what I was looking for, and had asked other dealerships ignore my request for the rig I was looking for. 2017 Power Wagon. More
by Terrylf72
Employees Worked With
Tania Knight
September 08, 2017
I would have enjoyed a colonoscopy more I usually pay close attention to reviews, but decided to give Gresham Dodge a chance despite the less-than-attractive rating I saw posted online. Wha I usually pay close attention to reviews, but decided to give Gresham Dodge a chance despite the less-than-attractive rating I saw posted online. What. A. Mistake. Turns out, paying attention to reviews is a wise idea when one is about to make a $30K+ purchase. Almost everything that could have gone wrong with this place did. It was a comedy of errors. Things went so sitcom-worthy-badly that it would have been funny had it not involved me personally. Or a purchase of a new vehicle. But it did, and I deeply regret having any involvement with Gresham Dodge. In fairness, I gave the place multiple opportunities to fix the problems I had. And even then, when they failed miserably to follow-through on their half-hearted promises to fix their own mistakes, I avoided posting a bad review. Because negativity sucks and there is already too much of it online. But ultimately, I decided that I needed to post something as a public service to my fellow Oregonians or any out-of-staters who decide to add to our state's GDP (thanks, BTW!). A car purchase is a huge deal, and there are lots of options out there. Please don't pick this one. And if you - like me - choose to disregard these reviews or write them off as angry-will-never-be-happy-about-anything-miserable-internet-trolls like I did, well, buckle-up because you're about to risk the twilight-zone of bad car purchasing experiences. I won't rehash specifics, but here's a brief overview: 1) the first salesperson I spoke to unapologetically lied to me like I was at some used car shop named something like Barry's Cherry's in some sketchy neighborhood, rather than an actual dealership, 2) the second sales person told me the first salesperson isn't trustworthy and often misstates the truth, 3) they promised a few things related to my new vehicle, didn't do the things promised, and the apology consisted of "sorry, but we got busy," which is interesting because they never looked all-that-busy during the many unnecessary hours I spent there and they had plenty of time to smoke and talk about colleagues and male anatomy, 4) I would not trust any of the sales people to be alone in a car with a woman based on what I witnessed while waiting, and waiting, and waiting, and waiting, 5) their managerial staff lack basic customer-service skills or the ability to address concerns, 6) I had to return to this forsaken location multiple times because of paperwork errors made by the Gresham sales/financing staff. All-in-all, I easily sunk 10 hours of wasted time into repeat trips and waiting at their facility. This whine list doesn't come close to capturing the agony and frustration I felt, mixed with deep regret, like the time I thought it would be a good idea to eat three Big Mac's and a large fry at 11:30 p.m. after a 10 mile run. Only imagine those Big Mac's cost me more than a trailer home in Montana and that comes close to how I felt. I tried to remedy these problems by working directly with the staff at Gresham Dodge. I am a reasonable, normally-easy-going person. I dislike complaining. I am an advocate for people needing to have thick skins. But my experience crossed a threshold that I felt was unacceptable, and imposed an obligation of disclosure to my fellow community members. Had Gresham Dodge done the bare minimum of correcting any of the multiple wrongs that occurred, I would have justified myself in forgoing a review. But they failed spectacularly. So, while Gresham Dodge did not remedy its many wrongs related to my transaction, I will feel some peace knowing that my experience may help a neighbor avoid their own carmageddon (trademark me, 2017). Buying a new car should be a fun, exciting experience. Not being chased by a great-white-shark exciting, but driving off the lot with a car you love and at a fair price exciting. I hope your excitement is more like the latter kind. More
by whymewhymewhyme
Employees Worked With
Will not ID people by name
September 02, 2017
Great service department! My husband took his 2002 Dodge Dakota in to get his pcm reset. He called over 5 different dealerships and Gresham Dodge knew exactly what he needed- t My husband took his 2002 Dodge Dakota in to get his pcm reset. He called over 5 different dealerships and Gresham Dodge knew exactly what he needed- they listened to what he the issue was and took the time to fit us in the schedule. No nonsense or bs- super professional and impressive customer service! Well worth the hour drive. Definitely would recommend! More
by None
Employees Worked With
?
August 18, 2017
Wonderful! I got such great service! The dealer that worked with me was very knowledgeable and kind. He sat with us and talked while the numbers and paper work w I got such great service! The dealer that worked with me was very knowledgeable and kind. He sat with us and talked while the numbers and paper work was happening. He let us know everything about the car and answered all the questions we had about the car. Friendly service and no pressure. Great place ! More
by preston7846
Employees Worked With
Kaleb
July 26, 2017
Service department is horrible Worst service I have ever received. Was in over a month ago they were supposed to order parts and call me and never did. Dropped car off to have the s Worst service I have ever received. Was in over a month ago they were supposed to order parts and call me and never did. Dropped car off to have the service completed said I would get a call that day and did not. Called the next day to be placed on hold for 20 minutes and being sent to voicemail after ten minutes each time to call back and leave a message with another person. Finally get a call back to hear they had not looked at my car yet and would get a call when the tech came back from lunch. Three hours later still no call. I'm not even expecting my car to get done that soon but not getting calls and being updated when they say they will is the opposite of what a "service" department should offer. Go elsewhere if you expect service More
by Rusty
Employees Worked With
Jim
June 23, 2017
Grandmas new Jeep I had a wonderful experience working with Doug. He was very helpful. This was my dream car Jeep Wrangler that I have wanted since I was 16. Thanks so I had a wonderful experience working with Doug. He was very helpful. This was my dream car Jeep Wrangler that I have wanted since I was 16. Thanks so much. More
by Grandma Jeep
Employees Worked With
Doug
June 17, 2017
Service center is horrible. Almost impossible to get someone from the service department to answer their phone. Charged me $130 for a check engine light and they couldn't figure Almost impossible to get someone from the service department to answer their phone. Charged me $130 for a check engine light and they couldn't figure out the issue. Had the same problem I brought it to them before turns they said they couldnt figure it out and i should buy a new battery from them for $300, out it was just the battery going bad. I bought a new battery at battery exchange for $156 More
by What does my name matter
Employees Worked With
Doesn't matter
June 15, 2017
Great customer service! I recently graduated from college and was searching to lease a car of my own. I contacted many dealerships but was blown away by the customer service I recently graduated from college and was searching to lease a car of my own. I contacted many dealerships but was blown away by the customer service provided at Gresham Chrysler Dodge Jeep Ram! Doug helped me find the perfect vehicle for an affordable price which is exactly what I asked for! I would highly recommend this center! More
by happycustomer
Employees Worked With
Douglas Daskalos and Phil Dalton
June 13, 2017
Ordered wrong part; worst dealer in PNW If you call: expect to be transferred at least 3 times and talk to 4 different people. Worst dealership ever. Simple service takes hours. They've or If you call: expect to be transferred at least 3 times and talk to 4 different people. Worst dealership ever. Simple service takes hours. They've ordered me incorrect parts costing hundreds more than the initial quote. Horrible, slow service. Horrible, slow people. More
by Ram1500v8
Employees Worked With
Idk
June 04, 2017
Very Happy Purchaser The Sales team of Herman, Mike & Doug were courteous, respectful, and polite. I got what I wanted and felt I made a good deal on my 2017 Dodge Journey The Sales team of Herman, Mike & Doug were courteous, respectful, and polite. I got what I wanted and felt I made a good deal on my 2017 Dodge Journey. I tried out several models, 2 makes, and test drove, adjusted seats, tested moving parts & computer's ease of use. Lots of honesty, good discussions on my questions and extremely personable. Great experience! More
by Hapi Buyer 2017
Employees Worked With
Herman, Mike and Doug
