Gregory INFINITI

Everything went well no issues Good timely service as usual . Work done in a timely fashion good pick up and delivery usual . Work done in a timely fashion good pick up and delivery More

I’m sharing my experience as an out-of-state buyer so others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional ch others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional charges and issues came up during the final paperwork: • Out-of-state fee: $500. We drove four hours from Indiana to purchase the vehicle. This fee was not included on the original out-the-door quote but appeared in the final contract, even though the dealership already knew we were Indiana residents. Buyers should carefully verify that the final numbers match the original quote. • IKON service: $1,000. Even if you decline this service package, there is still a $100 charge. • Trade-in value: Approximately $1,000 lower than KBB estimates. During the paperwork process, the value also changed when numbers were transferred between documents, further reducing the amount. • Gas tank: The vehicle was delivered with only half a tank of gas, which was surprising for a luxury-brand dealership experience. If we had not already driven four hours to the dealership, we likely would have walked away. Unfortunately, these concerns were not acknowledged or addressed by management. I hope sharing this experience helps other out-of-state buyers review all paperwork carefully before committing to a long drive. More

Great experience with this dealership. Jake, the salesman, was attentive, helpful, and never pushy. He really listened to what I needed and made the whole process smooth and stress-free. I Jake, the salesman, was attentive, helpful, and never pushy. He really listened to what I needed and made the whole process smooth and stress-free. I appreciate the honest and professional service More

The service center is exceptionally professional. They were thorough with learning what I needed, and made sure to provide excellent customer service to ensure my car was up and running smoothly. Tha They were thorough with learning what I needed, and made sure to provide excellent customer service to ensure my car was up and running smoothly. Thank you. More

My experience with Trevor was awesome and I would recommend anyone to Gregory Infiniti always recommend anyone to Gregory Infiniti always More

Service was very good. The only thing was they had changed the display on my screen & I had to stop back in to have it changed back. The only thing was they had changed the display on my screen & I had to stop back in to have it changed back. More

Great experience appreciate the help, looking forward to working with you in the future. Thanks working with you in the future. Thanks More

I always enjoy taking my car to Infinity! ! I like the way Ryan & Betsy explain things to me. I wouldn’t fake my car elsewhere!! I’m always greeted nicely!! Thank you!! ! I like the way Ryan & Betsy explain things to me. I wouldn’t fake my car elsewhere!! I’m always greeted nicely!! Thank you!! More

Consistently poor service experiences. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. Bad follow up, were supposed to submit a warranty request for seat material, never followed up. Deceptive regarding road hazard warranty. More

The service that I have received and continue to receive is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sen is absolutely amazing! Ryan has been very responsive, supportive, and patient with resolving my vehicle’s constant issues. Even to the point of sending a tow truck to bring me and my vehicle to the service center after my vehicle broke down while driving to the dealership. I am extremely grateful to have Ryan and the service team technicians at Gregory Infiniti repairing my vehicle, and I will continue to be a loyal customer because of Ryan’s commitment and the dealership’s overall commitment to providing exceptional customer care and service experiences. More