Gregory INFINITI

This was by far the most pleasant experience I had during my hunt for a car. Most salesmen always talk your ear off and give you the “this car is pristine, and I wouldn’t lie to you!” Trevor was wonderful!! my hunt for a car. Most salesmen always talk your ear off and give you the “this car is pristine, and I wouldn’t lie to you!” Trevor was wonderful!! Never fed us any xx lines, and made us feel comfortable and welcome from the start. Trevor’s manager, Matt, was very knowledgeable and kind. More

Ryan was amazing! He explained what needed to be done, provided an accurate timeframe, and updated me throughout the entire repair. My loaner was similar to my vehicle He explained what needed to be done, provided an accurate timeframe, and updated me throughout the entire repair. My loaner was similar to my vehicle, so I didnt need to learn a new car for the duration of using the loaner. Im very pleased with this dealership, as well as thankful to have had an associate as helpful and on top of it as Ryan. Thank you for making this such an easy process! More

During the waiting time the dealer kept us updated. The waiting area was nice with a massage chair and snacks. What a treat during our wait. The waiting area was nice with a massage chair and snacks. What a treat during our wait. More

Kassandra Garcia was very helpful on helping me pick my dream car. Thanks to her I got my car. Totally recommend her as my sales representative dream car. Thanks to her I got my car. Totally recommend her as my sales representative More

Who is the GM of Infiniti? This person needs to hear my horrible experience with the Libertyville location. This person needs names Ryan needs to be, well I’ll let you decide This person needs to hear my horrible experience with the Libertyville location. This person needs names Ryan needs to be, well I’ll let you decide. It was so unprofessional. More

On-time service took care of all the items that I needed very happy overall very happy overall More

Purchased my Infinity QX60 Luxe from Trevor and his boss Matt. Awesome company with great people very detailed oriented. Great price compared to the other dealers in the area. Matt. Awesome company with great people very detailed oriented. Great price compared to the other dealers in the area. More

Extremely satisfied with overall level of service provided! Service Advisor Betsy Garcia was very thorough with everything I asked about the vehicle and the details of the service. provided! Service Advisor Betsy Garcia was very thorough with everything I asked about the vehicle and the details of the service. More

Everything went well no issues Good timely service as usual . Work done in a timely fashion good pick up and delivery usual . Work done in a timely fashion good pick up and delivery More

I’m sharing my experience as an out-of-state buyer so others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional ch others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional charges and issues came up during the final paperwork: • Out-of-state fee: $500. We drove four hours from Indiana to purchase the vehicle. This fee was not included on the original out-the-door quote but appeared in the final contract, even though the dealership already knew we were Indiana residents. Buyers should carefully verify that the final numbers match the original quote. • IKON service: $1,000. Even if you decline this service package, there is still a $100 charge. • Trade-in value: Approximately $1,000 lower than KBB estimates. During the paperwork process, the value also changed when numbers were transferred between documents, further reducing the amount. • Gas tank: The vehicle was delivered with only half a tank of gas, which was surprising for a luxury-brand dealership experience. If we had not already driven four hours to the dealership, we likely would have walked away. Unfortunately, these concerns were not acknowledged or addressed by management. I hope sharing this experience helps other out-of-state buyers review all paperwork carefully before committing to a long drive. More