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Gregory INFINITI
Libertyville, IL
312 Reviews
At Gregory INFINITI, we believe buying and servicing a vehicle should feel straightforward, transparent, and genuinely enjoyable. As a family-owned and operated dealership, we’ve built our reputation on long-term relationships, honest communication, and doing the right thing for our customers — every single time.
Our team is made up of knowledgeable, approachable professionals who respect your time and listen to what matters most to you. Whether you’re here to purchase a new or pre-owned INFINITI, explore financing options, or service your current vehicle, our goal is to deliver a premium experience without pressure or surprises.
We’re proud to represent the INFINITI brand and the craftsmanship, performance, and innovation it stands for. From a carefully curated inventory to a modern service department staffed by factory-trained technicians, every detail of our dealership is designed with your experience in mind.
At Gregory INFINITI, we don’t measure success by a single transaction — we measure it by trust earned and customers who return year after year. We look forward to welcoming you and showing you what sets our dealership apart.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 312 reviews
August 18, 2025
Gregory Infiniti is a prime example of a business that doesn't respect its customers. Last year I had an appointment to test drive a BMW X2. I don't live in Libertyville, but it was worth the 25-30 min doesn't respect its customers. Last year I had an appointment to test drive a BMW X2. I don't live in Libertyville, but it was worth the 25-30 minute drive. When I got there I went into one of the offices and sat down with the salesman who told me the car was gone. This was after I had an appointment--not a random walk in. No courtesy call to say the car sold, or talk with me about what else might fit what I was looking for before I made the trip. Instead I took time off work and drove in for nothing. Fast forward to August 2025. I called about a BMW X5 on the website. My wife and I have been interested and this one looked like it might be the perfect one to buy. Again I talked to a salesman on the phone because I didn't want a repeat of the last experience. In fact, I explicitly told him I had been jerked around the last time and didn't appreciate how I was treated. He assured me that was not the way they liked to treat customers. He informed me this car had not been delivered yet, and that he would contact me as soon as they had it on the lot so I could come see it. I left my name and contact info and waited a week. No contact. I decided I should just go ahead and follow up myself and--surprise, surprise--the car was gone. He said it came in on his day off the previous week and sold the same day. I don't know how long he was planning to wait before contacting me--my guess is never. I get that dealers exist to sell cars and they aren't going to hold onto something to wait for me, but if I make an appointment or am assured I will be contacted I expect them to follow through. The least they could do is inform me instead of wasting my time and demonstrating that they don't think I'm worth the smallest bit of effort. Would I ever trust anything I hear from someone at a Gregory dealer? Absolutely not. Would I ever want to do business with them in any capacity? Absolutely not. If I could give a 0 star review I would. Save yourself the headache and go to a dealer with some integrity. More
by bagoodwin
Employees Worked With
Redacted
July 15, 2025
Service team is tops! Thank you Ryan for your communication, answering my questions and honoring my requests. Thank you Betsy for greeting me. Waiting area for service is Thank you Ryan for your communication, answering my questions and honoring my requests. Thank you Betsy for greeting me. Waiting area for service is modern, has areas to get work done, areas to relax, and semi-quiet area. More
by KarenC.at.Yelp
Employees Worked With
Ryan, Betsy
July 02, 2025
Michael was awesome. He gave me his full attention from beginning to end. He even came in on his day off to finish the buying process He gave me his full attention from beginning to end. He even came in on his day off to finish the buying process More
by Bothwell1234
Employees Worked With
Michael
July 01, 2025
We had a great experience working with Michael. The entire process, test drive to paperwork, was easy. We never felt pressured, and we got all our questions answered. We also feel good about our ca The entire process, test drive to paperwork, was easy. We never felt pressured, and we got all our questions answered. We also feel good about our car choice knowing it went through a 150-pt inspection by the dealership. More
by lkbothwell
Employees Worked With
Michael
June 27, 2025
Amazing! I bought a suv from them . For the first time in my life I can say it was a pleasure. Everything went so smoothly and everyone there was so nice espe I bought a suv from them . For the first time in my life I can say it was a pleasure. Everything went so smoothly and everyone there was so nice especially Travis. You guys got a A + team there guys Thank you!!! More
by samrecto
Employees Worked With
Travis
June 21, 2025
I had a wonderful experience purchasing my Porsche from Gregory Infiniti. The staff there is very professional and the cars are very nice. A true luxury dealership. Great staff and was very accommodat Gregory Infiniti. The staff there is very professional and the cars are very nice. A true luxury dealership. Great staff and was very accommodating. More
by cardigan29
Employees Worked With
Joe Gesualdo
June 04, 2025
Walked in to ask a question about canceling a warranty and while talking to a sales representative that goes by the name of Nelo, he seem upset, and when he handed me the paper, he walked away without say and while talking to a sales representative that goes by the name of Nelo, he seem upset, and when he handed me the paper, he walked away without saying anything with attitude very unprofessional More
by josjua14
Employees Worked With
Nello or Nelo
May 19, 2025
The service I received at Gregory Infiniti was exceptional! I want to thank Ryan Mathee and the technician that worked on my Q60 for the excellent care and dedication that was performed. G. Gr exceptional! I want to thank Ryan Mathee and the technician that worked on my Q60 for the excellent care and dedication that was performed. G. Grothman. More
by greggrothman47
Employees Worked With
Ryan Mathee
