Gregg Young Chevrolet Inc.

Misled and Lied to In May 2019, I purchased a car from Gregg Young Chevrolet via salesman Dominico Catania. It was my first purchase in Nebraska and I was not aware of h In May 2019, I purchased a car from Gregg Young Chevrolet via salesman Dominico Catania. It was my first purchase in Nebraska and I was not aware of how registration fees and taxes work. I was concerned I would not be able to pay the registration fee. The new car purchase was out of necessity as our paid off car had been totalled in a wreck the day before. Dominico advised me that there was a way to extend the 30 day registration window by paying about a $20 fee. He said this would be available to renew 2 times after the 30 days. I trusted his knowledge as he said he had been in car sales for over 10 years. I knew I would need more time to pay the registration and taxes because I was adding a new expense. My wife was with me and we both asked him about the registration and taxes at least 3-4 times. He stated the same. When I called the DMV for an extension they said no such thing existed. I was furious as I was lied to and misled so Dominico and Gregg Young could make the sale. The reality is, if I had been told told the registration and taxes would be in 30 days no matter what, the purchase of the car would have had to wait a little longer. In addition, when I brought the new car back to the dealership the next day because they did not clean it or fill it with gas, they crashed it. The dealership said they would not report it and just fix it back to new. I fought against this although they insisted they would fix it back to new. They eventually gave me a new car and not the crashed one. I would speculate they fixed the crashed car and are selling it to a different consumer as "new" when it is not. I've bought several new cars in the past and it's always difficult dealing with the purchase - it takes time and negotiation. But this was by far the worst experience. Being lied to, then trying to be scammed into taking home a crashed car, then finding out the salesman lied again. Even if you're in a desperate situation, I encourage you to stay away from this dealership. More

Not satisfied My 2014 Chevy Cruze has been to Gregg Young 3 times in less than 3 month span and has never been completely fixed. Each time something new is wrong an My 2014 Chevy Cruze has been to Gregg Young 3 times in less than 3 month span and has never been completely fixed. Each time something new is wrong and has been serviced, only to have something else go wrong again. The last time we decided not to have it serviced after diagnostic showing sensors were faulty, because it was not covered under the GM warranty. A day later the car overheated and I was told by Gregg Young another diagnostic would be necessary (each diagnostic costs you about $150). We have now called Chevy directly to hopefully solve this. More

10 and 1/2 Bought a 2014 Malibu from Zach Nielsen. Distance separated me from on-going service. Tried H & H twice. Will never return. Came, today, for my oil cha Bought a 2014 Malibu from Zach Nielsen. Distance separated me from on-going service. Tried H & H twice. Will never return. Came, today, for my oil change, and a complimentary multi-point inspection. The distance does not matter anymore. Will return. By the way, your Corvette Café delivers up one hell_of-a- dang great BLT. Danny Kubat More

Thie claim of customer service is false I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I was assured over and over how important my business was and how customer service driven you were. Well I can attest to both you are not. I brought in our other vehicle last week. Please see attached review- I believe a person working in the capacity of a service writer should have the working knowledge of an automobile. I do not expect them to be able to repair it but please don’t read off a list of needed repairs without understanding what you are reading. When an item is read and then stated “ whatever that is” does not bring confidence or crediabity. When telling me the break rotors are rusted and pitted and need replacement and a full fluid replacement is needed, without an explanation, it screams up sell. Please accept this as positive/ constructive criticism. I have called three times today in an attempt to get her car detailed and the oil changed. First call was answered and I asked for service. After ten rings I hung up. Later I called back and was told that oil changes were a walk in only option. To this I say why? Is my time not worth anything? I will not sit waiting when I can go elsewhere with an appointment? xxxx I can take my 2004 Ford Pick up to McCullen Ford and get an appointment for an oil change. When asked about detailing I was placed on hold. Apparently the detail “manager” was unavailable. I was told by “John” he would email the detail manager and I should recive a call back. Hours later I called and was transferred to the detail managers voicemail. Message was left at 11:30. I didn’t receive a call back. I have been looking to replace my 2004 F250, with a new 3/4 or 1 ton diesel. I was going to look at your dealership but after these experiences I may use a different dealer or go back to Ford. After sending the feedback to their service rating request and directly to their dealership no one bothered to follow up. More

Terrible customer service My wife and I bought a used vehicle from this dealership. We were promised free diagnostic checkups and they promised to get a 2nd key for us. They My wife and I bought a used vehicle from this dealership. We were promised free diagnostic checkups and they promised to get a 2nd key for us. They never followed through and eventually told us to contact another dealership that they couldn't help us. Then they denied ever offering the free checkups and refused to help us. Don't trust them. More