Gregg Young Chevrolet Inc.

Almost two months ago, I went in for an oil change and tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the t tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the theft deterrent system in the car, expecting it to be included in the inspection that is always performed at oil changes. No one had mentioned anything different and I had not signed anything authorizing extra service on my car. Instead, they contacted me hours later saying they had not even looked at my car yet and were going to have to keep it overnight to look at the next day. When I said I needed a way to get to work, they offered a rental but could not tell me if it would be covered by my warranty until after they performed diagnostics, which couldn't even occur until tomorrow, which was the whole reason I needed my car back that day or a replacement. But still they couldn't tell me if they could get me a vehicle at no extra expense. The next day (day 2), they sent me diagnostics in a link, however the interface was not user-friendly and I couldn't see everything at once. I still didn't know if everything was covered, and I couldn't see the next charge until I accepted or declined that piece of service. I got off work a bit early and called them at 5:20 PM with no answer. The next day (day 3) they texted saying they couldn't have answered as they closed at 6:00 PM. I mentioned in text that I had called before then but they had no response to this. I also mentioned that I'd have to call to speak to someone as I didn't under the inspection interface and needed help understanding what was actually wrong with my car. I sent a text stating I didn't need any fixes that were not covered by my warranty as my warranty was supposed to cover everything, and they said my car would be ready to go that day. When I called and finally got the mechanic on the phone, they said the inspection wasn't covered as there was nothing broken in my car and there were no fixes. The item I actually had an issue with was an "aftermarket item" that they claimed they do not sell. I informed them that there must be a mistake because I bought the car that way; they said they don't know what the item was and they don't sell cars with that accessory. I explained again that that could not be the case as I bought the car from them, had gone to no one but them since buying the car for maintenance, and the car had been in no one else's possession but mine since purchase. Without any explanation on how this item, that was not working, came to be in my car, and no fix to this item since it somehow wasn't covered by warranty, I picked up my car after paying $200. I was under the assumption that paying was the only way to actually get my car back. In my eyes, I paid $200 for them to look at my car, fix nothing, lie to me about my purchase experience, and never even help me get to work or their dealership. When they called for a review, I returned the call and explained why I was so upset. The person on the phone wrote down my complaint, and my experience, and sent this email to their supervisor while I was on the phone with them. They assured me that their supervisor would call me back that day to speak with me and help. Almost two months later, and I've had very little time to follow up, but no one has contacted me via text, call, nor email, despite them having access to all of these options as, again, I bought my car from them. This is the third time (all for separate issues) that I've called Gregg Young Chevrolet, been told they'd call me back that day, and no one ever gets in contact with me again. Since apparently the warranty I pay for is worthless, I would never bring my car back here again. Nor would I ever trust buying a car from them again. More

Came for financing gave me 10-11 APR and blamed credit found out rate 6% found out rate 6% More

I wish I could be 100% confident of who I worked with, I am just bad with names, but I am pretty sure it was Steve. I can’t seem to make up my mind on a car, so I check their website regularly for one that am just bad with names, but I am pretty sure it was Steve. I can’t seem to make up my mind on a car, so I check their website regularly for one that might catch my eye. I have driven a Blazer, a Wrangler, and a Trailblazer on 3 separate occasions. Not once did my salesman act irritated to be working with me while I sorted out my wants. Even when I had to run in on my lunch and he was waiting for an appointment he still set me up in the car and gave a quick, but comprehensive review of the vehicle. My family has been staunch anti Gregg Young since before they purchased John Kraft Chevrolet. The salesman I worked with has changed that for me. When I told him I was just looking he gave no pushback, just answered my questions to the best of his knowledge with a friendly disposition. I ended up leaving the market because my trade value had dropped so drastically in recent months, and upon follow up, when I explained this, he was very kind and I have not been bothered with constant follow-ups since. If I find the right car at this dealer, I will not hesitate to purchase. More

I scheduled an appt for 8:15. I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx 15 more mins. Still requires oil to be added and inspection complete then paperwork. I asked about the tire rotation. The service rep had to go back to check on that. 2 hours for an oil change and tire rotation with an appointment? By the way, first service appt for this vehicle with this dealership. When my 1 hour ETA wait time passed, no one provided a status update. I had to seek out the update. More

Dealership experience was great. We even was able to eat brunch at the corvette Cafe. brunch at the corvette Cafe. More

Need to change instant lube sigñ to appointments only very disappointed drove for instant and told to come back tomorrow very disappointed drove for instant and told to come back tomorrow More

Worst service experience ever for a simple first service oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday fo oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday for an oil change this is the place for you. Against my shop manager's advice to let him change the oil on my 2021 High Country 2500HD Diesel for the first time I decided to let Gregg Young complete it as it part of the services they committed to at the time of purchase. My journey starts the prior week as I showed to get the oil changed and was told the wait is 4-5 hours for a simple oil change so I skipped it thinking it was just a one time occurrence and thought to myself I'll give it a try next week but I'll arrive earlier. This day I was the third or fourth person in the door...... To my surprise the wait was only only 2-3 hours versus 4-5 hours so here I sit putting my power to the pen and letting everyone know what is happening to me..... Oh wait before I hit submit the service manager just came out and tried to sell me a new air filter which clearly didn't need an air filter as the vehicle has only 7500 miles on it, unfortunately I think this is standard business practices so let the buyer beware and don't buy a vehicle based on the service department and items promised by sales about the service department. More

Adding my one-star review to the rest. I usually don't write reviews but others should know this dealer has terrible customer service. I wanted to buy a car, found one I liked but, there was no customer write reviews but others should know this dealer has terrible customer service. I wanted to buy a car, found one I liked but, there was no customer service whatsoever. I was told I was at their mercy for pricing. Really? Can't be reasonable. I'm moving on.. There are a lot of used car dealers. This one won't be around long with the poor service. More

Took my 2020 surburban for warranty work on the rear view camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when they wanted me to and they took a week and a half to fix that. I just took my 2008 avalanche in for the Takata air bag recall and they lost my car, they said they didn’t have any record of us having an avalanche even though they have worked on it since it was new,so I called onstar to locate my car and they said the car wasn’t at Gregg young and that I needed to notify the police that my car was stolen. When They were notified that the police would be coming to see them they all of the sudden found my car and blamed the service writer that took my car and said he was at guards for the next month and he put my keys under an Ipad (They told my wife that he left them in his desk) and the car had 70 more miles on it then it had when I dropped it off and I know this because onstar sends me an e-mail every month and it said what the mileage was when I dropped it off ,they said I signed off on the mileage when I dropped it off but I didn’t sign anything.so they said they could show me a security tape showing that my car was in their lot but then apparently they couldn’t access it, all I can tell you is that I’ve been talking my cars there for service since 2003 and that I will never ever take another vehicle to them again.oh and by the way ,they didn’t even wash it after they fixed it,if they fixed it. More