Gregg Orr Toyota

David King does an excellent job as Asst. Service Manager in Hot Springs. I trust his judgment as he takes care of his customers. He is likable, get to know you, and strikes a fair balance Service Manager in Hot Springs. I trust his judgment as he takes care of his customers. He is likable, get to know you, and strikes a fair balance between what is good for the customer and the dealership. When I schedule a service appointment, I ask for David King. More

I purchased a 2022 Camry from this place and it was the worst mistake! They don’t honor the online price, they will tell you one price to get you in the door, then charge you the full price without telling worst mistake! They don’t honor the online price, they will tell you one price to get you in the door, then charge you the full price without telling you! The finance rep quoted my payment including gap but pretty much said I was lying when I questioned him about the numbers on his end. I asked the salesman several times how much I was getting for my trade, but he would never tell me. I got lowballed on that too! Yes maybe I should’ve looked at my paperwork closer, but if the salesman (Aryn) would’ve been more upfront and detailed and a little honest with me, I shouldn’t have to. Thanks a lot Aryn, at least you can sleep better tonight knowing you screwed over a single dad. You must be so proud!!! More

My wife took our 2015 Rav4 in for an oil change and when the Assistant service Mgr David King came to bring her the keys he also had a list of things that need to be done to the car one being that the left the Assistant service Mgr David King came to bring her the keys he also had a list of things that need to be done to the car one being that the left side shock was bad and needed to be replaced. When she got home she was a little bit confused since we bought it from another dealer who checked it out before we picked it up it had to be Toyota certified. No problem that is what we paid for. When he (David King) brought her the keys from the oil change he also had a list of things like the PCV valve needed to be replaced, the break fluid needed to be changed which I have not heard of before, this is a scam along with the other things listed. My wife called David King on Monday to make an appointment for the shock and we took it in on Wednesday enough time to order the part 1) Shock and when we got back home he had called to say it would have to be left over night for the part to be installed. We had already taken 2 hours out of our schedule for this and when we arrived back at the dealership and to pick up our car he told us that he could not order the part without the car being left. This is the most inconvenient service department I have ever had to deal with in my 58 years. He finally told us to take our business elsewhere which we did as he seems very pom-pas and arrogant. We should have read the complaints before we went their and went back to where we bought the car as that was Lander's it would have saved us a lot of time and aggravation!! Word to the wise read the write ups before you go to Orr! More

When I arrived at Orr, I was so unsure of what I wanted, but I was blessed with the best salesman!!! Dexton was determined to find what suited me best. He did!!! He could not have been nicer - down to ea but I was blessed with the best salesman!!! Dexton was determined to find what suited me best. He did!!! He could not have been nicer - down to earth and honest and knowledgeable! Sam (manager) and Chad were both a pleasure to deal with. My husband and I are so pleased with our new Highlander!! More

Earlier this month, I took my Toyota 2019 for its usual service. The service representative informed me that my car needed a wheel alignment. I informed him that I had brand new tires installed a few day service. The service representative informed me that my car needed a wheel alignment. I informed him that I had brand new tires installed a few days prior. He said the tires were definitely out of alignment, so I agreed to have it done. When was paying my bill, I noticed that they had also charged me for a tire rotation and the bill showed that I had requested a tire rotation. I protested that I had not requested a tire rotation and that a tire rotation was not necessary because I had brand new tires installed earlier in the week. He was snippy and told me that perhaps they would undo the tire rotation. Then after I kept protesting the lie written on the bill, he immediately tore up the bill and refunded me the amount for the tire rotation. The lady processing the bill was also snippy and threatened to undo the tire rotation. I have never had a dealership print an outright lie on a bill and I was shocked at the dishonesty of Gregg Orr's service representative. More

Service department reviewWe purchased our highlander Service department review We purchased our highlander from a different dealership where our nephew worked but we live in Hot Springs. We have receiv Service department review We purchased our highlander from a different dealership where our nephew worked but we live in Hot Springs. We have received excellent customer service from Tyler in service. He has always answered all our questions and got our vehicle back to us in a timely manner. We highly recommend him. More

They sold me a truck for one price sent me out the door with it only and only 2 pieces of paper my own insurance card and the agreed price sheet only to find out it had severe rust damage and thousands of with it only and only 2 pieces of paper my own insurance card and the agreed price sheet only to find out it had severe rust damage and thousands of dollars in damage that the warranty I purchased from them did not cover. After receiving the financial statements I realized the interest rate I agreed to as well as the price were not the same. After trying to handle the issue professionally I was put on hold or transferred from department to department with no remedy. Worst car buying experience ever even after investing in a vehicle that was supposed to be worth over 50000 dollars only to find out My 15000 I put into truck would not be compensated and my warranty was worthless. I would not buy water from them if I was on fire. More

I bought my vehicle 4 months ago and have never missed a payment and they refuse to give me my tag/title. I payed for it when I purchased the vehicle. When I try to resolve it, they hang up on me. They also payment and they refuse to give me my tag/title. I payed for it when I purchased the vehicle. When I try to resolve it, they hang up on me. They also told me I wasn't allowed to drive the car out of state. What a joke! The price we agreed on, is not the price I'm paying. More

Since the 1970’s I have purchased 10 Toyotas, 3 Camrys, 2 Supras, 1 Rav, and 4 Highlanders. The quality of these vehicles has been consistently outstanding. I recently purchased a Highlander from Orr and w Supras, 1 Rav, and 4 Highlanders. The quality of these vehicles has been consistently outstanding. I recently purchased a Highlander from Orr and was impressed by the professionalism of the sales staff, Manager Sam Ivy and Client Manager Tim Nowlin. They were friendly, courteous and responsive to my needs. I have also used their service and parts departments and have had the same experience. More

I had the pleasure of working at first with Curtiss and then Issac on my car buying experience. I have nothing but positive things to say about each. They both seemed to give me honest opinions and direc then Issac on my car buying experience. I have nothing but positive things to say about each. They both seemed to give me honest opinions and direction after me telling them exactly what I was looking for. They seemed quite knowledgeable even for a non-Toyota product! I didn't feel high pressure from them and I wasn't planning on buying a car today. However, Issac and staff bent over backwards to make to it happen for me under the terms I was looking for. Even the financial guy was a hoot! In the end, they got the sale and I received a great vehicle w/ a great warranty. A++++++ Thanks again guys! Steven Mathews More