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Greg May Honda - Service Center

Waco, TX

4.6
1,816 Reviews

1,816 Reviews of Greg May Honda - Service Center

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September 21, 2024

would be nice if you were given a loaner to drive while vehicle being worked on More

by texasnkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Service was great as usual. Vehicle was serviced within an hour, while I waited. Christina was very efficient, as always. More

by GSBCHEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

Efficient, personable and friendly! Honest and helpful. I always hope to get Christina. As a whole, the service department is great! More

by TLYNNCASTLEBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

The dealer ship was friendly and the people there were also friendly and helpful and smiled in their work. More

by mikregard48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

This is probably the best Honda dealership I have worked with. Very courteous and quick to schedule. It's usual that I wait for my car to be serviced and staff never fails to keep me updated on the progress More

by MROW.5057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bracken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Brought my vehicle in for service, told me might take a while so caught the shuttle home and less than 2 hrs later got a call that my vehicle was done Mr Bracken was nice and courteous as always. Everyth More

by RGS579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bracken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Thank you for taking care of me in a short notice. The atmosphere is always present and I thank you for being patient with me concerning my payment. I look forward to Grey May Honda handing all my ne More

by vestanaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Brought my 2013 Honda Civic to Greg May Honda for a recall for the airbag on July 15, 2024. I was assured that there would be no cost since the error light came on for the technician and it was under More

by daredrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Rosati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Greg May Honda responded

Unfortunately, many facts have been left out of this review. This customer was sent to us here at Greg May Honda by Honda corporate to diagnose her SRS light she was experiencing on her Honda Civic. It was explained to you that if the SRS light was due to a recall there would be no charge for the repair. As explained in the email to you from Honda corporate that if it is another issue not pertaining to the recall there would be a $170 diagnostic fee. You have never been to our dealership before and no history of any visits to any other Honda dealerships. You were advised on what repairs would be necessary to fix your vehicle but you declined.

Sep 03, 2024 -

daredrew responded

Actually what was explained to me by corporate prior to coming in was that if the error message did not come on for the dealership, then there would be a $170 diagnostic fee. The error message was on when I pulled up for service and I left my car running out in the parking lot while finding someone to assist me inside the service area. I showed the service rep the error light and she agreed that there would be no fee since the error light was on. And yes, I absolutely declined the overpriced repairs that were quoted to me. I have been to this exact dealership prior to this visit with my Honda Accord under my maiden name. And that time the warranty work was done but almost $8000 of additional repairs were quoted and declined and fixed at another shop for under $1000. I was ready to buy a new Honda but your service department has made me reconsider this decision. I am curious what facts were left out of this review. I was told if the error light came on for the issue under warranty, there would be no charge. The error light came on stating "Check airbag system". No where on the error light does it say drivers side or passengers side. You need to be more specific and state that there still may be a charge since the error light does not specify which side. Also 4 days to run a diagnostic on a car is ridiculous.

August 28, 2024

We’ve done business with Greg May twice now, along with having all services done with them and it’s always an amazing experience! More

by jewell.bethanyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Matthys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Fedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Efficient and solid work. Good communication and a big help! WIll be back again to this service center. More

by gretchenhwalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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