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Greg May Honda - Service Center

Waco, TX

4.6
1,883 Reviews

1,883 Reviews of Greg May Honda - Service Center

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June 23, 2021

The work was completed in a timely manner. We were easily able to schedule with the service department. It was very helpful yo be able to check out over the phone, so I would not have to rush over to pick up More

by rjwhit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Fedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Stephenson, Allan Hale
June 22, 2021

I was visiting from out of town and appreciated that they were able to get me in for an oil change on such short notice. More

by Jlyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

I have always experienced a knowledgeable and professional staff at Greg May Honda! More

by MICHEL.MICKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2021

I really do not have much to say about this dealership.i do no that i want return after i pay this car off.thanks. More

by WILSON67ANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2021

Trey was and is so helpful As i come in by myself and dont know exactly what to do and what is needed Thank you More

by DTSWACO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Stephenson
June 19, 2021

2009 Honda Civic SiI got an estimate on my car for 2009 Honda Civic Si I got an estimate on my car for $582.18 because it wasn't blowing strong or that cold after replacing the A/C compressor. Then More

by venegas.brendajuan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allan Hale
Jun 28, 2021 -

Greg May Honda responded

THERE IS SOME INADEQUATE INFORMATION ON THIS REVIEW. THERE WAS A GUESTIMATE ON THE SERVICE DRIVE WITHOUT DIAGNOSTIC. THIS WAS OFFERED ON 8-21-2020. THE COMPLAINT BEING THE AIR TEMPERATURE WILL GET WARMER AT A STOP. THE VEHICLE HAD BEEN WORKED ON WITH NEW PARTS REPLACED IN BETWEEN THE ALMOST YEAR SINCE THE GUESTIMATE WAS GIVEN. WITHIN THE ESTIMATE PRINTED THERE ARE TWO AREAS ONE WRITTEN AND THE OTHER TYPED THAT AN FREON EVACUATION AND RECHARGE WOULD BE REQUIRED. THE LAST TIME THAT A HONDA TECHNICIAN HAD THIS VEHICLE IN OUR SERVICE BAY WAS IN 2018. WE WERE REQUESTED TO COMPLETE THE SERVICE AND WE DID SO. PER THE CABIN FILTER STATEMENT - IF THE PROPER PARTS ARE NOT INSTALLED IN A VEHICLE, ADVERSE OPERATION CAN HAPPEN. THIS CAN ALSO RESULT IN PREMATURE PART FAILURE. ( EVEN THOUGH IT WAS JUST REPLACED WITH AFTER-MARKET PARTS ) SO BETWEEN THE DATES OF SERVICE, THE ADDITIONAL INFORMATION WRITTEN AND PRINTED ON A NON-DIAGNOSTIC SHEET STATING ADDITIONAL REQUIREMENTS OF REPAIR, AND AFTER MARKET UNIVERSAL PARTS BEINGS INSTALLED. THIS REVIEW IS UNWARRANTED. IF YOU WOULD LIKE PROPER DIAGNOSTIC WITH EXACT QUOTES I CAN CERTAINLY SET UP AN APPOINTMENT.

Jul 09, 2021 -

venegas.brendajuan responded

It didn't allow me to post the picture, but the estimate included the freon, WHICH my car already had. Play someone else who doesn't know that the freon is extracted to work on a vehicle, then the same freon is placed back into the vehicle. When the man told me that ya'll had charged me for the freon, and I asked him if the freon is not reused he said yes, and then proceeded to comment that my vehicle didn't have none, when in fact, IT WAS FULL. When I told him it was full, he ran out of words to say and walked off to bring it up to the rest of the bunch outside. You want to correct the issue, I'll bring the car, but ya'll won't get another penny out of me for this issue. I was ASSURED the problem was what I took it in for. I was never asked to run a diagnostic because the person was sure. Had I been asked to allow a diagnostic, I would've gone for it because I wanted my A/C FIXED. Reusing the freon on my car was like driving my car to empty then charging me to refill my own gas tank!

June 17, 2021

Allan, Christina and Trey are the best service reps around. It is a pleasure working with them. They always keep you up to date on events and planning for the future, keep our vehicles in tip top shape More

by JHAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Stephenson, Allan Hale
June 16, 2021

Great customer service. Everyone has a friendly smile, the service crew did a full check and let me know what problems I may face in the future with my vehicle and outlined what needed work soonest for my More

by carter26wells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Hale
June 15, 2021

We have had an excellent relationship with the folks at Greg May Honda regarding our latest purchase there. The entire staff has performed at a very high level of professionalism. I would gladly make the p More

by aleanufopilotftlcertified
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

We were on vacation and had an unexpected problem with the alternator. Had the van towed to Greg May Honda. Christina, our service advisor, was very helpful in resolving our issue. She did everything s More

by KTRINKLE67
Recommend Dealer
Yes
Employees Worked With
Christina Rosati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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