Greg May Honda - Service Center

Receptionist not very knowledgeable. Got a letter from Honda Auto that there was a recall for CVT update. The letter stated to call to set up appointment when I called she told me y'all didn't do that. I Honda Auto that there was a recall for CVT update. The letter stated to call to set up appointment when I called she told me y'all didn't do that. I had to reiterate that Honda told me to call. She also said for me to drop my car off at 8:00am. But found out morning of drop off I could have brought it at 7:30am and not be late for work!! Need to train who ever answers the phone better!!! Her name is Aurora. Greg May Honda More

Good service. Appreciate appointments. Agent took the time to answer my questions. Some parts need to be ordered to complete a recall repair. Thank you time to answer my questions. Some parts need to be ordered to complete a recall repair. Thank you More

Service is always great at Greg May - made appointment - a little wait for a filter - but all in all - great service - the only guys that has serviced my 2013 Acura. a little wait for a filter - but all in all - great service - the only guys that has serviced my 2013 Acura. More

I am not happy with Greg May Honda. The dealership sold me a vehicle four years ago. I have air conditioning problems six month’s after purchasing and every year I am having to replace the compressor every me a vehicle four years ago. I have air conditioning problems six month’s after purchasing and every year I am having to replace the compressor every year and they won’t take the responsibility of selling me a lemon and refuses to fix vehicle and puts after market parts. More

They always fix any issue I have with my vehicles. I even got a complementary ride back home to wait for my car so i didn’t have to wait several hours on site got a complementary ride back home to wait for my car so i didn’t have to wait several hours on site More

I had to call them every day to ask for the update on my car. got my car back and drove 10 miles then the tire pressure popped up again (and they said all my tires are good). when i called them (again, at l car. got my car back and drove 10 miles then the tire pressure popped up again (and they said all my tires are good). when i called them (again, at least once a day for the past 3 days) they just told me bring back the car for them to check. like really? poor customer service. i would never recommend this place. More

Service dept. was inadequate, uninformed and provided false information to me. Lied on repairs and vehicle was not ready. Issues began on 05/18 with parts not being received, Allen did not know what th false information to me. Lied on repairs and vehicle was not ready. Issues began on 05/18 with parts not being received, Allen did not know what the issues were, parts ordered or any information regarding my vehicle however Christina was. Since the vehicle was still waiting on bracket I was communicating with Dalton to complete the transaction of the sale. So in my opinion Dalton was my point person not service but Christina knew and was familiar with the issues. Vehicle was left on 06/30 and was to be completed on 07/02. No work conducted on 07/01 even though Allan indicated that service installed the hitch. In fact some of your mechanics found the whole situation funny when I informed Allan that the hitch was not on and he did not believe me and had to look for himself. In a nut shell, my vehicle was not ready at designated pick up, Allen lied about accessories being installed. Had vehicle for basically two days for one day of installation and nothing was completed on 07/01. Vehicle would never of been ready for Friday pick up as coordinated, considering Greg May closed at 6, vehicle was not even ready at 1:30 on 07/02. Was told by Christina that I should of contacted Service. Informed her that it is not my responsibility to communicated from back of house to front of Greg May's house. Vehicle was completed on 07/03, however, due to my husband's disabilities we could not retrieve until 07/06. This is the 2nd time that the vehicle had been in service's care. It is up to service dept. to communicate with each other on vehicles and coordinate with sales to ensure that customers receive quality care and vehicles are repaired. The fact that the service manager could not coordinate with his service dept. and ensure that repairs had been conducted shows a lack of leadership on his part. Serious communication issues. Dalton ensured that the vehicle was completed since service could not be relied upon to indicate the truth and not let vehicle sit without service. Dalton was completely concerned with completed this transaction and providing quality customer service, which is not what I could say about service. I give sales an A plus rating and you need to really work on service aspect. ​ Dalton did his job in providing quality customer service, I will ensure from now on my vehicle goes to Cleo Bay for service since Greg May can not be relied on to meet deadlines on service. In the end, it was Dalton that ensured that I was satisfied and that my vehicle was completed not service. Repairs were completed and acceptable. Thank you Dalton you were amazing. More

Good service they did everything that needed to be done. My husband said price for oil change to high but I guess everything is going up. My husband said price for oil change to high but I guess everything is going up. More

New to the area. Dealership experience seemed as awesome as my car! Very friendly. Looking forward to our future relationship. Would happily recommend to future customers. as my car! Very friendly. Looking forward to our future relationship. Would happily recommend to future customers. More

Good work and she answered all of our questions. Kept us informed on the progress of our repairs since they were more extensive than expected. informed on the progress of our repairs since they were more extensive than expected. More