Greg Lair Buick GMC
Amarillo, TX
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Had my truck only 3 months before it broke down. Took it in to get worked on and it was 2 days before I heard back from them. I had to call them to find out what was going on.I asked for a loaner car and th in to get worked on and it was 2 days before I heard back from them. I had to call them to find out what was going on.I asked for a loaner car and they said they were out.Every time I called to see if they had one in yet I was told to call back later in the week to see if they had one. It was always the same line "should have one in the morning".Never happened.They had it 3 weeks and the only time I knew what was going on is when I called them to find out.When I picked up my truck it was almost completely out of gas. The low fuel light was on so I know they saw it. They did fix my truck but also scratched the front right quarter panel when doing it.Will not go back even to get my free oil changes. More
Overall the experience I had at Greg lair was excellent. I found a 2007 GMC Sierra with low mileage and in excellent condition overall. The thing that surprised me most was the price as compared to other si I found a 2007 GMC Sierra with low mileage and in excellent condition overall. The thing that surprised me most was the price as compared to other similar vehicles at other dealerships. It was considerably lower than the others, making Greg lair our top option without a doubt. Every individual I dealt with helped out tremendously. Our salesman was Marcus Briscoe. He was exceptional in helping us out and making the sale. Once the deal was done he explained all the features of the vehicle to me thoroughly not missing out on anything. I would recommend all that are interested in a new vehicle to this dealership! More
I went to Greg Lair just to look. I had no intention of buying on that particular day. Once I was greeted by the staff and saw what they had to offer I knew I had come to the right place. I felt no pressur buying on that particular day. Once I was greeted by the staff and saw what they had to offer I knew I had come to the right place. I felt no pressure, the staff was extremly friendly and courteous and they gave me the best proce. I went to several other dealerships that day but in the end I came back to Greg Lair. I felt very comfortable purchasing a new vehicle there. More
Tom was very knowledgeagle of his products and prices. First contact was internet, next telephone then in person. The deal never changed. Tom also provided a very helpful "delivery". Tour of the shop First contact was internet, next telephone then in person. The deal never changed. Tom also provided a very helpful "delivery". Tour of the shop was enjoyable including meeting shop foreman Scott and visiting with long time friend, technician Karl Smith. More
We had purchased a used trailblazer from the dealership, and so far everything had been pretty much like any normal vehicle. Well a cold front came through and the vehicle started sounding like it no longe and so far everything had been pretty much like any normal vehicle. Well a cold front came through and the vehicle started sounding like it no longer had a muffler on it. I took it to a local muffler shop and was informed that we had a broken exhaust manifold. We were quoted about $1500, but they would not be able to perform the work and purchase the part. My husband called the dealership where we bought the part (Greg Lair) and the parts manager asked a few questions. He then told us the part was under warranty. We have 75,000 miles on our trailblazer and the emission warranty is good for 80,000 miles. The best part was that they could get a manifold in that day and have it installed before the end of the day. It took about 4 hours to have the work done, and the mechanic (Jerry) noticed that we needed an air filter as well. I am really grateful that the Greg Lair team was able to quickly, efficiently and expertly handle this. I will definately take my vehicle back to their shop for future repairs, outside of the free oil changes. Misty More