Greenwood Ford

It took over 4 hours for an oil change. People at the service desk are not helpful. People at the service desk are not helpful. More

Service department let me down. I went to the dealer to confirm a seal was leaking and could be repaired. I spoke with service person and a mechanic. It is not possible to mak I went to the dealer to confirm a seal was leaking and could be repaired. I spoke with service person and a mechanic. It is not possible to make an appointment so I confirmed the best day to bring it in. Had the truck there at opening with expectations of picking it up that evening. I tried to confirm it was completed throughout the day but could not reach anyone by phone. I live 25 miles away so took off early to get there in time to pick it up 30 minutes before closing. It took 30 minutes to figure out my truck had not been touched. They had to call the mechanic at home. They offered to let me leave it another day but at this point I had no other way to get to work. I took it home, called HUNT FORD in Franklin KY, they worked me in and had it completed in 2 hours. Great service at that location. At this time I have no plans to return to Greenwood Ford to purchase or service. More

Please do your research, this dealership will tell you what you want to hear to sell a vehicle but when it comes to service and Fords inability to take ownership for faulty parts and warranties, they will what you want to hear to sell a vehicle but when it comes to service and Fords inability to take ownership for faulty parts and warranties, they will treat you like you filth including executive leadership. And, they will not fix the problem. More

All though the personnel were nice, I believe they tried to sell me product that was not needed. Once they learned that I was from Michigan and not able to leave my car for days, and that i had full mainte to sell me product that was not needed. Once they learned that I was from Michigan and not able to leave my car for days, and that i had full maintenance coverage through Ford, they miraculously fixed the issue within minutes. When I arrived back in Michigan, I immediately had the vehicle inspected by my local Ford dealer only to learn that the problem diagnosed by Greenwood did not exist at all. I would not recommend Greenwood to anyone!! More

Day 1: had my truck towed to the dealer. Day 4: problem diagnosed, $64 part ordered. Day 9: part arrived. Days 10-15: multiple calls and messages left to see when my truck would be fin Day 4: problem diagnosed, $64 part ordered. Day 9: part arrived. Days 10-15: multiple calls and messages left to see when my truck would be finished. Day 16: drive to the dealership because I wasn’t called back. Day 16 (2hours later): truck is done, charge is about $120 more than “the most it’s going to be.” Got it reduced by about $175. Day 16 (2 more hours later): truck is delivered to me as a courtesy. Tech left the cover to the fuse panel and access panel laying in the floorboard. One star for poor service but two stars because they adjusted the price with no hassle. Service department was nice but I’m dissatisfied with speed of service, attention to detail, and overall customer service. More

Easily the worst place I've ever tried to do business with. Witnessed salesmen follow an upset potential customer to their car yelling back and forth due to a seven thousand dollar discrepancy the custom with. Witnessed salesmen follow an upset potential customer to their car yelling back and forth due to a seven thousand dollar discrepancy the customer was quoted before entering. I was also terribly misquoted and treated horribly while trying to shop here. I was lied to, taunted, yelled at, they wouldn't allow me to leave in peace after declining their terrible offer respectfully numerous times, I'm talking declining them 5 or 6 times. Once I exited the building, I was followed to my car by more than one associate and taunted more. I was even called a xxxxx by a man named Tommy Renshaw who couldn't wait to tell me his DADDY owned the whole place. After exiting my car for a third time I asked Mr. Renshaw if he really wanted to fight on his own car lot. I believe I would have rather enjoyed it. I even have a VIDEO of the guy yelling at me taken by my significant other who is currently 9 months pregnant from the passenger seat of our vehicle. I was even called by Mr. Renshaw minutes after leaving to see if i was still interested in making a purchase, I'm pretty sure he was trying to bait me into talking crazy on a recording phone call so he could somehow turn the table. Smarter than that buddy. Shop here if you want but I wouldn't recommend it. Enjoy Daddy's money you xxxxx. More

Well they seem to know what they are doing everyone was very nice at the front desk the man that took care of us was very nice and very courteous and when we paid our bill was very courteous the bill was e very nice at the front desk the man that took care of us was very nice and very courteous and when we paid our bill was very courteous the bill was expensive a lot more and I think it should’ve been thank you More

Great service department! The entire experience was terrific. Check in was a breeze as well as the check out process. terrific. Check in was a breeze as well as the check out process. More

Excellent service, Mr J Beam was very helpful. He was polite and done what he said. polite and done what he said. More

Worst experience I have ever had…. My truck had 46000 miles and the motor blew up they kept the truck for over a month they wouldn’t give me a rental car. When the they got the motor in they called me an miles and the motor blew up they kept the truck for over a month they wouldn’t give me a rental car. When the they got the motor in they called me and told me the starter was out and it wasn’t covered under warranty… they charged me 500 bucks for the starter… the starter went out because the engine locked up the starter worked fine until it blew up… I will never own another Ford after this More