Greenwood Chevrolet

This has been my 3rd car from Greenwood and I am extremely happy with my decision. Tim DeMain has helped me and my husband each time we’ve come in. He makes sure I walk out of there with exactly wha extremely happy with my decision. Tim DeMain has helped me and my husband each time we’ve come in. He makes sure I walk out of there with exactly what I wanted. I highly recommend Greenwood Chevy in Austintown as well as Tim DeMain! More

I would definitely recommend Greenwood Chevy. Thank you Shawn Sweitzer for all your help and professionalism. Thank you Shawn Sweitzer for all your help and professionalism. More

My salesman was Shawn Sweitzer, and let me just say…this man…is the bomb.com. I’ve gotten another car from him 6 years ago, and he was the same knowledgeable, attentive, helpful, friendly, and honest salesm man…is the bomb.com. I’ve gotten another car from him 6 years ago, and he was the same knowledgeable, attentive, helpful, friendly, and honest salesman he was this week! He understood exactly what I wanted and he delivered above and beyond. He even delivered my car to me in a pinch. He is the one and only I go to for my vehicles. 11/10 would by from again. More

Our original salesman was Justin. We knew we would pick up the car with Joe because Justin would be on a vacation day. Justin was good to reply to texts when I was not at the dealers We knew we would pick up the car with Joe because Justin would be on a vacation day. Justin was good to reply to texts when I was not at the dealership. However, when I was there in person to talk about the car, financing/title arrangements, and my test drive, I did not feel like I had his full attention (texting others as I was sitting there). I had let Justin know that the car was going in my name but being financed by my husband. I felt like I was not a priority when I was sitting in front of Justin about to make a rather sizeable purchase. The original arrangement was for me and my husband to arrive Monday 12.26.22 to sign the paperwork. With the Christmas snowstorm in Kentucky, my husband got stuck there for Christmas & subsequently our car pickup. I texted Justin on 12.24.22 that if he happened to talk with Joe, please let him know we needed to e-sign. I also left Joe two messages on Monday (morning & early afternoon) that we needed to e-sign. I also asked Joe to have the two OnStar notices ( Anti Lock Braking System & the Stabilitrak System) checked by the service department before we e-signed. Because I got no return call, I called again to speak with Joe, who then asked when my husband & I were coming in to sign the paperwork. I explained, again, to him that I told him everything on the two voicemails and asked for a return call that I never received. At this point, it is call #3 and later in the day, so I told him I would just plan on picking the car up Tuesday 12.27.22. I again mentioned about the two OnStar notices & wanting a service record once completed. He dismissed me stating "I get those notices all the time, they don't mean anything". Again I asked for it to be checked out by the service department & to have a service record. A customer should not need to ask twice for something to be checked, or to receive a service record, especially on a brand new car. We had begun our financing paperwork with Greg on Monday (e-signing), but he was leaving before I could return the information he needed that night. He told me I would then work with Jorge, to call him for the email to send the information. I called twice on Monday night, with no return call. At that point, I went onto the dealership site to obtain the email address. I then sent the requested information. Prior to my arrival to sign, pay for, and pick up the car, my husband gets another notice that the car tires are low (30 PSI). Again, I ask Joe to have that checked by the service department. Again, he dismisses me, stating "I get those all the time, they don't mean anything". I ask again, reminding him that my home is 35 minutes from the dealership and that I will be taking the car to my husband in Kentucky (this had been mentioned many, many times to both Justin and Joe). Again, he dismisses me & my concern. I go in to sign the paperwork with Jorge. Prior to signing the paperwork, I mention to Jorge about the tire PSI issue. He says he will talk to Joe and get it taken care of. Once again, I feel like I am being rushed again, through the signing process. I had to remind him that I was putting a down payment on our credit card. "Oh yeah, that would have stunk if you had to drive all the way back here to pay that". I did not realize until I got home that he did not even ask for our GM discount code, so I emailed that information to Jorge. At this point, Jorge takes me to the front desk to make the Discover card payment while he talks to Joe about the tire PSI issue. Jorge says that Joe will have the tires checked. At this point, Joe pulls up with our new car and leaves the driver door open, handing me both sets of keys. "Do you have any questions?" Yes, I do - "how do I set the remote control to my home garage?:" His reply was "I don't know, check the manual." At this point, I walk around the car on my own to check it out. He says that the service paperwork is on the seat. I pull it out, read it, asking him for details on which codes were cleared. "I don't know, that's not my job, I am just the middle man". Then he says "ok, do the OnStar and I am going to leave so I don't hear any pin codes." Not once did he offer to show me anything on our brand new car. I think it is absolutely ridiculous that Joe did not even walk around the car or to show me the features. I think he was out "delivering my car to me" all of maybe 3 minutes. It was not even until I got all the way home, that I wondered if the car manual was even in the car (it was). At this point, I am very frustrated and sorry that we bought a vehicle at Greenwood. I have been treated with more appreciation at a checkout line at Wal Mart. On Wednesday 12.28.22, I drive the car down to Kentucky. The wipers on this brand new car did not clear the windshield, while I am driving 70 MPH down the highway. After driving 440 miles into the 500 mile trip, the Adaptive Cruise Control continually "disengages" 8 times and becomes "unavailable" 1 time. At this point I call into your service department and talk to Taylor about the above service issues. She attentively listened, documented my concerns and contact information. She stated that the service manager, Shawn, would be in tomorrow, and she would have him call me Thursday 12.29.22 as soon as he gets in. She also said that she would try to research the information as well, but for sure would have the service manager Shawn call me Thursday. She was wonderfully helpful and courteous. On Thursday 12.29.22 the service manager Shawn calls me. I explained all of my concerns. Shawn listened, took my concerns seriously, apologized for how I was treated, and is doing what he can to make it right. He said he would research the code issue (he did and emailed it to me today). He said he would look into the tire pressure service check. He stated that a service paperwork is not always completed for such an issue, but that he could check the cameras to see that my concern was addressed. Shawn is making it right with the wiper blade issue and is still checking into the Adaptive Cruise Control disengaging and unavailable issues. He and Taylor are amazing assets for Greenwood. Finally, my husband's credit, 849 on the first time it was ran, was ran a total of 3 times, which seems quite unnecessary. It seems like listening, attention to detail, lack of doing one's job and customer appreciation was a fail for my experience at Greenwood. More

We had come here 6 years ago and worked with Shawn came back to him yesterday he’s very helpful and took care of us again back to him yesterday he’s very helpful and took care of us again More

I have never worked with a more transparent and honest dealership - this was a refreshing experience. They were patient with me throughout the buying process and never once tried to pressure me into buyin dealership - this was a refreshing experience. They were patient with me throughout the buying process and never once tried to pressure me into buying something I didn’t need. If you are looking for a new car or truck, I highly recommend asking for Paul Kello. I can’t say enough good things about how helpful and professional he was throughout the entire process. I will definitely be back again. More

The dealership is very attractive and all staff are very welcoming. Nick Amendola was absolutely welcoming, friendly and very competent. My experience was excellent and I couldn’t be more satisfied! welcoming. Nick Amendola was absolutely welcoming, friendly and very competent. My experience was excellent and I couldn’t be more satisfied! More

Justin Coulter and Greenwood went above and beyond to add another vehicle to my Family for my Daughter to have. There are no words to express how are Family Feels. Thanks So much! another vehicle to my Family for my Daughter to have. There are no words to express how are Family Feels. Thanks So much! More

Paul was my sales person he was a great help and got me to the price I wanted I would recommend them. to the price I wanted I would recommend them. More