Davis Nissan of Jacksonville - Service Center

I took my Nissan Versa to Davis Nissan, 1726 Cassat Ave, Jacksonville, FL 32210 for a scheduled appointment on August 7, 2024, due to the speedometer not working. When I scheduled the appointment with Carl Jacksonville, FL 32210 for a scheduled appointment on August 7, 2024, due to the speedometer not working. When I scheduled the appointment with Carl on August 3, 2024, he advised me that a diagnostic would have to be performed. Carl quoted me a charge of $188.99 which would be deducted from the final cost of repair. When I arrived for my appointment, I spoke to Parker. He advised me that a diagnostic would take a few hours to complete. I chose to wait for the diagnostic report. After some time, Parker advised me the diagnostic was taking longer than anticipated. Considering he expressed he didn’t know how much longer it would take, I decided to go home and wait for his call to give me a status update. Later that afternoon, Parker called me with an update. He told me the speed sensor had to be recalibrated because “It looks like the speed sensor is not even there.” He told me my cost would be 453.14 if the recalibration resolved the issue. He also told me they would test the speed sensor and if anything “showed up”, it would cost me more. Parker called me the morning of August 8, 2024. He told me my issue had been resolved and “Everything was working fine”. I arrived to pick up my car, I paid 453.14 and when I began to drive away, it was evident that the speedometer was still not working. I pulled right back into the service area. I explained to Parker that the speedometer was still not working. Parker told me it was working the night before. He drove it around the lot then told me it must be the speed sensor. I asked him if that was not replaced? Patrick told me it had not been. He then took my car and told me I could wait. In the meantime, my husband was speaking to Corporate Customer Service. He also wanted the Service Manager to call him. I went to the service desk and told Parker that my husband wanted to speak to the Service Manager. Parker looked at the fellow next to him (Joseph) and asked if he wanted to be the Service Manager for the call back to my husband. Parker also told me that the issue was the speed sensor. He told me I would have to pay for the part, but I would not be charged for labor. After my husband spoke to Joseph, he called me and confirmed Joseph told him the same thing. Parker told me I could bring the car in the next day, and they would replace the speed sensor. Parker told me that it would take a few hours to do. I was concerned about driving my car home, but was told it would be safe. I was satisfied with the proposed solution and drove my car home. Within a few hours, I received a call from Parker. He then told me the issue was the ABS system and would cost me $1,800.00. Since my husband had spoken to Joseph, he asked to speak to him again. My husband explained to Joseph that we did not have a problem with the ABS, not even a warning light, ever. My husband asked why the diagnosis had changed three times in a 24-hour period. The only response from Joseph was “Corporate says that’s what it is.” We decided we would not take our car back in due to our perspective that we paid for a repair that was not done. We were also assured the issue was the speed sensor, only to be told in less than two hours that it was the ABS. All of this without a concise and reasonable explanation. Shouldn’t a diagnosis point to the issue? If not, why is a diagnosis required? I have never even seen a diagnostic report. Was a diagnostic even done? How can I be assured the issue was the speed sensor then be told it’s something else? Had I taken in my car, had the speed sensor been replaced, and it still wasn’t working, would I be told it’s the ABS and it’s going to cost even more money. Do you see the huge trust issue here? I love my Nissan and have been considering purchasing a new Nissan while keeping this one as a second car. My experience has totally changed my mind. We will be buying a new car in the near future, but it will not be a Nissan. More

Yeah don't honor your contract , are Business With the consumers Bad faith In your business policy .Denying a claim without an explanation. consumers Bad faith In your business policy .Denying a claim without an explanation. More

I had a awesome experience. In and out within a reasonable time period. Everything was straight and forward no surprises or forced sales. In and out within a reasonable time period. Everything was straight and forward no surprises or forced sales. More

Left my car leaking oil on my driveway that I had to clean up costs me my time clean up costs me my time More

Service is horrible and I was stuck with a car they knew had existing problems. I will never advise anyone to purchase a car from you guys. had existing problems. I will never advise anyone to purchase a car from you guys. More

As a result of poor customer service from the local service department and corporate customer I no longer have this car . Please delete my email and never ever contact me again about anything. Bye! service department and corporate customer I no longer have this car . Please delete my email and never ever contact me again about anything. Bye! More

Great service Friendly customer service Great service good service, great Great service Great transaction service good service, great Great service Great transaction service More

Poor customer service. Went in for a recall on my headlights and never received them, even though I was approve to receve and approved to get new replace ones. C The chang Went in for a recall on my headlights and never received them, even though I was approve to receve and approved to get new replace ones. C The changed management over 6 time in service department during these times. Last time i went to question about the headlight after over a year of going back and forward through different managers and service rep, Nissian customer service and Nissian customer board, Miss Isabella lied and told me she was the service manager (our first encounter) ( which was a straight out LIE), then telling me she would "take care of the problem" and "if any problem comes up she will personally give me a call before my service date of 11-25-2023" . She never called before that date and so am thinking she has did whayever she needed done to get these replacement lights on my oil change service date and there was no problem but the date of service Chuck Ward the authentic/title service manager tells me I stilled didnot get my replacement lights and she ( Miss Isabella) LIED and was not the service manager AT ALL. I called Nissian customer affairs back and was told that if it is the deadline Nissian has the claim number so they will recevied repayment for the headlights. But I received a call from customer service rep on December 12,2023 Dee (something), thinking she was following up to make sure I received the replayment, but no, (again), she saying she would look into it and give me a call back in about an hour. Nothing came so after i got i went to the dealership and this rep (told me she had just started and was a manager over customer sercice rep) was at lunch so i waited and when she came back, and she comes to me and tells me "pre her manager Miss. Issabella) with Miss.Isabella standing there with her hands on her hip like she's ready to do battle, "who with a rude tone said" there is nothing we can do for you!" So I asked her why she was there because i didnot want to speak with her. Miss.(disrespectful) Isabella told in a sarcastic matter fact, and arrogant tone "am her manager and you can leave" (pointing her finger like i was a two year old). I then told the service rep"you told me you was a manager or something!?" I had already address the issue with Miss isabella and Mr.Charlie Ward who gave me a copy email from the Nissian rep. Saying i was over the date to get approved and replaced headlights. Again explaining I got approved in the time period and Gateway of Nissian never replace them or called me back for replacements after 17 calls to the dealership and 9 visits ( which including 4 or 5 different service manager and countless different service reps) and over a year of going back and forward of asking when i would receive the replacement lights. Only to be told everytime "we will call you when the come in" or "they come in buck and when yours come we will call you" Over a year now and still don't have my replacement lights. And last time i was there the encounter with Miss disrespectful Isabella who when i ask to speck with someone higher told"she was the manager and i could leave" so i said will i will see if i can look into a lawyer because this was not right. Miss disrespect pulled the customer service rep arm and said disrespectfully " you can get out and I have nothing left to say to you" i asked her why was she being disrespectful and she said " you can leave or i will call the police on you" and jumped on the phone calling the police to the property. Which i ask her "for asking you a question because this company fell to do their job?" Really??!! Yes, police. Everyone at this service depatment is a lier, misleading, don't follow up after giving their word. Thats why there has been over 4 service managers since i first took me car in for service. Lied about there job title like Miss Isabella. And the last service rep Nasia (i think) and disrespectful and lack cusomer service skills or problem sloving ethics. This company has not ethics and do bad business. More

Personable, comfortable environment. Great customer service. Able to answer your questions in understandable terms. Patient. Great customer service. Able to answer your questions in understandable terms. Patient. More