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Greenway Mazda - Service Center

Houston, TX

4.9
228 Reviews
Call Service Center (832) 356-1000

228 Reviews of Greenway Mazda - Service Center

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September 29, 2024

Once again absolutely no respect for a customer’s time. Long waits during the purchase and now our first service visit. Staff has no customer service skills or personality. Simply acting like robots going More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany
Report | Print
Sep 30, 2024 -

Greenway Mazda responded

We apologize for the long waits and lack of customer service you experienced. This is not reflective of our standards, and we appreciate your feedback as it helps us improve. Please reach out to discuss this further so we can make things right. Thank you, Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com

September 26, 2024

I had 40,000 maintenance done. A bit expensive, but want to keep my Mazda 6 for many years to come. More

by DanS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Greenway Mazda responded

Dan, thank you for sharing your 5-star review of Greenway Mazda! Have a lovely day!

September 24, 2024

Excellent, efficient, responsible, knowledgeable, courteous, same day service. Waiting area needs improvement for users of laptops More

by mreyes5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio
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Sep 27, 2024 -

Greenway Mazda responded

Thanks for the feedback! We're glad to hear you had a positive experience with our service at Greenway Mazda. We'll take your suggestion about the waiting area into consideration. Safe travels!

September 22, 2024

Zachary proactively provided recall service and informed me of the estimated wait time/service completion. More

by DMMarshall
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Lansangan
Report | Print
Sep 23, 2024 -

Greenway Mazda responded

Thank you for sharing your experience! We're glad to hear Zachary kept you informed and provided proactive service at Greenway Mazda. We appreciate your feedback!

September 11, 2024

Great service appointment. Chris was very service oriented and did a great job. Thanks Chris More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris branch
Report | Print
Sep 12, 2024 -

Greenway Mazda responded

Thank you for trusting us with your maintenance needs, Ron. Chris and the team at Greenway Mazda wish you smooth, safe miles ahead!

September 09, 2024

Was able to make appointment for first oil change & tire rotation for same day service. Everything went smoothly once I arrived at the dealership. And I really appreciated the video review sent out via emai More

by petertb73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Mcdonald
Report | Print
Sep 09, 2024 -

Greenway Mazda responded

Thank you for sharing your positive experience with Greenway Mazda! We're glad to hear everything went smoothly and that you appreciated the video review. We look forward to serving you again in the future!

August 30, 2024

The representatives were professional and tended to every need of mine. The service was quick and beyond satisfactory. More

by Sequente.marks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Greenway Mazda responded

Thank you for sharing your experience! We're delighted to hear that our team at Greenway Mazda provided professional and efficient service. We appreciate your support!

August 30, 2024

Greenway Mazda located off of hwy 59 is a good dealership. I worked with Chris More

by Tdukes77583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Greenway Mazda responded

Thank you for leaving Greenway Mazda a five-star review! We are so glad you enjoyed working with Chris.

August 29, 2024

Friendly service advisors, well organized and flexible schedule, minimum wait time, in and out quickly, high quality work. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany McDonald
Report | Print
Aug 30, 2024 -

Greenway Mazda responded

Max, we're delighted to hear you had a great experience with our team at Greenway Mazda! Thanks for highlighting the efficient service and quality work. We appreciate your support!

August 28, 2024

Christopher was great. Work was performed in a timely manner. Very professional service! Will be back! More

by melhoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Branch
Report | Print
Aug 29, 2024 -

Greenway Mazda responded

Thank you for the fantastic feedback! We're delighted to hear that Christopher provided timely and professional service at Greenway Mazda. We look forward to your next visit!

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