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Greenway Mazda - Service Center

Houston, TX

4.9
210 Reviews
Call Service Center (832) 356-1000

210 Reviews of Greenway Mazda - Service Center

Sort by
June 01, 2024

I bought my car here and wouldn't take it anywhere else for service. They are professional, efficient and keep me updated on progress. I trust them. More

by Fastdogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisors Chris and Julius
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Jun 03, 2024 -

Greenway Mazda responded

Thanks for sharing your experience! We're glad to hear that our Greenway Mazda team has earned your trust and keeps you well-informed. We look forward to continuing to serve you!

May 24, 2024

Greenway Mazda helped me understand my car service report and what had happened with my vehicle in regards to the malfunction and battery issues, Christopher and the service team Helped me tremendously. More

by naz1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher
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May 24, 2024 -

Greenway Mazda responded

We're glad to hear that Christopher and the Greenway Mazda service team were able to assist you with your car's issues. Thanks for sharing your positive experience!

May 18, 2024

The service was good and fast. The staff was friendly and answered my questions well More

by Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius
Report | Print
May 20, 2024 -

Greenway Mazda responded

Yang, we're delighted to hear that you had a positive service experience! Our Greenway Mazda team is dedicated to providing efficient service.

May 07, 2024

Good overall experience from greeting to service setup to payment. Amenities including coffee and water made the short wait more comfortable. More

by Lomonaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
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May 07, 2024 -

Greenway Mazda responded

We're glad to know you had a good overall experience at Greenway Mazda and appreciated our amenities. We aim to make every visit comfortable for our customers. Thanks for the positive feedback!

May 04, 2024

Worst experience I ever had at a dealership misdiagnosed the problem with my vehicle and kept it for 2 weeks and fixed nothing. More

by EJordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Eason
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Amador
1.0
This rating includes all reviews, with more weight given to recent reviews.
Esteban Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Greenway Mazda responded

I'm really sorry to read about your experience. Misdiagnosing a problem and keeping your vehicle for two weeks without fixing anything is not the standard of service we aim to provide. I'd appreciate the opportunity to discuss this further with you, so please reach out at your earliest convenience. Thank you, Chase Eason - Fixed Operations Director - steveneason@greenwayauto.com

May 06, 2024 -

EJordan responded

We spoke on numerous occasions about refunding my diagnostic fee and you said it was out of your hands. I want a full refund.

May 02, 2024

Christopher was easy to work with and my car sounds so much better after my service visit. More

by bforrestmazella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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May 03, 2024 -

Greenway Mazda responded

We're delighted that Christopher provided accommodating service! Thanks for working with us at Greenway Mazda. Safe travels!

May 01, 2024

check-in procedure, advisors and video review were all excellent! I can't remember my advisors name, but she was excellent! More

by run26coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Greenway Mazda responded

We're glad to know that you had an excellent experience with our team at Greenway Mazda! Thanks for the positive feedback about our check-in procedure and video review. We look forward to serving you again in the future!

April 27, 2024

Julius is a very nice Mazda representative. Great service, good mechanics and very service. Thank you for your help. More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius
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Apr 29, 2024 -

Greenway Mazda responded

Jorge, we're glad to know Julius and our team at Greenway Mazda provided you with great service. Thank you for your kind words!

April 23, 2024

Great place I love the service I definitely will be returning for my next service visit More

by Juju2421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius wells
Report | Print
Apr 23, 2024 -

Juju2421 responded

Great service

Apr 24, 2024 -

Greenway Mazda responded

Thank you for reviewing Greenway Mazda! We hope to see you again down the road!

April 05, 2024

Tony, with service, was very professional and helpful. He gave accurate estimates. Overall, great experience at Greenway Mazda. More

by JoshG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Greenway Mazda responded

Josh, we're glad to know Tony provided you with professional and helpful service at Greenway Mazda. Thanks for sharing your positive experience!

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