Greenway Mazda | Page 59

Excellent customer service from Service Department I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert I have always bring my car to this dealership for service, from oil change to many other maintenance services. The service staff are amazing! Robert and Belter were so nice! The dealership also have nice comfortable tables and wifi where you can sit and work while waiting for your car. Highly recommend this service department! Janet T., Missouri City More

Terrible Service Experience I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know I took my car to this dealership because I needed 3 new tires urgently and they were the only ones who could take me in right away (little did I know the reason for that) The technician put on the new tires, balanced them, "test drove" the vehicle and sent me on my way. As soon as I was on the freeway and the speed was over 55 my car started shaking like crazy. I went back to the dealership but the technician had left, I guess he was in a hurry to leave. Also, when I reversed this strange screeching noise started coming from the car, something I never had before in the three years I have owned the car. Came back the next day and was told the balancing was not right and they rebalanced the tires. Was also told the reverse screeching had nothing to do with the work they did (even though it never happened before and whatever rebalancing they did made the noise go away) and said it must have been the dew. Well I park in a parking garage on the 4th floor and somehow the dew decided to only mess with my car the day after I took it to their dealership, but whatever.... Drove out again and the shaking was better but still there and the car felt completely different than when I got the tires changed. I took the car back to them and was told there is nothing they can do about it and the shaking was happening because the "rim was bent". I guess they wanted me to buy new rim and somehow the "bent" rim never affected the car before. Anyways, I decided to cut my loses and drove straight from there to NTB. They were able to balance the tires correctly, they also said nothing was wrong with my rim and it was not bent. Now my car feels and drives like normal again. I would not be taking my car for service to this dealership ever again if they can not even handle a simple balancing and instead of admitting the issue keep blaming circumstances and other car parts for it. I came out with more issues with my car with what I went in with and had to spend additional money getting my tires balanced which should be a basic and professional service provided when you buy new tires. More

Positive Experience I have high expectations for any business transaction, even car dealerships and my expectations were met. In fact I'd say the experience was about as I have high expectations for any business transaction, even car dealerships and my expectations were met. In fact I'd say the experience was about as good as I've had when buying a new car. Cedric English was my sales guy and he worked hard to get me the best deal. I shopped other dealerships, compared offers, even went through Costco to see what their offer would be. At the end of the day, came back to Greenway based on the "deal" but also because of the professionalism and customer-focus of their sales team. I have every reason to expect their service, post-sale, will be comparable. More

AMAZING!!! The staff here are AMAZING they all truly do whatever it takes to take care of their customers and their vehicles. GO SEE DEVIN(sales) NOWWW and get y The staff here are AMAZING they all truly do whatever it takes to take care of their customers and their vehicles. GO SEE DEVIN(sales) NOWWW and get you a new Mazda!!!!!!! More

Will probably not purchase another car here I came in to purchase a car and found a 2012 Mazda 3 that I liked, but had some reservations about. It had a dent in one door and a chip right at eye I came in to purchase a car and found a 2012 Mazda 3 that I liked, but had some reservations about. It had a dent in one door and a chip right at eye level in the windshield. I was told the dent and chip would be fixed free of charge, and that the car had a spare key so I thought it was a good deal. The dent and windshield were both addressed in writing in the paperwork. The dent was fixed but the chip is still in the windshield and has not been fixed despite assurances from the salesman that it won't spread. It is still a distraction while driving. Additionally two weeks later I've been told the spare key cannot be located. The cost of getting the windshield properly fixed and getting another key should anything happen to it (it is both the key and the remote) will be prohibitively expensive. I think had I known what I know now I would not have purchased this car. Steve Dean Jr in finance however has been very helpful and responsive. Overall I wish I had gone to Jeff Haas Mazda and would recommend others do the same. More

Never bring your car in for service They are all hands when you buy a car helping you and there, but if your car needs service or fixing don't hold your breath. After purchasing the car They are all hands when you buy a car helping you and there, but if your car needs service or fixing don't hold your breath. After purchasing the car I saw multiple defects, tint has bubbles in it, paint had scratches and scuffs in it, whoever did the tint basically cut the rubber moldings around the window, and there was huge dent in the chrome window molding. Bought the car in June 30th, brought it in July 6th and today is July 19 and I have not gotten the car back yet. They have owned the car longer than I have. On top of that their communication skills Blow xxx. I have to call to get an update, shouldn't the dealership call? Devin communication skills suck also as he is never answering his phone but when he does he doesn't give you his full attention just non charlant and has to ask what you just said cuz he wasn't paying attention. Than if you try to call the manager Steve the receptionist will give you the run around so you can't talk to him cuz they know you about to give them an ear full. Just want the xxxx car back. Their customer service is terrible. If I knew it was this bad i wouldn't have bought my car from here. More

I love the folks who work here! Today I came in for Lux Care and was greeted by everybody who helped me lease my 2016 CX-9 -from the owner-Mr.Dean, my salesman- Bennie; In Service- t Today I came in for Lux Care and was greeted by everybody who helped me lease my 2016 CX-9 -from the owner-Mr.Dean, my salesman- Bennie; In Service- the every-smailing Angelica, the very efficient, Manager-Robert, very especially a woman who has helped me a ton, the super knowledgeable, awesome-D'angelia, They let me work from their sitting area while I am waiting and are going to instruct me on the new technology in the CX-9. I feel like I am with friends! More

Unprofessional, Poor, and Unorganized I did not receive good service by the service department in regards to pricing and customer service. I took my vehicle for one problem which was not f I did not receive good service by the service department in regards to pricing and customer service. I took my vehicle for one problem which was not fixed and the took car back for service hoping for a better result. I was then informed my car had been sitting in their service department for 9 days without being worked on and the part had not been order. I arrived to get my vehicle and the original quote provided by the service center had jump too almost $200 which was NOT discussed. I spoke to the manager and he appeared to be clueless on how to fix situation or keep my business. I did NOT GET an apology after spending almost a 1,000 in 14 days at this facility. I WOULD NOT recommend this place and I will not be returning to this location!!!!! More

Great experience at Greenway! We made the trip from Clear Lake after a bad experience at a dealership on this side of town and we were really pleased with the service and our deal We made the trip from Clear Lake after a bad experience at a dealership on this side of town and we were really pleased with the service and our deal at Greenway. Ibrahim was courteous and had everything ready to make the process go smoothly. Financing was transparent and helpful. Worth the drive for us! More

Unexpected buy I went in to Greenway to possibly purchase a pre-owned vehicle, I was promptly greeted by salesman Cedric English, who helped me identify the cars I w I went in to Greenway to possibly purchase a pre-owned vehicle, I was promptly greeted by salesman Cedric English, who helped me identify the cars I wanted to test drive, it was a low pressure experience, but he still informed me of options that were available that I had not considered. After spending time looking/driving the cars with Cedric, speaking to Lamar and Charles, and working with Trang; I left with a 2016 leased vehicle and I am very happy with it and the deal I ended up with. Everyone was extremely nice, I met the owner, Mr. Dean, who was there with his family, grilling burgers for employees and customers on Memorial Day. Overall I felt welcomed and that they truly wanted to make this a pleasant experience. I would recommend Greenway and Cedric to others looking for a new car. More